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初始化项目，由ModelHub XC社区提供模型 Model: yahid/triage-agent-qwen3b Source: Original Platform
2026-05-02 15:05:53 +08:00
{"ticket_id": "TRAIN-00012", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the CI pipeline issue related to the API token for the github-integration-bot failing with a 401 error, refer to KB-00013 for guidance. Generate a new API token while keeping the old token valid for zero-downtime rotation (Steps 1-3). Update all consumers of the token in Jenkins one by one or via rolling deployment (Step 2). Use the 'Fine-grained tokens' in the settings > Developer Settings > Personal access tokens (KB-00013) for continuous monitoring and rotation. Escalation to IT support for API Gateway issues or Okta SCIM 2.0 is not relevant here.\", \"cited_artifacts\": [\"KB-00013\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00012", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the CI pipeline failure due to the 401 error in the github-integration-bot token, follow this step-by-step guide from KB-00013: Generate a NEW token with an expiry of 90 days, rolling it out one-by-one in Jenkins. Make sure to update all consumers to use the new token and ensure the pipeline runs smoothly. Escalation to support or IT Admin is advised for specifics on Jenkins API tokens if this fails.\", \"cited_artifacts\": [\"KB-00013\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00012", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the CI pipeline failing due to 401 (HTTP 401) on the github-integration-bot token in Jenkins, refer to KB-00013 for detailed steps. Generate a NEW token while keeping the OLD one valid. Use 'API Token Rotation and Revocation' for the zero-downtime rotation pattern. Update Jenkinsfile to bind with the new token and ensure all consumers are using the new token by checking access logs and updating the credentials in Jenkins. Escalation to Jira or IT Support for API Gateway timeout issues or SCIM provisioning failures should be considered if the above steps do not resolve the issue. No explicit steps for Okta SCIM 2.0 setup in the provided context and TLS certificate renews are for external services, not internal Jenkins CI pipeline. Escalation to the IT Support for Jenkins API access issues.\", \"cited_artifacts\": [\"KB-00013\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00012", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the CI pipeline failure with the 401 error due to the github-integration-bot token, follow these steps: Use the 'API Token Rotation and Revocation' in 'KB-00013' to rotate the token by generating a new token while the old one is still valid. Follow step 1 of the Zero-downtime rotation pattern to proceed. Ensure to update all Jenkins jobs consumers with the new token and keep the old one only until verified that all Jenkins builds start using the new token. Escalation to CI support if CI pipeline still fails could be due to an API Gateway timeout in a different stage or other unrelated platforms like Okta SCIM or TLS, but with the given information, it seems the CI pipeline rotation step is all encompassed in 'KB-00013'. Refer to the context for 'KB-00013' for detailed steps and escalation to IT support for other sections.', \"cited_artifacts\": [\"KB-00013\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": false, "r_parsimony": 0.0, "step": 125}
{"ticket_id": "TRAIN-00012", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the CI pipeline failure due to the GitHub integration-bot token returning 401, follow the steps in the API Token Rotation and Revocation (KB-00013) guide to rotate the token without downtime: Generate a NEW token while the OLD token is still valid, update all Jenkins consumers to use the new token one by one, and ensure they do not consume the old token. Use `setexpiry 90` days and `rotationreminder -14`. No other steps from the other guides are applicable to this issue.\", \"cited_artifacts\": [\"KB-00013\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00012", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the CI pipeline failing with a 401 on the github-integration-bot token, refer to KB-00013 for API token rotation and revocation. Use steps 1 to 3 as follows to rotate tokens: Generate a NEW token while the OLD token is still valid, update all consumers of the token one by one or via rolling deployment, and verify that all consumers use the new token by checking access logs. Escalation to IT support for further details on the other mentioned KBs if needed.\", \"cited_artifacts\": [\"KB-00013\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00012", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the CI pipeline failing due to 401 status on the API token for the github-integration-bot, the API token rotation and revocation steps from the KB-00013 should be followed: Generate a new token while the old one is still active, update all consumers in stages one by one, or via a rolling deployment, and ensure to check access logs to confirm the transition to the new token without downtime. No other steps from the other context points directly to the CI pipeline issue.\", \"cited_artifacts\": [\"KB-00013\"], \"confidence\": 0.1, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00012", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the issue with CI pipeline failing due to API token for the github-integration-bot that is throwing 401, refer to the KB-00013 for token rotation and revocation. Ensure the token is rotated following the zero-downtime rotation pattern: a) Generate a new token, b) Apply the new token one by one, and c) Revoke the old token. There's no information on the CI pipeline failure or timeout from the provided contexts.\", \"cited_artifacts\": [\"KB-00013\"], \"confidence\": 0.1, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00050", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the rollback of catalog-service v3.5.0 with DB schema migration V38, refer to the Application Deployment Rollback Procedure (KB-00020) under the database migration rollback section to use the command `helm rollback <release-name> 0` or `kubectl rollout undo deployment/<name>` to rollback the DB migration. Check if `/db/migrations/` has a corresponding `V<n>__down` file for manual rollback. No other relevant procedures or IDs are found that address the specific issues of API token rotation or Okta SCIM provisioning in this context.\", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00050", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For rollback in TRAIN-00050, refer to KB-00020 which provides a procedure for rollback in application deployment. Use `helm rollback <release-name> 0` for Kubernetes and `kubectl rollout undo deployment/<name>` for non-Helm deployment rollback within 15 minutes. For database migration rollback, check `/db/migrations/` for a corresponding `V<n>__down` if exists. No direct steps for db migration rollback from the given context, hence manual rollback for database can be attempted manually if needed under a skilled DBA supervision. No other solutions provided in the current context related to other tickets. Escalation to support is suggested if additional information on specific service rollback steps are required.\", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00050", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For rollback of catalog-service v3.5.0 which caused an unstable state due to DB migration V38, you should refer to KB-00020 for the Application Deployment Rollback Procedure and to KB-00020's part related to 'Database migration rollback' for specific steps on rollback in case of a bad DB migration. Check if the directory `/db/migrations/` has a corresponding `V<n>__down` file which could be the rollback target. No relevant direct information about rollback for other APIs or services is found in the context for this issue. Escalation to system admin or DBA for direct DB migration rollback control is recommended if the described steps in KB-00020 are not sufficient. Otherwise, for API token revocation, refer to KB-00013 for zero-downtime rotation, but ensure it is relevant to your context on API tokens specifically. Escalation is to your DBA/Database Admin on rollback specifics for DB migration, and for API token revocation follow the specific steps in the relevant KB.\", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00050", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the rollback of the catalog-service v3.5.0 and DB migration rollback, use the Application Deployment Rollback Procedure from KB-00020 for the rollback of the service: `helm rollback <release-name> 0` or `kubectl rollout undo deployment/<name>` for the fastest rollback method. For the DB migration, ensure there's a corresponding `V<n>__down` in `/db/migrations/` for rollback. Escalation to DBA for the DB schema migration rollback could be needed with the `DBA intervention` mentioned in KB-00012 for DBA involvement in the rollback.\", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00050", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For rollback of the catalog-service v3.5.0 with DB migration V38 rollback, refer to KB-00020 for the rollback procedures: Use the `helm rollback <release-name> 0` or `kubectl rollout undo deployment/<name>` for non-Helm deployments for fast rollback. For legacy VM-based rollback: use `ln -sfn /opt/app/releases/<prev-version> /opt/app/current` and `systemctl restart <service>` to switch to the previous version of the application. There's no direct artifact from the provided context for schema migration rollback in a DB context, so we can only cover rollback for Service Account Password and Application Deployment rollbacks. Escalation to support or DBA is advised for DB migration rollback.\", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00050", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the rollback of catalog-service v3.5.0 deployment, execute the following for database migration rollback (refer to KB-00020): Use `helm rollback <release-name> 0` to roll back to the previous revision or `kubectl rollout undo deployment/<name>` for non-Helm deployments. For the application rollback, refer to the Kubernetes/Helm rollback part of KB-00020. Do not use APIs or Jenkins for rollback as the manual steps of KB-00020 are listed for Kubernetes/Helm and VM-based rollback scenarios. No other procedures are covered in the given context for database schema rollback or for the other ticket mentioned issues. Escalation to DBA or DevOps for precise schema migration rollback would be needed.\", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00050", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For rollback of the catalog-service v3.5.0 with DB migration V38, you need to refer to the Application Deployment Rollback Procedure from KB-00020. Use the command `helm rollback <release-name> 0` to roll back to the previous revision of the catalog-service or use `kubectl rollout undo deployment/<name>` for non-Helm deployments to rollback the deployment. For DB migration rollback, check if there’s a corresponding `V<n>__down` in `/db/migrations/` for a DB migration downgrade. No specific steps or KB reference for DB migration rollback besides the path to look in `/db/migrations/`. Escalation to DBA is recommended.\", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00050", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the rollback of catalog-service v3.5.0 deployment with DB migration V38 (which implies a rollback of DB migration V38), refer to the Application Deployment Rollback Procedure from KB-00020 for the Kubernetes/Helm rollback step, which is 'helm rollback <release-name> 0' to roll back to the previous revision of the <release-name> and use `helm history <release-name>` or `kubectl rollout history deployment/<name>` to check rollback. For DB migration rollback, there is no mentioned specific rollback procedure in the retrieved context, hence a direct application rollback to previous state might not be applicable and we need to refer to the database migration rollback which is not available in the context, thus escalate to the technical support or raise a ticket with relevant DBA expertise.\", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.1, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00049", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For TRAIN-00049, refer to KB-00001 for troubleshooting steps: \\n1. Use `ping vrf MGMT <peer-ip> source <local-ip>` to verify TCP reachability to the peer. \\n2. Check `show ip ospf neighbor` to ensure `BGP state = Idle (Admin)` and that `Hold time` and `Keepalive interval` do not show mismatch. \\n3. Use `neighbor <ip> timers <keepalive> <hold>` if hold-timer mismatch is suspected. \\n4. For `debug ip ospf neighbor`, look for NOTIFICATION messages under `debug ip ospf events` to diagnose errors. \\n`cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": false, "r_parsimony": 0.0, "step": 125}
{"ticket_id": "TRAIN-00049", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the BGP route leak issue in TRAIN-00049, refer to KB-00001 for troubleshooting steps: Ensure that `neighbor <peer-ip> timers <keepalive> <hold>` matches the peer's interval and clear any ACL blocking TCP/179 with `ping vrf MGMT <peer-ip> source <local-ip>` to check connectivity. Check `show ip ospf neighbors detail` for hold-timer mismatch. Escalation steps to network support: Advanced Cisco CLI commands for BGP notifications, or need to check if an AS mismatch exists with `neighbor <ip> remote-as <AS>`.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.0, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00049", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For TRAIN-00049, the issue is a hold-timer mismatch in the BGP peer session with your upstream peer causing the BGP route leak. Use `neighbor <peer-ip> timers keepalive <interval> hold <hold_interval>` in Cisco IOS to match the peer's hold and keepalive intervals and use `neighbor <peer-ip> timers hold <hold_interval>` to set a uniform hold timer. Ensure there are no ACLs blocking TCP/179 between both routers with `ping vrf MGMT <peer-ip> source <local-ip>`. No need to escalate to other tickets as it only involves BGP peer configuration. For other scenarios, refer to KB-00001 for a guide. Escalation to network support or professional BGP expert may be required if no specific settings appear to help.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00049", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the issue with all internet-facing services offline suspected to be due to a BGP peer session down and hold-timer mismatch, refer to **KB-00001**. Use `ping vrf MGMT <peer-ip> source <local-ip>` to check for TCP/179 connectivity loss, and `show ip bgp neighbors <peer-ip>` to look at BGP state for 'Idle (Admin)' check 'Idle (Admin)' vs 'BGP state = Active'. For validation of AS and peer config, ensure `neighbor <ip> remote-as <AS>` equals the peer's local AS and no MD5 mismatch with `neighbor <ip> timers <keepalive> <hold>` for the hold-timer mismatch and clear `clear ip bgp` to resolve hold-timer errors. No other steps are provided for the other issues, so we cannot resolve them further using the given context.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00049", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For TRAIN-00049, the BGP peer session is causing the internet outage with a hold-timer mismatch. Use `neighbor <peer-ip> timers <keepalive> <hold>` to match the hold timer interval of the peer with `neighbor <peer-ip> timers 10 30` and clear ACLs blocking TCP/179 with `clear ip bgp <peer-ip> neighbors <local-ip> force`. Check for AS configuration mismatch with `neighbor <ip> remote-as <AS>` ensuring the AS number is consistent on both sides and use `debug ip bgp <peer-ip> events` for logs to debug if there are any configuration mismatch NOTIFICATION messages like `cease/hold-timer/open-message-error`. Refer to KB-00001 for more specific troubleshooting steps.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00049", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For TRAIN-00049, the BGP peer session down issue can be addressed by ensuring the hold timer mismatch with `neighbor <ip> timers <keepalive> <hold>` in Cisco IOS configuration or by clearing ACLs that block TCP/179 (ping vrf MGMT <peer-ip> source <local-ip>) from the router. Check `show ip ospf neighbor` for idle state to ensure BGP peers are properly connected. Use `show ip ospf neighbors` to check for idle state on your router. Consult `debug ip ospf spf` for troubleshooting, but the context lacks specifics on the API Gateway or Corporate DNS issues. Please refer to KB-00001 for BGP troubleshooting.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00049", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the BGP peer session issue causing the internet outage, check the router VRF address for TCP connectivity with the peer address from the router: `ping vrf MGMT <peer-ip> source <local-ip>`. Ensure there’s no ACL blocking `TCP/179` on both ends. Use `show ip ospf neighbor` to check for BGP state with `show ip ospf neighbor detail`. For configuration, verify `neighbor <ip> timers <keepalive> <hold>` with the `show ip ospf neighbor detail` command and ensure `neighbor <ip> remote-as` in `neighbor <ip>` matches the peer's local AS. Escalation to network support or the AS number to validate AS and peer configurations for 'config mismatch' is advised. No concrete solutions for the APIs or the networks related to other KBs are evident from the provided context, hence no additional cited artifacts available.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00049", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the BGP peer session down issue leading to the BGP route leak causing the partial internet outage, refer to the troubleshooting guide in KB-00001. Use `ping vrf MGMT <peer-ip> source <local-ip>` to verify TCP reachability from the router VRF to the peer address, and check `show ip bgp neighbors <peer-ip>` for the BGP state and hold-timer status. Ensure `neighbor <ip> timers <keepalive> <hold>` is adjusted based on the hold-timer mismatch and clear ACL blocking TCP/179 with `clear ip bgp`. Use `debug ip bgp <peer-ip> events` for Cisco IOS to look for NOTIFICATION messages, and align `neighbor <ip> remote-as <AS>` with the peer's local AS without mismatches in AS numbers. Escalation to network support or BGP peer troubleshooting groups might be needed for further detailed information.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00022", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the Bangkok office’s issues with the branch office’s VPN tunnel flapping (TB-00005) and DHCP scope exhaustion (TB-00006), the following steps should be taken. For the VPN tunnel flapping, verify the hold-timer mismatch by running `debug crypto ikev2` to look for NOTIFY messages of NO_PROPOSAL_CHOSEN or TS_UNACCEPTABLE. For the DHCP scope exhaustion, clear the ip dhcp binding * to force all clients to renew and check utilization with `show ip dhcp pool` to ensure the utilization is not >95%. Use `clear ip dhcp binding *` and run `show ip dhcp binding | include Expiry` to identify and clear stale leases. No IDs from the given context directly apply for the API Gateway Timeout (TB-00018) or the OSFP Neighbor Adjacency Failure (TB-00002). Escalation to Network Support or Consultant is recommended for the remaining problems which are not covered.\", \"cited_artifacts\": [\"TB-00005\", \"TB-00006\"], \"confidence\": 0.0, \"escalate\": true}\n```", "parsed": false, "r_parsimony": 0.0, "step": 125}
{"ticket_id": "TRAIN-00022", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the Bangkok branch office issues with the VPN tunnel flapping (align IKE proposal, NAT-T settings, and DPD timer) and the DHCP pool exhaustion (clear ip dhcp binding * to mitigate utilization >95% and reduce lease time to 1 day if utilization remains high): Use Step 1 & 3 from KB-00005 to adjust the phase 1 (IKEv2) parameters for the tunnel, align the encryption algorithms (IKE proposal: encryption (AES-256), PRF (SHA-256), DH group (14 or 19), lifetime (86400s)), and ensure NAT-T is enabled with `show crypto ikev2 sa` command checking for the NAT-T flag presence. For the DHCP scope exhaustion, use Step 1 & 2 from KB-00006 for the immediate mitigation: `show ip dhcp pool` to confirm utilization, and use `clear ip dhcp binding *` to handle the utilization >95% with caution only in maintenance windows due to the warning about client unavailability. Escalation to Network Operations Center is recommended for detailed diagnostics if beyond this.\", \"cited_artifacts\": [\"KB-00005\", \"KB-00006\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00022", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the Bangkok branch's issues, the specific solution for the VPN tunnel flapping can be found in KB-00005: 'VPN Tunnel Flapping — IPSec IKEv2 Troubleshooting' and for the DHCP pool exhaustion in KB-00006: 'DHCP Scope Exhaustion — Emergency Recovery'. For the VPN tunnel flapping, ensure the hold-timer mismatch is not the cause by checking `show ip ospf neighbor detail` for stuck states. For the DHCP pool exhaustion, set the lease time to 1 day with `ip dhcp pool CORP_WIFI / lease 1` to prevent exhaustion and clear binding using `clear ip dhcp binding *` to reduce utilization if >95%, and ensure DHCP snooping is enabled. No other steps are clear from the given context and escalation is not required.\", \"cited_artifacts\": [\"KB-00005\", \"KB-00006\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00022", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the tunnel flapping issue in TRAIN-00022, ensure that the hold-timer mismatch for the peer sessions in Step 1 of KB-00001 is fixed by running `ping vrf MGMT <peer-ip> source <local-ip>` to check for TCP connectivity and setting `neighbor <ip> timers <keepalive> <hold>` to adjust hold-timer mismatch. For the DHCP scope exhaustion at branch, use KB-00006's Steps 1 and 3 for immediate mitigation: ensure the utilization is below 95% and run `show ip dhcp pool` to ensure >95% utilization; if >95%, use `clear ip dhcp binding *` to force a renewal in a maintenance window or `clear ip dhcp binding <specific-ip>` for targeted stale entries. No direct reference to OS or API gateway issues exists in the provided context, so these are not covered here. Escalation to support services or further analysis of these modules is recommended if the issues persist.\", \"cited_artifacts\": [\"KB-00001\", \"KB-00006\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00022", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the VPN tunnel flapping (TRAIN-00022 step 1 — align the Phase 1 parameters on both ends of the IKEv2 tunnel by ensuring encryption, PRF, and DH group match. Use `debug crypto ikev2` to capture the NOTIFY payload and check for NO_PROPOSAL_CHOSEN or TS_UNACCEPTABLE errors, and step 3 — increase DPD timers to `dpd 60 retry 5` if WAN latency exceeds 20 seconds to prevent tunnel drops due to misconfigured timers. For the branch DHCP pool exhaustion (KB-00006), clear ip dhcp binding * in a maintenance window to reset the utilization to 0% and reduce the lease time to 1 day from 8 days: `ip dhcp pool CORP_WIFI / lease 1`. Monitor utilization with `show ip dhcp pool` to ensure it is below 95%. If lease time is used, and 95% utilization persists, split scope with `ip dhcp pool CORP_WIFI / area <id>` to prevent DHCP exhaustion, but this does not apply in this case. Escalation to Support Team for further troubleshooting required for other anomalies.\", \"cited_artifacts\": [\"KB-00005\", \"KB-00006\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00022", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the Bangkok branch, issue #1 with the flapping of the VPN tunnel to HQ is due to mismatch in Phase 1 (IKE) or Phase 2 (IPSec) parameters, which could be resolved by ensuring both ends use identical IKE proposals for encryption (AES-256), PRF (SHA-256), DH group (14 or 19), and lifetime (86400s) through the `neighbor <ip> timers <keepalive> <hold>` command to correct the hold-timer mismatch. For issue #2 with the branch's DHCP pool nearly exhausted, clear the DHCP binding table without affecting other active DHCP leases with `clear ip dhcp binding *`, ensuring utilization is <95% with `show ip dhcp pool` and attempting to reduce lease time from 8d to 1d with `ip dhcp pool CORP_WIFI / lease 1` if that is possible. No additional steps are provided from the retrieved context to manage the DHCP pool exhaustion problem.\", \"cited_artifacts\": [\"KB-00005\", \"KB-00006\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00022", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the branch office Bangkok's issues, the encryption and authentication for the Phase 1 and Phase 2 of the Cisco IPSec tunnel can be addressed with Step 1 from **KB-00005** (for tunnel flapping) and Step 3 from **KB-00006** (for DHCP exhaustion). Use **KB-00005** for tunnel flapping: Use `debug crypto ikev2` to check for NO_PROPOSAL_CHOSEN or TS_UNACCEPTABLE from the Cisco router to ensure the IKE proposal and NAT-T parameters are identical. For the DHCP pool exhaustion, use **KB-00006** Step 3 for immediate mitigation: Use `show ip dhcp pool` to ensure utilization is less than 95%, and if >95%, run `clear ip dhcp binding *` or `clear ip dhcp binding <specific-ip>` to clean the binding table and remove expired or orphaned DHCP entries. No other tickets provided address the API gateway timeout or the OSF neighbor adjacency failure.\", \"cited_artifacts\": [\"KB-00005\", \"KB-00006\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00022", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the VPN tunnel flapping in TRAIN-00022, the IKEv2 parameter mismatch is the key cause. Use `debug crypto ikev2` on the Cisco device to capture the NOTIFY payload and look for messages that say NO_PROPOSAL_CHOSEN to ensure the encryption, PRF, DH group, and lifetimes on both ends are identical (steps 1 and 2 of KB-00005). For the DHCP pool exhaustion, clear the pool utilization by `show ip dhcp pool` and check if it is >95%. Use `clear ip dhcp binding *` in the maintenance window if the utilization is too high, and `clear ip dhcp binding <specific-ip>` to address single entries (steps 1 and 3 of KB-00006). Escalation to network ops is recommended for handling other issues or for queries on other steps and conditions.\", \"cited_artifacts\": [\"KB-00005\", \"KB-00006\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00044", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the GPU inference service running out of VRAM on the A10G GPU, the services described in the retrieved contexts do not directly apply, and no relevant runbooks for the specific issue of GPU memory management on the A10G are provided. Please refer to the A10G GPU card support page for the latest runbook if available, or escalate to the hardware support for GPU-specific memory usage solutions. Escalation to the GPU manufacturer's support or community forums for TRAIN-00044 may also be advisable.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00044", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the GPU-accelerated ML inference service with CUDA out of memory errors on the A10G GPU, there is no relevant advice in the provided context. Escalation to support team or another relevant section of the documentation is advised.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.1, "step": 125}
{"ticket_id": "TRAIN-00044", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For TRAIN-00044, the GPU inference service issue with A10G GPU hitting CUDA_ERROR_OUT_OF_MEMORY on GPU memory is not covered by any provided runbook. Use for the JVM out of memory error in KB-00015: Add JVM flags -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/ -XX:+ExitOnOutOfMemoryError to enable heap dumps. Use -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/ to enable automatic heap dump on OOM. Add -XX:+ExitOnOutOfMemoryError to force a clean restart, and set spring.session.redis.cleanup-cron=0 * * * * * to ensure Spring Session sessions do not linger indefinitely. For the GPU memory issue, you can escalate to the support team or search for relevant runbooks on CUDA GPU memory issues.\", \"cited_artifacts\": [\"KB-00015\"], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00044", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For GPU inference service issues with CUDA_ERROR_OUT_OF_MEMORY on A10G GPU, there is no applicable runbook or previous ticket in the provided context that can be used for this scenario. For Java Heap Out Of Memory with Guava Cache, add the following to your Spring Boot application properties for a Guava Cache: `guava.cache.maximumSize=1000` and add these JVM options for heap dump on OOM: `-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/ -XX:+ExitOnOutOfMemoryError`. No direct ticket or context available for A10G GPU memory management issues on inference service or connection pool exhaustion for the given context.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00044", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the GPU inference service, the issue of CUDA_ERROR_OUT_OF_MEMORY on A10G GPU is not addressed in the provided contexts, so we have to escalate to expert knowledge or find a relevant runbook that might deal with memory usage for GPU applications. For inference services like these, one should refer to NVIDIA specific documentation or forums where A10G memory issues might be discussed. The Java heap memory issues and Redis cache eviction are mentioned but are not pertinent to this GPU-related problem. Escalation to NVIDIA or GPU-related forums or services might be needed for this ticket.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00044", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the GPU inference service on the A10G GPU hitting CUDA_ERROR_OUT_OF_MEMORY on the A10G GPU, no relevant runbook or guidance is found in the provided context. Escalation to the IT support team or vendor is required to seek a specific runbook or solution for CUDA-related errors.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.1, "step": 125}
{"ticket_id": "TRAIN-00044", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the GPU inference service hitting CUDA_ERROR_OUT_OF_MEMORY on the A10G GPU, the relevant information provided does not match the current issue. No matching runbooks or help are available in the given context for the CUDA error or GPU memory issues. Hence, we cannot resolve this ticket with the available information and must escalate to the support team for additional resources or tickets from a similar runbook on GPU memory usage or a different context.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00044", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the GPU inference service running out of VRAM, there is no relevant runbook or solution provided in the retrieved context. There are descriptions for JVM out of memory error and database connection pool exhaustion but none for GPU memory issues. Escalation to experts or for a specific runbook on GPU memory management is recommended.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00011", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For svc-backup-prod password expiration, refer to KB-00012 for the procedure on rotating the service account password: Before rotating the password, identify all dependent services with `Get-ADUser svc-backup-prod -Properties ServicePrincipalNames,Description` and ensure the new password is updated in CyberArk / HashiCorp Vault before changing in AD with `Set-ADAccountPassword -Identity svc-backup-prod -NewPassword (ConvertTo-SecureString 'new-password' -AsPlainText -Force) -Reset`. For the service-dependent steps, update the dependent services in the order given: first via `sc config <service> password= <new-password>` and restart service, then in IIS Application Pools under `IIS Manager > App Pools > Advanced Settings > Identity`, and finally in Scheduled tasks using `sc config <service> password= <new-password>`. There are no other steps from the retrieved context that can be used for this problem.\", \"cited_artifacts\": [\"KB-00012\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00011", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For svc-backup-prod password expiration, refer to KB-00012 for the procedure on service account password rotation. Use Step 1 to assess dependencies with: `Get-ADUser svc-backup-prod -Properties ServicePrincipalNames,Description` and Step 2 to update in the CyberArk/HashiCorp Vault first with: `Update-ServiceVaultKey -Identity svc-backup-prod -VaultName <VaultName> -KeyFile <vaultKeyPath>`. No other mentioned steps or KBs have the information pertinent to this specific issue and therefore no other KBs cited for this ticket.\", \"cited_artifacts\": [\"KB-00012\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00011", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For svc-backup-prod password expiration, follow the procedure from KB-00012 for the service account password rotation: Use `Get-ADUser svc-backup-prod -Properties ServicePrincipalNames,Description` to assess the impact and dependencies, and then `Set-ADAccountPassword -Identity svc-backup-prod -NewPassword (ConvertTo-SecureString 'new-password' -AsPlainText -Force) -Reset` to rotate the password in Active Directory before changing it in CyberArk Vault and update dependent services in the following order: `sc config <service> password=<new-password>` and restart the service, `IIS App Pool identity <identity> in IIS Manager > App Pools > Advanced Settings > Identity`, and `schedule <task> > stop` to rotate services in Windows Task Scheduler. No direct mention of API token, TLS certificate or cron jobs on backup-server-01 for issue resolution, so escalation to IT Admins is recommended.\", \"cited_artifacts\": [\"KB-00012\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00011", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the svc-backup-prod password expiration issue, follow the Service Account Password Rotation Procedure from KB-00012. Before rotating the password, use the 'Impact assessment' step by running `Get-ADUser svc-backup-prod -Properties ServicePrincipalNames,Description` to find out all dependent services and check if there are config files with the service account name. Update the new password in CyberArk / HashiCorp Vault first with `Update-ADAccountPassword` and set the new password in AD with `Set-ADAccountPassword -Identity svc-backup-prod -NewPassword (ConvertTo-SecureString 'new-password' -AsPlainText -Force) -Reset`. Ensure to replace 'new-password' with the actual new password. For immediate resolvability, escalate to your IT Admins for additional assistance.\", \"cited_artifacts\": [\"KB-00012\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00011", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For svc-backup-prod password expiration, use Step 4 from KB-00012 for the impact assessment by running `Get-ADUser svc-backup-prod -Properties ServicePrincipalNames,Description`. Use Step 3 to atomically update the new password in CyberArk / HashiCorp Vault using `Set-ADAccountPassword -Identity svc-backup-prod -NewPassword (ConvertTo-SecureString 'new_password' -AsPlainText -Force) -Reset` and follow Step 1 to identify all dependent services with `Get-ADUser svc-backup-prod -Properties ServicePrincipalNames,Description` for the list. No other steps are present for the other KB entries that directly relate to account lockout status, certificate renewal, or API token rotation.\", \"cited_artifacts\": [\"KB-00012\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00011", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For svc-backup-prod password expiration, refer to Step 3 of the Service Account Password Rotation Procedure in KB-00012: Execute `Set-ADAccountPassword -Identity svc-backup-prod -NewPassword (ConvertTo-SecureString 'new_secure_password' -AsPlainText -Force) -Reset` to rotate the password for svc-backup-prod. Ensure all dependencies are checked with `Get-ADUser svc-backup-prod -Properties ServicePrincipalNames,Description` and updates to CyberArk Vault for a secure and atomic operation. No other steps or context are provided for the issues with the cron job or the prod backup account issue.\", \"cited_artifacts\": [\"KB-00012\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00011", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For svc-backup-prod password expiration in Veeam backup software and cron job on backup-server-01, refer to the Service Account Password Rotation Procedure from KB-00012 which states to update the new password in CyberArk / HashiCorp Vault before changing in AD with `Set-ADAccountPassword -Identity <svc-account> -NewPassword (ConvertTo-SecureString '<new-password>' -AsPlainText -Force) -Reset` and then rotate in AD with `Set-ADAccountPassword -Identity <svc-account> -NewPassword (ConvertTo-SecureString '<new-password>' -AsPlainText -Force) -Reset`. Run `Get-ADUser <svc-account> -Properties ServicePrincipalNames,Description` to assess service dependencies and then manage the rotation steps atomically in CyberArk or HashiCorp Vault and in AD as per KB-00012 steps. No other tickets mentioned give the requisite solution to the password expiration in Veeam or cron job context.\", \"cited_artifacts\": [\"KB-00012\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00011", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the svc-backup-prod password expiration issue, refer to the steps from KB-00012 for service account password rotation procedure. Use Step 1 to assess dependencies: `Get-ADUser svc-backup-prod -Properties ServicePrincipalNames,Description` to get a list of dependent services and check for any config files with '<svc-account-name>' to identify. Move to Step 2 to update the new password in CyberArk / HashiCorp Vault BEFORE changing it in AD with `Update-HashiCorpVaultSecret -Address <vault_address> -Name <secret_name> -Password <new_password>` for atomic update in vault. For Step 3, use `Set-ADAccountPassword -Identity svc-backup-prod -NewPassword (ConvertTo-SecureString '<new_password>' -AsPlainText -Force) -Reset` to rotate the password. No escalation to other KB entries or tickets applicable from the provided info. Ensure no further steps are missed for account change and interdependencies.\", \"cited_artifacts\": [\"KB-00012\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00028", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the JVM Out of Memory (OOM) issue, enable automatic heap dump with `-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/ -XX:+ExitOnOutOfMemoryError` and add `-XX:+HeapDumpOnOutOfMemoryError` in the JVM options. For heap exhaustion use `jmap -dump:format=b,file=/tmp/heap_$(date +%s).hprof <pid>` and analyze with Eclipse MAT to identify large byte[] or char[] arrays indicative of cache bloat. For the DB connection pool exhaustion, ensure `hikaricp_connections_max` in Prometheus/Grafana matches `hikaricp_connections_active` and check `hikaricp_connections_pending` for saturation. Increase `hikaricp.maximum` in the pool properties to avoid exhaustion. No ID directly cites an explanation for the crashloopbackoff issue based on provided information and troubleshooting steps. No ID can directly correlate with the Okta SCIM provision issue outlined above. Escalation to support or a different expert is advised for these contexts.\", \"cited_artifacts\": [\"KB-00015\", \"KB-00016\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00028", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the OOM crash on the recommendation-engine due to Guava Cache or Caffeine without `maximumSize` configured (common cause for heap exhaustion), use the `-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/ -XX:+ExitOnOutOfMemoryError` JVM flags and configure `maximumSize` for the cache. For DB connection pool exhaustion, the `hikaricp_connections_active` Prometheus/Grafana metric should be monitored. If it equals `hikaricp_connections_max`, the pool is saturated. Use `kill -3 <pid>` to find threads in RUNNABLE or WAITING state with JDBC/database stack frames to identify long-running queries or unclosed ResultSets. No specific tool from the retrieved context directly addresses the CrashLoopBackOff root cause for the Kubernetes pod. Escalation to the Kubernetes support team or additional resources is required for that issue.\", \"cited_artifacts\": [\"KB-00015\", \"KB-00016\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00028", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the JVM OOM and DB connection pool exhaustion on the recommendation-engine, for the DB issue, check if the DB pool exhaustion is due to threads waiting in a `RUNNABLE` or `WAITING` state (Step 2 and Step 3 from KB-00016). For the JVM heap exhaustion, ensure Guava Cache or Caffeine is not unbounded by checking if the maximumSize is configured (if using these libraries, see if the default size is too large and tune it by adding `-XX:MaxHeapSize` or similar JVM options). No relevant details about CrashLoopBackOff or Okta SCIM provisioning are present in the provided context. Escalation to relevant IT forums or Okta customer support is recommended.\", \"cited_artifacts\": [\"KB-00015\", \"KB-00016\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00028", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the JVM OOM issue, add the following JVM flags to the launch command: `-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/ -XX:+ExitOnOutOfMemoryError`. For the DB connection pool exhaustion, ensure Prometheus/Grafana metric `hikaricp_connections_active` and `hikaricp_connections_max` are being checked for the connection pool saturation. For the ModelCacheManager in the ModelCacheManager, ensure Guava Cache is configured with a `maximumSize` or Caffeine without the `maximumSize` if it has not been configured. No direct solution or further steps from the provided context for the DB connection pool exhaustion in step 2 or for the CrashLoopBackOff as it’s specific to Kubernetes and does not mention a method for resolution. For the high DB connection count, ensure `hikaricp_connections_active` equals `hikaricp_connections_max` and `hikaricp_connections_pending` are equal to `hikaricp_connections_max`. You need to check the command-line arguments or configure the minimum `max` for `maxTotal` in hikariCP configurations (though these steps aren’t explicitly mentioned in the context). No direct resolution for CrashLoopBackOff or Okta SCIM 2.0 provisioning issue from the context provided, will escalate to Okta support for direct steps for SCIM 2.0. Escalation is necessary for CrashLoopBackOff and Okta SCIM 2.0 issues.\", \"cited_artifacts\": [\"KB-00015\", \"KB-00016\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00028", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the JVM OOM, use -XX:+HeapDumpOnOutOfMemoryError with the path /var/log/heapdumps/ and ensure -XX:+ExitOnOutOfMemoryError to force a clean restart. Use -XX:+UseConcMarkSweepGC to tune heap garbage collection. For high DB connection count, set the maximum number of connections in the HikariCP pool properties file (e.g., max=45) and monitor with Prometheus/Grafana. No relevant solution was found in the provided contexts for the CrashLoopBackOff or Okta SCIM 2.0. Escalation to IT Support is recommended for these.\", \"cited_artifacts\": [\"KB-00015\", \"KB-00016\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00028", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the JVM OOM crashes, enable the JVM heap dump on OOM by adding the flags `-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/ -XX:+ExitOnOutOfMemoryError` and run `jmap -dump:format=b,file=/tmp/heap_$(date +%s).hprof <pid>` to capture a heap dump for root cause analysis. For high DB connection pool exhaustion, confirm pool exhaustion with the Prometheus/Grafana metric `hikaricp_connections_active` and check `hikaricp_connections_max`. Use `show processlist` to check the database state and ensure `pg_stat_activity` does not show a high count of 'idle' connections being held. No relevant steps for the DB connection pool exhaustion recovery are provided in the context. No steps for the high DB connection count from the connection pool are given, nor for the ModelCacheManager heap issue directly related to the DB or OOM heap. Escalation to support or a comprehensive manual guide is needed. No mention of Okta SCIM in the provided context, thus it is unable to provide recommendations for that.\", \"cited_artifacts\": [\"KB-00015\", \"KB-00016\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00028", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the JVM OOM issue, set JVM flags `-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/ -XX:+ExitOnOutOfMemoryError` to trigger automatic heap dumps. For the high DB connection count, ensure Prometheus/Grafana metric `hikaricp_connections_active` equals `hikaricp_connections_max` to check pool saturation and observe `hikaricp_connections_pending` for the number of active requests. For the idle connections, check `pg_stat_activity` (PostgreSQL) or `SHOW PROCESSLIST` (MySQL) to ensure idle connection count does not exceed `hikaricp_connections_max`. There is no direct resolution provided for the exact problem of CrashLoopBackOff with the given context, so refer to other sources for relevant information. This ticket does not cite exact solutions for CrashLoopBackOff and Okta SCIM issues, hence no artifact references provided.\", \"cited_artifacts\": [\"KB-00015\", \"KB-00016\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00028", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the recommendation-engine OOM crash and DB connection pool exhaustion issues, only the DB connection pool exhaustion can be addressed with the retrieved context. Use Step 1 from KB-00016 to diagnose pool exhaustion by checking the Prometheus/Grafana metric `hikaricp_connections_active` to ensure it equals `hikaricp_connections_max`, and check `hikaricp_connections_pending` for any excess connections. To handle the DB connection pool exhaustion, make sure the max pool size is configured in your connection pool properties. For the OOM issue, refer to Step 1 of KB-00015 where enabling `jmap -dump:format=b,file=/tmp/heap_$(date +%s).hprof <pid>` and using `jstack -l <pid>` to take a heap dump and analyze with Eclipse MAT for large retained heap size or use 'java -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/ -XX:+ExitOnOutOfMemoryError' to prevent heap exhaustion by detecting and freeing up large byte[] or char[] arrays. No clear link in the context addresses the JVM heap exhaustion beyond heap size control in the above steps, hence only the connection pool exhaustion handling steps can be actioned based on the current context.\", \"cited_artifacts\": [\"KB-00016\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00047", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the TLS certificate expired on internal microservice causing auth failures, refer to KB-00014 for the TLS certificate renewal process for internal services. Use the steps given there: Check the expiration using `openssl s_client -connect <host>:<port> -servername <host> </dev/null 2>/dev/null | openssl x509 -noout -dates` or `echo | openssl s_client -connect <host>:443 2>/dev/null | openssl x509 -noout -checkend 1209600` to check if the cert is expiring within 14 days. Use the CSR generation with `openssl req -new -newkey rsa:2048 -nodes -keyout <service>.key -out <service>.csr -subj '/CN=<fqdn>/O=Corp/C=US'` and include subjectAltName fields in a config file. Submit the CSR to IT-PKI via a ServiceNow ticket for category 'Certificate > Internal PKI' to get renewal ≤2 business days prior to expiry. No other steps from other references are applicable for the token management or service account rotation.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00047", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For an internal microservice TLS certificate expiration issue causing auth failures, refer to KB-00014 for steps on certificate renewal for internal services. Use the steps for generating a CSR: `openssl req -new -newkey rsa:2048 -nodes -keyout <service>.key -out <service>.csr -subj '/CN=<fqdn>/O=Corp/C=US'` and adding SANs in a config file with `subjectAltName = DNS:<fqdn>,DNS:<alias>,IP:<ip>`. Submit the CSR to IT-PKI via a ServiceNow ticket under category 'Certificate > Internal PKI' for renewal. Follow these steps for renewal and install the renewed certificate in your service like in Nginx: `ssl_certificate <path_to_new_cert> ssl_certificate_key <path_to_new_key>` to make changes in `nginx -t && nginx`. There are no specific API token rotation or Jenkins or generic REST API token mentioned that can be utilized here for the cert issue. No specific Service account password rotation step available in the context. Escalation to support is advised if no solution is found.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00047", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the TLS certificate of the internal microservice causing auth failures due to the cert expiring, refer to KB-00014 for detailed steps. Use the command `openssl s_client -connect <host>:<port> -servername <host> </dev/null 2>/dev/null | openssl x509 -noout -dates` to check the expiry of the certificate and `openssl req -new -newkey rsa:2048 -nodes -keyout <service>.key -out <service>.csr -subj '/CN=<fqdn>/O=Corp/C=US'` to generate a new CSR for certificate renewal. Submit the CSR to IT-PKI team via a ServiceNow ticket in the category 'Certificate > Internal PKI'. Ensure to renew the certificate ≥14 days before the expiry. No other steps or tickets are listed for addressing the TLS certificate issues. No other artifact references service account password rotation or API token rotation for the microservice auth issues.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00047", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the TLS cert on the internal microservice causing auth failures, refer to KB-00014 for guidance on TLS certificate renewal for internal services. Generate a CSR using `openssl req -new -newkey rsa:2048 -nodes -keyout <service>.key -out <service>.csr -subj '/CN=<fqdn>/O=Corp/C=US'` with subjectAltName for SANs and create a config file with subjectAltName = DNS:<fqdn>,DNS:<alias>,IP:<ip> if needed. For CSR, submit the configuration to IT-PKI team via ServiceNow with category 'Certificate > Internal PKI' and ensure to submit the CSR within 14 days of the expiry. Install the renewed certificate in Nginx using `ssl_certificate` and `ssl_certificate_key` paths, adjusting `nginx -t && nginx` for configuration changes. No artifact matches for rotation, password rotation, or SAML issues from the context.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00047", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the TLS certificate on the internal microservice expiring and causing auth failures, refer to the KB-00014 for guidance on TLS certificate renewal. Generate a CSR using the command: `openssl req -new -newkey rsa:2048 -nodes -keyout <service>.key -out <service>.csr -subj '/CN=<fqdn>/O=Corp/C=US'` and add SANs with a config file such as: `subjectAltName = DNS:<fqdn>,DNS:<alias>,IP:<ip>` to include the necessary subject alternative names. Submit the CSR to IT-PKI team via ServiceNow ticket category 'Certificate > Internal PKI' for renewal. Use the renewal command to check the CSR validity with `openssl s_client -connect <host>:<port> -servername <host> </dev/null 2>/dev/null | openssl x509 -noout -dates` or `echo | openssl s_client -connect <host>:443 2>/dev/null | openssl x509 -noout -checkend 1209600` to ensure it will not expire within 14 days. No additional tickets for other issues are available from the retrieved context.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00047", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"To renew the TLS certificate for the microservice use the procedure from KB-00014, which advises generating a CSR and adding Subject Alternative Names (SANs), submitting the CSR to the IT-PKI via a ServiceNow ticket under 'Certificate > Internal PKI', and ensuring the certificate is renewed at least 14 days in advance. For the internal CA use the steps: generate a CSR with `openssl req -new -newkey rsa:2048 -nodes -keyout <service>.key -out <service>.csr -subj '/CN=<fqdn>/O=Corp/C=US'` and add SANs in a config file under `subjectAltName = DNS:<fqdn>,DNS:<alias>,IP:<ip>`; submit this CSR to the IT-PKI team. No other steps from the provided KBs cover the OAuth token rotation, hence no citations from KB-00013 or troubleshooting the SAML errors from the provided KBs.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00047", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"To resolve the TLS certificate expired on the internal microservice causing the auth failures, you should use the TLS Certificate Renewal for Internal Services (KB-00014) from the provided context. Use the following steps for certificate renewal: Run `openssl s_client -connect internal.microservice.corp.example.com:443 -servername internal.microservice.corp.example.com </dev/null 2>/dev/null | openssl x509 -noout -dates` to check the expiry of the certificate. If it shows expiring within 14 days, generate the CSR with `openssl req -new -newkey rsa:2048 -nodes -keyout <service>.key -out <service>.csr -subj '/CN=internal.microservice.corp.example.com/O=Corp/C=US'` and include SANs with a config file `subjectAltName = DNS:internal.microservice.corp.example.com,IP:192.168.1.100` to add subject alternative names. Submit the CSR to the IT-PKI team via a ServiceNow ticket in category 'Certificate > Internal PKI' following the steps for submitting a CSR. Use the renewal command `openssl x509 -req -in <service>.csr -CA /path/to/corp_ca.crt -CAkey /path/to/corp_ca.key -CAcreateserial -out <service>.cert -days 365 -sha256` to generate the new certificate, keeping in mind to replace `/path/to/corp_ca.crt`, `/path/to/corp_ca.key` with actual paths and `/path/to/corp_ca.srl` for serial. The certificate should be installed in the service using `ssl_certificate` and `ssl_certificate_key` in the configuration of the internal microservice. If no other steps are available in the context, consult your IT-PKI and security teams.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00047", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the TLS cert expiration on the internal microservice, you need to use KB-00014 for certificate renewal. Generate a new CSR for the internal microservice with the command: `openssl req -new -newkey rsa:2048 -nodes -keyout microservice.key -out microservice.csr -subj '/CN=<fqdn>/O=Corp/C=US'`. Add SubjectAltName SANs to a config file with `subjectAltName = DNS:<fqdn>,DNS:<alias>,IP:<ip>`. Submit the CSR to IT-PKI team via ServiceNow ticket for category 'Certificate > Internal PKI' with the category data filled as per the steps given. Ensure the CSR does not exceed 14 days before the microservice certificate's expiry to avoid TLS certificate failures.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00030", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For David Chen's AD account lockout issue, use the steps from KB-00008: run `Get-ADUser DavidChen -Properties LockedOut,BadLogonCount,LastBadPasswordAttempt` in PowerShell to check the lockout status and set `Unlock-ADAccount -Identity DavidChen` for an unlocked account if LockedOut=True. For his MFA lockout issue, use the Okta Admin Console > Directory > People > Search user for DavidChen, click user > More Actions > Reset Multifactor, and verify identity via video call before resetting MFA. Escalation to Okta support is recommended if more steps are needed.\", \"cited_artifacts\": [\"KB-00008\", \"KB-010\"], \"confidence\": 0.4, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00030", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For David Chen’s AD account lockout, use Step 1 from KB-00008 to check the lockout status by running `Get-ADUser DavidChen -Properties LockedOut,BadLogonCount,LastBadPasswordAttempt` in PowerShell and if LockedOut=True, unlock it using `Unlock-ADAccount -Identity DavidChen`. For the MFA reset, IT admins should use the Okta Admin Console > Directory > People > Search user for DavidChen, click user > More Actions > Reset Multifactor. Always verify user identity via video call before resetting MFA. No other steps or solutions are provided in the retrieved context for Azure AD reset or API token rotation for his situation.\", \"cited_artifacts\": [\"KB-00008\", \"KB-0011\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00030", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the AD account lockout, use `Get-ADUser <username> -Properties LockedOut,BadLogonCount,LastBadPasswordAttempt` in PowerShell and check the lockout status with `Unlock-ADAccount -Identity <username>` if LockedOut=True. For the Okta MFA reset, go to the Okta Admin Console > Directory > People > Search user, click on the user > More Actions > Reset Multifactor and follow the steps for the Okta MFA reset to ensure an automated approach. For the MFA reset in Azure AD, go to the Azure Portal > Users > Select user > Authentication methods and follow the 'Azure AD / Entra MFA reset' step of KB-00011. No clear information on the Google Workspace MFA reset or SAML 2.0 configuration is present. Escalation to Okta or Azure AD support is recommended for Google Workspace and SAML issues.\", \"cited_artifacts\": [\"KB-00011\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00030", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For David Chen's MFA reset, use Okta Admin Console > Directory > People > Search user, then click the user > More Actions > Reset Multifactor. For his AD account lockout due to a bad password count of 12, use PowerShell to unlock the account with `Unlock-ADAccount -Identity <username>` and check the lockout status with `Get-ADUser <username> -Properties LockedOut,BadLogonCount,LastBadPasswordAttempt`. Note that the Okta MFA reset step is for IT admins and requires the video call to verify the identity. No specific steps for the Azure AD MFA reset from the retrieved context. No further steps are given for the account lockout for bad logon count nor for the API token rotation or SAML SSO configurations from the provided context.\", \"cited_artifacts\": [\"KB-00011\", \"KB-00010\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00030", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For David Chen’s locked AD account due to bad password count of 12, use `Get-ADUser <username> -Properties LockedOut,BadLogonCount,LastBadPasswordAttempt` in PowerShell to check lockout status, unlock: `Unlock-ADAccount -Identity <username>` for PowerShell and use `Set-ADAccountPassword -Identity <username> -Reset` for password reset due to Password expiry as `Get-ADUser <username> -Properties PasswordExpired` to check and use the command `Set-ADAccountPassword -Identity <username> -NewPassword <new-password> -Force -Reset` for password reset. For his MFA reset, use the Okta Admin Console > Directory > People > Search user > Click user > More Actions > Reset Multifactor for the Okta MFA reset for the user. An IT admin should video call the user for identity verification before resetting the MFA and notify the Okta Admin to reset it through Okta Admin Console. No specific steps from the retrieved context directly address the Azure AD / Entra MFA reset for David Chen. Escalation to Okta Admin Support or Okta Admin Console for Okta MFA reset might be advised.\", \"cited_artifacts\": [\"KB-00011\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00030", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For David Chen’s AD account lockout, use `Get-ADUser DavidChen -Properties LockedOut,BadLogonCount,LastBadPasswordAttempt` in PowerShell to check the lockout status. If LockedOut=True, use `Unlock-ADAccount -Identity DavidChen` to unlock the account. For the MFA reset, IT admins need to verify the user identity via video call before resetting. Use the Okta Admin Console to reset MFA via `Okta Admin Console > Directory > People > Search user > Click user > More Actions > Reset Multifactor` and confirm the reset by following the Okta Admin Console instructions and confirming with video call. No references from the provided contexts relate to the API token rotation or SAML 2.0 setup issues.\", \"cited_artifacts\": [\"KB-00011\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00030", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For David Chen’s MFA reset, use the Okta Admin Console: Go to People > Search user for David Chen > More Actions > Reset Multifactor. For his AD account lockout, use the PowerShell command `Unlock-ADAccount -Identity DavidChen` to unlock the account with the command `Get-ADUser DavidChen -Properties LockedOut,BadLogonCount,LastBadPasswordAttempt` to check the status. Since there’s no direct mention for the Azure AD or Entra MFA reset and API token re-rotation in the provided context, you need to escalate to a support ticket for the Okta Admin Console and AD Unlock service for these issues. There’s no direct step by step for the Azure AD or Entra MFA reset or API token re-rotation that can be derived from the provided resources.\", \"cited_artifacts\": [\"KB-00011\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00030", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For David Chen's AD account lockout, use the command `Get-ADUser <username> -Properties LockedOut,BadLogonCount,LastBadPasswordAttempt` to check if the account is locked out and use `Unlock-ADAccount -Identity <username>` to unlock it if LockedOut=True. For MFA reset, the Okta Admin Console approach can be used: go to People > Search user, then click the user > More Actions > Reset Multifactor and follow the Okta Admin Console > Directory > People > Search user > More Actions > Reset Multifactor steps for the reset. There are no other procedures provided for Azure AD / Entra MFA reset, Google Workspace MFA reset or API token rotation from the retrieved data. Thus, we can only provide Okta Admin Console > Directory > People > Search user > More Actions > Reset Multifactor as a recommendation and can escalate for other solutions.\", \"cited_artifacts\": [\"KB-00011\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00010", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For Michael Torres, the user should be locked out of MFA and require an admin to reset it. Go to Okta Admin Console > Directory > People > Search user. Click on the user and go to More Actions > Reset Multifactor. Confirm the reset by following the steps: Click user > More Actions > Reset Multifactor. Confirm reset. User receives an activation email and must re-enroll at myaccount.google.com/signinoptions/two-step-verification for the Google Authenticator. Ensure that there are no active sessions in the 'Current Sessions' which could be hijacked before resetting, and follow Okta MFA reset procedure without referencing any other KBs for this ticket. No additional steps are provided for Azure AD reset, so it’s not included in this context. Escalation to support of these platforms might be required if the issue persists.\", \"cited_artifacts\": [\"KB-00011\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00010", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For Michael Torres’s situation, there is no suitable procedure from the provided context to reset his Google Authenticator for MFA. For the locked out issue, we need to escalate to other IT admin or support team for more procedures or guidance, as none are specifically provided for that scenario.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00010", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For Michael Torres who lost his phone with Google Authenticator and is locked out of MFA, an IT admin can use the Okta Admin Console to perform the MFA reset and account unlock. Go to the People tab and search for the user 'Michael Torres'. Click on Michael Torres > More Actions > Reset Multifactor. Confirm the reset by clicking on 'Reset Multifactor' and providing the necessary verification steps in the Okta Admin Console. Since no direct procedure from the Okta Admin Console is provided in the retrieved context, we need to use KB-00011 for Okta MFA reset steps as a guide. For the MFA reset, always verify user identity via a video call or badge scan before resetting using Okta Admin Console > People > More Actions > Reset Multifactor. No other steps are provided in the context to reset user MFA out of Okta Admin Console for Google Authenticator directly. For the locked-out MFA scenario, no direct escalation steps are suggested from the context to be used here.\", \"cited_artifacts\": [\"KB-00011\"], \"confidence\": 0.0, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00010", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For Michael Torres's MFA reset issue, follow the Okta MFA reset procedure from KB-00011: Go to Okta Admin Console > Directory > People > Search for Michael Torres. Click Michael Torres > More Actions > Reset Multifactor. Confirm reset and the user will receive an activation email and must re-enroll at myaccount.google.com/signinoptions/two-step-verification. No other steps from the provided KBs are applicable for this scenario.\", \"cited_artifacts\": [\"KB-00011\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00010", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For Michael Torres, you can try the Okta MFA reset from the Okta Admin Console: Go to Directory > People > Search user Michael Torres > More Actions > Reset Multifactor. Confirm reset and the user will receive an activation email. Click ‘More Actions’ > ‘Reset Multifactor’ and select ‘Okta Admin Console’ for user Michael Torres. Use the Okta Admin Console > Directory > People > Search user > More Actions > Reset Multifactor for the Okta Admin Console procedure. If using Okta Admin Console and unable to see user Michael Torres, refer to the Okta support forums or Okta Admin Community for additional steps or reach out to Okta support. No other procedures from the retrieved context are directly applicable or usable for his scenario.\", \"cited_artifacts\": [\"KB-00011\"], \"confidence\": 0.0, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00010", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For Michael Torres's MFA reset issue, he should log in to Okta Admin Console via People > Search user for Michael Torres. Select the user and use More Actions > Reset Multifactor to reset MFA. A confirmation email will be sent to Michael with a reset link. No specific steps for self-recovery via backup codes or Azure AD are provided in the context, so this option is unavailable for Michael. Ensure that the Okta Admin Console options are used to avoid any hijacked sessions before resetting via the Okta Admin Console People -> More Actions -> Reset Multifactor.\", \"cited_artifacts\": [\"KB-00011\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00010", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For Michael Torres to reset his MFA, you can use the Okta Admin Console: Navigate to People > Search for Michael Torres, click user > More Actions > Reset Multifactor. Follow the steps in the Okta MFA reset procedure provided in KB-00011: 1. Okta Admin Console > Directory > People > Search user. Click user > More Actions > Reset Multifactor. Confirm reset. User receives an activation email and must re-enroll at myaccount.google.com/signinoptions/two-step-verification. If Okta Admin Console is not an option, escalate to Okta Support.\", \"cited_artifacts\": [\"KB-00011\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00010", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For Michael Torres who has lost his phone with Google Authenticator for MFA and is locked out, the Okta Admin Console procedure should be used. Go to Okta Admin Console > Directory > People and search for Michael Torres. Click on the user > More Actions > Reset Multifactor to initiate the MFA reset. This will activate a reset process where an activation email is sent and the user must re-enroll at myaccount.google.com/signinoptions/two-step-verification. Since there are no steps or IDs provided that directly resolve the issues from Active Directory or AAD Portal, you must escalate for additional guidance on backup verification codes and Active Directory authentication.”\", \"cited_artifacts\": [\"KB-00011\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00016", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"To renew the TLS certificate for internal-api.corp.example.com, you can generate a CSR using the following command: `openssl req -new -newkey rsa:2048 -nodes -keyout internal-api.key -out internal-api.csr -subj '/CN=internal-api.corp.example.com/O=Corp/C=US'` to create the CSR for internal-api.corp.example.com. For additional SANs, you can use a config file with `subjectAltName = DNS:internal-api.corp.example.com,DNS:internal-api.dev.corp.example.com,IP:10.0.1.2` and submit this CSR to the IT-PKI team via a ServiceNow ticket under 'Certificate > Internal PKI'. Ensure to renew the certificate at least 14 days before it expires as stated in KB-00014. Do not use any of the other KBs provided for this error.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00016", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For TLS certificate renewal for internal-api.corp.example.com, generate a CSR for the service using the given command: `openssl req -new -newkey rsa:2048 -nodes -keyout internal-api.key -out internal-api.csr -subj '/CN=internal-api.corp.example.com/O=Corp/C=US'` and add subjectAltName: `subjectAltName = DNS:internal-api.corp.example.com,IP:192.168.1.100` in a config file. Submit the CSR to IT-PKI team via ServiceNow ticket category 'Certificate > Internal PKI' for the 'TLS Certificate Renewal for Internal Services' KB-00014 for renewed CSR. Keep renewing at least 14 days before the certificate expiry using the check command: `openssl s_client -connect internal-api.corp.example.com:443 -servername internal-api.corp.example.com </dev/null 2>/dev/null | openssl x509 -noout -dates` to check expiry. An error return non-zero if it’s expiring within 14 days. No help found for the other tickets and it is suggested to use KB-00014 for TLS certificate.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.4, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00016", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For TLS certificate expiration on internal-api.corp.example.com, use KB-00014 for TLS Certificate Renewal for Internal Services. Use the command `openssl s_client -connect internal-api.corp.example.com:443 -servername internal-api.corp.example.com </dev/null 2>/dev/null | openssl x509 -noout -dates` to check the expiry. To renew the certificate, generate a CSR with `openssl req -new -newkey rsa:2048 -nodes -keyout <service>.key -out <service>.csr -subj '/CN=internal-api.corp.example.com/O=Corp/C=US'` and add SANs in a config file with `subjectAltName = DNS:internal-api.corp.example.com,DNS:anotheralias.corp.example.com,IP:192.0.2.100`. Submit the CSR to IT-PKI via ServiceNow with category 'Certificate > Internal PKI' and ensure the service-now ticket category specifies 'internal-api.corp.example.com' and request the 'standard' SLA. If the command checks show an expiry within 14 days from today, it will indicate the certificate is about to expire, necessitating a renewal.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00016", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the TLS certificate issue on internal-api.corp.example.com, generate a CSR using the command `openssl req -new -newkey rsa:2048 -nodes -keyout <service>.key -out <service>.csr -subj '/CN=<fqdn>/O=Corp/C=US'` and include subjectAltName as a config file with `subjectAltName = DNS:<fqdn>,DNS:<alias>,IP:<ip>` and add SANs. For submission to IT-PKI for renewal, create a ServiceNow ticket with the category 'Certificate > Internal PKI' and request a CSR that includes subjectAltName. Use the config file and the CSR for submission. Check if the certificate is expiring within 14 days by using `openssl s_client -connect internal-api.corp.example.com:443 -servername internal-api.corp.example.com </dev/null 2>/dev/null | openssl x509 -noout -dates` or `echo | openssl s_client -connect internal-api.corp.example.com:443 2>/dev/null | openssl x509 -noout -checkend 1209600`. For any SAML issues, refer to KB-00010. No such ticket or info is present for API token rotation or corporate DNS resolution. Escalation to support is necessary for these areas.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00016", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For TLS certificate renewal on internal-api.corp.example.com, generate a CSR using the command `openssl req -new -newkey rsa:2048 -nodes -keyout internal-api.key -out internal-api.csr -subj '/CN=internal-api.corp.example.com/O=Corp/C=US'`, add SANs to a config file with `subjectAltName = DNS:internal-api.corp.example.com,DNS:alias.internal-api,DNS:another.internal-api,IP:192.168.1.100` and submit the CSR to IT-PKI team via ServiceNow ticket category 'Certificate > Internal PKI'. Use the `openssl s_client -connect internal-api.corp.example.com:443 -servername internal-api.corp.example.com </dev/null 2>/dev/null | openssl x509 -noout -dates` to check if the certificate is expiring within 14 days. Ensure this is done at least 14 days before the certificate expiry, and the CA used is corp CA. No other tickets mentioned for certificates or SAML issues.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00016", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"To renew the TLS certificate for internal-api.corp.example.com, use KB-00014 for guidance. Generate a new CSR with the command: `openssl req -new -newkey rsa:2048 -nodes -keyout internal-api.key -out internal-api.csr -subj '/CN=internal-api.corp.example.com/O=Corp/C=US'` and add the subjectAltName for SANs by creating a config file with `subjectAltName = DNS:internal-api.corp.example.com,DNS:internal-api-service,DNS:alias.example.com` and add it to the IT-PKI team via ServiceNow with category 'Certificate > Internal PKI'. The request must be submitted ≥14 days before the certificate expiry, and check the certificate expiry with `openssl s_client -connect internal-api.corp.example.com:443 -servername internal-api.corp.example.com </dev/null 2>/dev/null | openssl x509 -noout -dates` or `echo | openssl s_client -connect internal-api.corp.example.com:443 2>/dev/null | openssl x509 -noout -checkend 1209600`. No other sections contain methods for certificate renewal, so there is no need to escalate.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.4, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00016", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For TLS certificate renewal on internal-api.corp.example.com, generate a CSR using the command: `openssl req -new -newkey rsa:2048 -nodes -keyout internal-api.key -out internal-api.csr -subj '/CN=internal-api.corp.example.com/O=Corp/C=US'`. For SANs, if there are additional alias domains, create a config file with `subjectAltName = DNS:alias1,alias2,IP:123.45.67.89` and add this to the csr generation. Submit this CSR to the IT-PKI team via a ServiceNow ticket of category 'Certificate > Internal PKI' with the token 'internal-api.csr' and add a note of the CSR request. Use `openssl s_client -connect internal-api.corp.example.com:443 -servername internal-api.corp.example.com </dev/null 2>/dev/null | openssl x509 -noout -dates` to check the expiry, ensuring it does not cross the 14-day period to expiry, and check for non-zero values within 14 days. The service will take up to 2 business days for SLA. No reference to another ticket found in the context for SAML configuration, API token rotation, or API token revocation.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00016", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For TLS certificate expiration on internal-api.corp.example.com, refer to KB-00014 for detailed steps on renewing the TLS certificate. Generate the CSR using `openssl req -new -newkey rsa:2048 -nodes -keyout <service>.key -out <service>.csr -subj '/CN=<fqdn>/O=Corp/C=US'` for the appropriate service and add SANs via a config file with `subjectAltName = DNS:<fqdn>,DNS:<alias>,IP:<ip>`; submit the CSR to IT-PKI team with a ServiceNow ticket for category 'Certificate > Internal PKI'. SLA is 2 business days. No direct mention of SAML, API tokens or DNS failures in the provided context. For other categories of help please look for respective context.\", \"cited_artifacts\": [\"KB-00014\"], \"confidence\": 0.2, \"escalate\": false}}```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00039", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"The issue of LACP bundle failures on Cisco Catalyst 9300 switches and Nexus 7K due to mismatched BGP timers or interfaces can be mitigated with the following steps from KB-00001: Verify that the `neighbor <ip> timers <keepalive> <hold>` is set correctly and there are no ACLs blocking TCP/179 by using `ping vrf MGMT <peer-ip> source <local-ip>` to check for TCP reachability. For any mismatched AS or MD5 peer configurations, ensure that the `neighbor <ip> remote-as <AS>` matches the peer's local AS and that there’s no AS or MD5 mismatch, which can be done by checking for the 'BGP notification: hold time expired' logs. There is no runbook given in the context that directly addresses the specific LACP bundle failure with the Nexus 7K switch, hence the issue may need further investigation or additional resources beyond this.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.1, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00039", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"There's no specific runbook or guide in the provided retrieved contexts that directly addresses the issue of LACP bundle failures between Cisco Catalyst 9300 switches and the Nexus 7K due to firmware upgrade. No solution can be extracted from these KBs related to the LACP bundle failure problem. Escalation to experts or Cisco support documentation is advised for this situation.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00039", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the issue with LACP bundle failures between Catalyst 9300 and Nexus 7K switches due to an AS or MD5 password mismatch on LACP ports, refer to KB-00001 for guidance on AS and peer configuration which involves ensuring that the local AS of `neighbor <ip> remote-as <AS>` matches the peer's local AS and that the `neighbor <ip> timers` settings are correct. However, there is no direct runbook or guide related to LACP bundle failures between 9300 and Nexus 7K in the provided context, and it is not clear from the given information how to address the LACP bundle failure issue with these steps.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00039", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"There's no direct runbook in the provided contexts for addressing the issue with Catalyst 9300 switches LACP bundle failures between 9300 and Nexus 7K. It appears to be a cross-vendor LACP bundle failure which doesn't match the runbooks or contexts in the provided data, so we must escalate for detailed guidance.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00039", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"The issue with LACP bundle failures between Catalyst 9300 switches on IOS-XE 17.12.3 and Nexus 7K is not directly covered in the provided runbooks. No specific runbook from the provided retrieved context directly addresses the LACP bundle issue between these switches. Escalation to networking experts or a dedicated runbook for LACP bundle issues between Cisco and Nexus is required.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00039", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the LACP bundle failure issue on Cisco Catalyst 9300 due to cross-vendor LACP bundle with Nexus 7K switches, there is no runbook specifically provided for this scenario in the available context. Investigation should be on the CRC errors which might be due to mismatched speed and duplex settings. Use `show interface <int> | include duplex` to check the settings and correct by setting `speed 1000 / duplex full` on both switches. No runbooks or direct solutions for LACP bundle failure are available in the retrieved context.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00039", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the LACP bundle failures between Catalyst 9300 switches and Nexus 7K, there is no relevant runbook or guidance found in the provided context that directly addresses this issue between these two specific vendor and versions of switches for LACP bundle failures. We recommend seeking further information from a known runbook or Cisco support for Catalyst 9300 and Nexus 7K LACP bundle configurations or cross-vendor issue troubleshooting.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00039", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the issue of LACP bundle failures between Catalyst 9300 and Nexus 7K switches post-upgrading to IOS-XE 17.12.3, there seems to be no specific runbook in the given context that addresses cross-vendor LACP bundle failures directly. The provided context focuses on troubleshooting BGP peer session down, interface CRC error investigation, and VPN tunnel flapping, which do not relate to the problem at hand. Escalation to support or another resource with detailed cross-vendor LACP bundle failure guidance is recommended.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00018", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For rollback of the billing-service from v2.8.0 to a previous version using Helm, use the Kubernetes/Helm rollback procedure: Use the command `helm rollback <release-name> 0` to roll back to the previous revision. For non-Helm deployments, use `kubectl rollout undo deployment/<name>` to undo the rollback. Monitor the status with `kubectl rollout status deployment/<name> --timeout=120s` and check `kubectl get pods` for pod statuses and ages. For instance, if the release name is 'billing', you would use `helm rollback billing 0` and check with `kubectl rollout status deployment/billing --timeout=120s`. No further escalation needed from the retrieved information.\", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00018", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the rollback of the billing-service to the previous version via Helm, use the command `helm rollback <release-name> 0` to roll back to the previous revision. For non-Helm deployments use `kubectl rollout undo deployment/<name>`. Use `helm history <release-name>` or `kubectl rollout history deployment/<name>` to check the rollback and use `kubectl rollout status deployment/<name> --timeout=120s` to verify rollback and wait for pods to be ready. Do not follow the steps provided in KB-00012, KB-00014, and KB-00013 as these are irrelevant to the rollback procedure for a Helm deployment on Kubernetes. \", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00018", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the prod deployment rollback of the billing-service, use the Kubernetes/Helm rollback procedure from KB-00020. Use the command `helm rollback <release-name> 0` to roll back to the previous version of the release. For non-Helm deployments, use `kubectl rollout undo deployment/<name>` to rollback to the previous deployment revision. Monitor `helm history <release-name>` or `kubectl rollout history deployment/<name>` to check the rollback status and use `kubectl rollout status deployment/<name> --timeout=120s` to wait for pods to be ready with status `kubectl get pods` for the latest pod statuses. For no specific error, refer to KB-00020 for rollback steps and history checks.\", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00018", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For rollback of the billing-service v2.8.0 deployment to a previous version using Helm, refer to the Application Deployment Rollback Procedure (KB-00020). Use the command `helm rollback <release-name> 0` to roll back to the previous revision or use `kubectl rollout undo deployment/<name>` for non-Helm deployments if available. Use `helm history <release-name>` or `kubectl rollout history deployment/<name>` to check rollback status with `kubectl rollout status deployment/<name> --timeout=120s` and ensure the pods are ready and the status is `deployed` with `kubectl get pods` for the latest status and age. No other methods from retrieved KBs are suitable for this context.\", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00018", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For rolling back the billing-service to the previous version via Helm, use the command `helm rollback <release-name> 0` to roll back to the previous revision. For non-Helm deployments, use `kubectl rollout undo deployment/<name>` or `kubectl rollout history deployment/<name>` to rollback. If applicable to your use case for rollback and you want to know more, refer to KB-00020 for additional rolling back specifics. No other specific steps are provided in the retrieved context.\", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00018", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For rollback of the billing-service v2.8.0 using Helm, the procedure needs to follow KB-00020. Use the command `helm rollback <release-name> 0` to roll back to the previous revision. For non-Helm deployments, use `kubectl rollout undo deployment/<name>` and check the status using `kubectl rollout status deployment/<name> --timeout=120s` to monitor the status of the rollback. No specific procedure for rollback from context of KB-00012 or KB-00014 regarding deployment rollback in Helm is available.\", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00018", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For rollback of the billing-service from version 2.8.0 to the previous version using Helm, use the command `helm rollback <release-name> 0` to roll back to the previous revision. If it's a Kubernetes/Helm rollback: `helm history <release-name>` or `kubectl rollout history deployment/<name>` to view rollback history and use `kubectl rollout status deployment/<name> --timeout=120s` to check the status of the rollback for up to 2 minutes. Escalation to support or admin teams might be required if there are other systems or specifics not covered in this guide.\", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00018", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the rollback of the billing-service to the previous version using Helm, follow KB-00020 which states: Use `helm rollback <release-name> 0` to roll back to the previous revision for a Kubernetes/Helm deployment, and for non-Helm deployments, use `kubectl rollout undo deployment/<name>`. Check the rollback using `helm history <release-name>` or `kubectl rollout history deployment/<name>`. For other rollback methods such as symlinks in non-Kubernetes environments use `ln -sfn /opt/app/releases/<prev-version> /opt/app/current` and `systemctl restart <service>` and for VM-based rollback, use `ln -sfn /opt/app/releases/<prev-version> /opt/app/current` and `systemctl restart <service>`. No direct steps are found for rollback from the given KBs which pertain to Python scripts, TLS certificate management, or generic API tokens.\", \"cited_artifacts\": [\"KB-00020\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00019", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the SAML SSO redirect loop on jira.corp.example.com, there is no direct solution in the provided KBs that resolve this issue. Use the troubleshooting steps from KB-00010 for the configuration checklist: Check that the SP Entity ID matches what the Okta SP expects ('Audiences does not match' error if it doesn't), and ensure the NameID format is consistent ('unspecified' as common for some SPs). Use a Chrome extension like SAML Tracer to look for errors with 'InResponseTo mismatch' and 'Audiences does not match'. Escalation to DevOps, SAML admin or Jira support teams is advised.\", \"cited_artifacts\": [\"KB-00010\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00019", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the SAML SSO redirect loop on jira.corp.example.com, the issue is due to the mismatch in the IdP (Okta) Entity ID and the SP (Jira) Entity ID. Ensure the SP's Entity ID is exactly as expected by IdP by checking the Audience value in the IdP's metadata XML which should be exactly as given by Jira's Audience parameter on the Okta settings. For the configuration on the SP (Jira), make sure the ACS URL is `/saml/acs` or `/sso/saml` and the NameID format is `emailAddress` for a compatible match. Use the SAML Tracer Chrome extension to troubleshoot with these configurations and adjust IdP and SP settings accordingly, or consult with your DevSecOps team for further guidance. No specific steps for managing TLS certificates or Service account password rotations from the provided data.\", \"cited_artifacts\": [\"KB-00010\"], \"confidence\": 0.25, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00019", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For SAML SSO configuration errors in JIRA, you need to ensure that the SP Entity ID matches the audience in the IdP metadata and that the NameID format on the SP side aligns with the required format on the IdP side. Use SAML Tracer in Chrome to record a SSO login attempt and decode the SAMLResponse base64 to ensure no 'Audiences does not match' or 'InResponseTo mismatch' issues, which are common errors. On the JIRA side, ensure the IdP SSO URL and the SP entity ID of JIRA jira.corp.example.com exactly match those on the Okta IdP metadata, and that the NameID format on JIRA is set to 'emailAddress' if that's the format supported by Okta. For conflicting with this, look at KB-00010 and the troubleshooting with SAML Tracer steps provided for common errors. No other steps provided in the given context can resolve the DNS or TLS certificate issues directly.\", \"cited_artifacts\": [\"KB-00010\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00019", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For SAML 2.0 SSO configuration errors, the common failures are due to entity ID mismatch between IdP and SP and attribute mismatch in NameID format. For example, the Entity ID must match the one expected by the SP, and the NameID format should be 'emailAddress' in most cases. For this error, refer to the core configuration checklist from KB-00010 for detailed steps: Check the SP Entity ID on the Jira side, it must match exactly what the Okta metadata specifies as audience. For the nameID format, use the attribute unspecified if needed in your SAML, ensuring it aligns with what Jira requires. No other reference in the retrieved context addresses the password rotation or TLS certificate issues, so those are not cited. Escalation to an expert in SAML SSO is recommended.\", \"cited_artifacts\": [\"KB-00010\"], \"confidence\": 0.2, \"escalation\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00019", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the SAML SSO redirect loop issue with jira.corp.example.com, the attribute mismatch between the Identity Provider (Okta) and Service Provider (Jira) can be resolved by ensuring the SP Entity ID on Jira is exactly the same as what Okta expects, and that the NameID format on Okta is 'emailAddress'. Use SAML Tracer Chrome extension to check for a mismatch in audiences and InResponseTo for SP reuse of an old AuthnRequest ID by recording the login attempt and decoding the SAMLResponse Base64 payload from the POST to the ACS URL. There's no specific KB article for fixing the TLS certificate issue for internal services or the service account password rotation for the SAML SSO. Escalation for these issues would be recommended. No definitive steps for troubleshooting service account password rotation or TLS certificate renewal are available from the context provided.\", \"cited_artifacts\": [\"KB-00010\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00019", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"The SAML SSO redirect loop issue with jira.corp.example.com is due to attribute mismatch between the IDP (Okta) and the SP (Jira). On the SP side, ensure the IdP Entity ID (Audience) matches Jira's configuration under Audience in the Okta admin portal, and it must be case-sensitive. For the attributes, ensure the NameID format is 'emailAddress' in Jira settings and matches Okta's on the attribute mapping. No specific steps are given for the Okta side configuration or the Jira settings. No clear steps for resolving network failures are present from the given context. Further details on how Okta attributes match Jira settings are required. Escalation to Okta or Jira support is advised to find Okta configuration details.\", \"cited_artifacts\": [\"KB-00010\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00019", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the redirect loop issue with SAML SSO on jira.corp.example.com, check if the SP Entity ID on the Jira side (audience) matches what Okta expects. Use the SAML Tracer Chrome extension to record an SSO login attempt on Jira and decode the SAMLResponse Base64 payload to check for attribute mismatch, specifically for the NameID format. Ensure that the IdP (Okta) SSO URL on the Jira side matches the ACS URL (usually `/saml/acs` or `/sso/saml`), and the NameID format on the Jira side (emailAddress or unspecified) matches Okta's attribute. No direct KBs for DNS resolution or TLS certificate renewal for this issue, so those are not applicable. Escalation to technical support or IT help desk for further assistance.\", \"cited_artifacts\": [\"KB-00010\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00019", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the SAML SSO error where users are encountering a redirect loop while logging into jira.corp.example.com using Okta for SSO, ensure that the SP Entity ID (Audience) in the Jira configuration matches what the Okta expects. Use SAML Tracer Chrome extension to record the SSO login attempt and decode the SAMLResponse to check for an 'Audiences does not match' error caused by mismatch between IdP and SP. For attribute mismatch (clock skew), check for attributes specified on Okta/ADFS side: NameID format being 'emailAddress' is common and it must align with the SP’s requirement of 'unspecified'. For the SP side, ensure the SP SSO URL and IdP signing certificate are configured accurately per Okta and Jira configuration. No specific artifact directly provided for TLS certificate check or for password rotation procedures. Escalation to expert or consulting the Jira and Okta support docs is recommended.\", \"cited_artifacts\": [\"KB-00010\"], \"confidence\": 0.3, \"escalation\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00009", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the Okta SCIM 2.0 provision setup issue for Sarah Williams, in Okta Admin, go to Applications and enable SCIM provisioning for the new Salesforce app. Navigate to the Provisioning tab and set the SCIM connector base URL to https://<your-app>/scim/v2/ with the HTTP header auth. Generate a Bearer token in the target app and paste it in Okta. Use the attribute mappings required for SCIM 2.0: userName maps to email, givenName to givenName, and familyName to familyName. Ensure the target app’s config in Okta allows for New Users and Push Profile Updates. Check for configuration issues like 401: Token mismatch, 404: SCIM endpoint not enabled, and User not being updated. No need for any other specific troubleshooting steps from the provided contexts.\", \"cited_artifacts\": [\"KB-00009\"], \"confidence\": 0.3, \"escalation\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00009", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For Sarah Williams’ Okta SCIM 2.0 provisioning setup, in Okta Admin: Applications > App > Provisioning tab, enable SCIM provisioning and select the target application. Generate a Bearer token in the target app and paste it in the Okta Provisioning tab (Step 2). Set the SCIM connector base URL to `https://<your-app>/scim/v2/`. Use attribute mapping: `userName` to match email, `givenName` to match first name, and `familyName` to match last name in Okta’s attribute mapping settings (Step 4). Ensure the bearer token is not expired and the SCIM connector is enabled in the target app config (404 on /scim/v2/Users status). Test the Okta connector with a GET /scim/v2/Users request to check if it is working. Escalation to Okta support or target app support might be required if issues persist.\", \"cited_artifacts\": [\"KB-00009\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00009", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For Okta SCIM 2.0 provisioning setup to fix the silent provisioning failure, you should follow these steps: In Okta Admin, go to Applications > <App> > Provisioning tab > Enable SCIM provisioning. Set the SCIM connector base URL to `https://<your-app>/scim/v2/` and select HTTP Header for authentication. Generate a Bearer token in the target app and paste it for the auth. Enable Push New Users, Push Profile Updates, and Push Groups in the provisioning settings. In the attribute mapping, map `userName` to the email, `givenName` to the first name, and `familyName` to the last name. Use the Okta Admin > Provisioning tab to test the connector, ensure it sends a GET /scim/v2/Users with status 200. Errors like 401 for expired/bad token and 404 on /scim/v2/Users are due to SCIM endpoint unavailability in the target app config. No need to escalate as the steps are provided in the retrieved KB-00009.\", \"cited_artifacts\": [\"KB-00009\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00009", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"To resolve the issue with Sarah Williams not being able to log into Salesforce due to Okta SCIM 2.0 provisioning failures, ensure that Okta is set up for SCIM 2.0 integration with the Salesforce app. In Okta Admin, navigate to Applications > App > Provisioning tab and ensure that SCIM provisioning is enabled for the Salesforce app. Use the steps: Enable SCIM provisioning by selecting the app, using the provided SCIM connector base URL `https://<your-app>/scim/v2/`, and setting the HTTP Header auth. For attribute mapping, ensure `userName` maps to email, `givenName` to first name, and `familyName` to last name. In Okta Admin > Provisioning > Connector, test the connector by sending a GET /scim/v2/Users request which should return a 200 status. Make sure the Bearer token is correct and the SCIM endpoint is enabled in the target app. No further steps from other provided KBs are required for the Okta SCIM setup. Escalation to support or a Salesforce account admin is suggested if the issue persists.\", \"cited_artifacts\": [\"KB-00009\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00009", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For new hire Sarah Williams’s Okta SCIM 2.0 provisioning issue for Salesforce login failure, enable SCIM provisioning in Okta Admin: Applications > App > Provisioning tab > Enable SCIM provisioning. For the connector base URL, use `https://<your-app>/scim/v2/` and select HTTP Header for the auth method, and generate a Bearer token for the target app. Ensure the SCIM connector attributes for email, givenName, and familyName are correctly mapped in Okta. Use the steps from the Okta SCIM 2.0 Provisioning Setup and Troubleshooting KB-00009 to configure and enable connector and attribute mapping to push New Users and Profile Updates to Salesforce without silent failures. No specific steps or attributions for AD authentication or SAML 2.0 SSO are provided.\", \"cited_artifacts\": [\"KB-00009\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00009", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For Sarah Williams to be provisioned correctly in Salesforce via Okta SCIM 2.0, she must follow the setup steps for Okta SCIM 2.0 integration in Okta Admin as per KB-00009. Step 1: Enable SCIM provisioning in Okta Admin > Applications > Application > Provisioning tab > Enable SCIM provisioning. In Okta Admin, for Steps 2, use the SCIM connector base URL `https://<your-app>/scim/v2/` for the target app and set Auth to HTTP Header. Generate a Bearer token in the target app and copy it into the Okta connector. Enable Scim by going to Push New Users, Push Profile Updates, and Deactivate Users for Okta to sync with the app. For Step 4, make sure a Bearer token is generated from the target app and isn't expired, and that the connector is enabled in the config of the target app. This ensures Okta accounts are synced with the app correctly; refer to the Okta SCIM 2.0 Provisioning Setup and Troubleshooting guide for more details.\", \"cited_artifacts\": [\"KB-00009\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00009", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For Sarah Williams to log into Salesforce successfully, she should enable Okta SCIM 2.0 provisioning by going to the Okta Admin > Applications > Your Salesforce App > Provisioning tab and enabling SCIM provisioning. Set the SCIM connector base URL to `https://<your-app>/scim/v2/` and choose HTTP Header for the Auth method. Generate a Bearer token in your Salesforce app, paste it to the Okta Admin. Ensure attribute mapping aligns with the Salesforce app by setting `userName` to match the email and creating required attributes like `givenName` and `familyName`. Use the Okta Admin to enable integration by pushing new users, profile updates, and groups to Salesforce. There's no specific link to SAML configuration in the given context, so focus on Okta SCIM configurations. No need to escalate as all information is provided in the provided context.\", \"cited_artifacts\": [\"KB-00009\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00009", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the Okta SCIM 2.0 provisioning setup issue where the users aren't being provisioned correctly in Salesforce, follow the steps to set up Okta SCIM 2.0 provisioning with the Okta Admin: Applications > App > Provisioning tab, enabling SCIM provisioning and ensuring the Bearer token is set up correctly with the URL and HTTP header setup. Test the connector at Okta by sending a GET request to the SCIM endpoint `/scim/v2/` and ensuring it returns 200 status. For attribute mapping, use `userName` for email, `givenName` for the first name, and `familyName` for the last name under the attributes tab in Okta settings for Salesforce. Ensure that you generate a Bearer token in the target app and paste it in the corresponding field, and test the integration to ensure the new users, profile updates, groups, and deactivations are being pushed to Salesforce successfully. Escalation to Okta or Salesforce support is advised if the setup fails.\", \"cited_artifacts\": [\"KB-00009\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00017", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For connection pool exhaustion in the inventory-service, use Step 1: Confirm pool exhaustion by checking Prometheus/Grafana metric `hikaricp_connections_active` and `hikaricp_connections_max` to see if they equal `hikaricp_connections_max`, indicating the pool is saturated. For Step 2: Find connection holders, use `kill -3 <pid>` (Linux) to get the thread dump and search for threads in `RUNNABLE` or `WAITING` state with JDBC/database stack frames to find long-running queries or unclosed ResultSets which causes this issue. There’s no specific direct mention for the timing out errors as described under API Gateway, so focus on the connection pool exhaustion and configuration issues in the given KB articles. No relevant steps under the Kubernetes Pod CrashLoopBackOff in the KB context, and it's distinct from the described inventory-service issues.\", \"cited_artifacts\": [\"KB-00016\"], \"confidence\": 0.4, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00017", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For connection pool exhaustion in the application service, refer to the steps in KB-00016: Check Prometheus/Grafana metric `hikaricp_connections_active` to see if it equals `hikaricp_connections_max` and check `hikaricp_connections_pending`. If `hikaricp_connections_active` matches `hikaricp_connections_max`, the pool is saturated and can be checked with `kill -3 <pid>` to see threads in `RUNNABLE` or `WAITING` state with JDBC/database stack frames. Look for long-running queries or unclosed ResultSets as common causes. Ensure `hikaricp_connections_pending` is less than `hikaricp_connections_max` and monitor that `hikaricp_connections_active` is balanced without large numbers. Adjust `max` to `hikaricp_connections_max` in the `application.properties` for the app to set the correct pool size and add `max-wait=30000` in `application.yml` for the idle timeout to prevent premature timeouts. No step-by-step detailed resolution from the provided context for the API gateway timeout or Kubernetes Pod crashloopbackoff.\", \"cited_artifacts\": [\"KB-00016\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00017", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the connection pool exhaustion in the inventory-service, ensure that the hikaricp_connections_active is not equal to hikaricp_connections_max and check `hikaricp_connections_pending` to see if it is less than the configured `max`. Use `kubectl logs <pod> --previous` to view crash logs for root cause, and ensure `resources.limits.memory` is not too low by increasing memory limits or checking for memory leaks with `kubectl get secret <name>` and `kubectl get cm <name> -o yaml` to identify secret and config errors. Avoid CrashLoopBackOff by ensuring the environment variable for memory limit (`resources.limits.memory`) is appropriate and avoiding `OOMKilled` with adequate memory resources. Use Prometheus and Grafana to monitor metrics and handle timeouts with respect to API gateway issues.\", \"cited_artifacts\": [\"KB-00016\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00017", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the inventory-service connection pool exhaustion error, check `hikaricp_connections_active` and `hikaricp_connections_max` metrics in Prometheus/Grafana to ensure they are not both equal (saturated). Use `kill -3 <pid>` in Linux to check thread dump for threads in `RUNNABLE` or `WAITING` state with JDBC/database stack frames to identify long-running queries or unclosed ResultSets. In the logs of the service, ensure `hikaricp_connections_pending` is not high, which could indicate a connection pool overflow. There’s no clear step-by-step fix given for the described error. Escalation to support forums or further documentation is suggested for a comprehensive fix.\", \"cited_artifacts\": [\"KB-00016\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00017", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the connection pool exhaustion issue in the inventory-service with the error 'Connection is not available, request timed out after 30000ms', monitor Prometheus/Grafana metric `hikaricp_connections_active` and `hikaricp_connections_max` to check if `hikaricp_connections_active` equals `hikaricp_connections_max` to confirm pool saturation. Use `hikaricp_connections_pending` to see if the pool is holding too many connections. In the thread dump, use `kill -3 <pid>` to search for threads in `RUNNABLE` or `WAITING` state with JDBC/database stack frames, indicating long-running queries or unclosed ResultSets. No steps provided in the retrieved context for API Gateway timeouts or Kubernetes CrashLoopBackOff. Escalation to support or further resources on API Gateway timeouts or a specific Kubernetes issue is required for these other failures.\", \"cited_artifacts\": [\"KB-00016\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00017", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the 'Connection is not available, request timed out after 30000ms' issue in inventory-service, the application logs indicate connection pool exhaustion. Use the Steps from KB-00016 to diagnose and recover the issue: Confirm pool exhaustion with Prometheus/Grafana metrics for the `hikaricp_connections_active` and `hikaricp_connections_max` Prometheus metrics to ensure the pool is not saturated, and use `hikaricp_connections_pending` for any pending connections. For connection holders, generate thread dumps with `kill -3 <pid>` in Linux, checking for `RUNNABLE` or `WAITING` threads with JDBC/database stack frames. Use `pg_stat_activity` (for PostgreSQL) or `SHOW PROCESSLIST;` (for MySQL) to check connection states. If high 'idle' in `pg_stat_activity` or 'active' shows a lot of long running queries (state 'active') or unclosed ResultSets, it’s a connection pool exhaustion issue. There is no step provided directly from KB-00017 or KB-00018 that solves this connection issue, hence using the above method for recovery. Escalation to DB/DevOps support or online forums for precise details is suggested.\", \"cited_artifacts\": [\"KB-00016\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00017", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the inventory-service connection pool exhaustion error, confirm that `Prometheus` or `Grafana` metric `hikaricp_connections_active` equals `hikaricp_connections_max` and check `hikaricp_connections_pending`. In the thread dump, look for threads in `RUNNABLE` or `WAITING` states with JDBC or database stack frames to diagnose a long-running query or unclosed ResultSet as a root cause of connection holders. To manage the pool, restart the service to flush the pool using `kill -10 <pid>` or use `hibernate` connection pool property to lower `initialSize` or `max` values. No explicit steps for API gateway timeout or Kubernetes crashloopbackoff are available in the provided context.\", \"cited_artifacts\": [\"KB-00016\"], \"confidence\": 0.4, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00017", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the connection pool exhaustion in the inventory-service with the error 'Connection is not available, request timed out after 30000ms', check `hikaricp_connections_active` and `hikaricp_connections_max` in Prometheus/Grafana metrics to ensure the pool isn't saturated. If `hikaricp_connections_active` equals `hikaricp_connections_max`, restart the application service to flush the connection pool, and monitor `hikaricp_connections_pending` for unused connections. For thread pool exhaustion, look for JDBC queries or ResultSets that are not closing promptly in the thread dumps from `kill -3 <pid>`. There is no solution for connection pool exhaustion in the provided context. No specific steps for API Gateway timeout or Kubernetes CrashLoopBackOff is available in the retrieved data.\", \"cited_artifacts\": [\"KB-00016\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00035", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the CrashLoopBackOff in the services, check the memory limit in `resources.limits.memory` and ensure it is not too low by increasing or fixing the memory leak. For Spring Session eviction issues, ensure the cache does not stay forever by adding `spring.session.redis.cleanup-cron=0 * * * * *` to the configuration and monitor for memory heap dumps with `-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/` to prevent OOM crashes in the JVM with metrics like maxmemory. No direct solution for the API gateway 504s or Redis eviction and key expiry from the given context. Use these for individual issues or escalate to expert knowledge or other sources for the aforementioned points.\", \"cited_artifacts\": [\"KB-00017\", \"KB-00015\", \"KB-00016\", \"KB-00019\"], \"confidence\": 0.3, \"escalation\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00035", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the platform-wide issue with 504 errors, CPU-intensive queries causing API Gateway timeouts, memory leaks in Redis causing key eviction issues, and memory exhaustion in the JVM leading to pod crashes and Heap exceptions in an out of memory error, the appropriate steps are as follows: For the JVM out of memory error, use the provided heap dump analysis method (add JVM flags and use `jmap -dump:format=b,file=/tmp/heap_$(date +%s).hprof <pid>` and use Eclipse MAT for further analysis with step-by-step commands provided). For the API Gateway timeout, note the upstream service issue and see if the service is hanging or using DB query regression, adjust the timeout configuration in `proxy_read_timeout 60000` for the upstream configuration, and ensure no unbounded cache: Guava Cache or Caffeine without `maximumSize` configured to handle the cache. For memory pressure and eviction in Redis, ensure the eviction policy is set correctly to `allkeys-lru` and to avoid key expiry, add `spring.session.redis.cleanup-cron=0 * * * * *` to enable Redis session cleanup. No direct steps for CrashLoopBackOff or pod memory leaks from the context given.\", \"cited_artifacts\": [\"KB-00015\", \"KB-00017\", \"KB-00018\", \"KB-00019\"], \"confidence\": 0.1, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00035", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For API Gateway 504 timeouts, check if the slow upstream is due to a DB query regression by using `grep 504 /var/log/kong/access.log | awk '{print $7, $9}' | sort -n` to filter for the times and `kill -3 <pid>` to get thread dumps in the application to confirm DB query regression and connection pool exhaustion in the application and DB side. For the pod CrashLoopBackOff, ensure the `resources.limits.memory` is not too low by checking `kubectl describe pod <pod>` for 'OOMKilled' and consider increasing the memory limit or using an environment variable to fix memory leak issues. For Redis eviction issues, ensure maxmemory is not set too low by checking `redis-cli CONFIG GET maxmemory` to avoid eviction and increase the Redis memory with `redis-cli CONFIG SET maxm` for immediate relief and set the cache size in Spring Session via `spring.session.redis.cleanup-cron=0 * * * * *` to handle cache keys without TTL. No direct ticket root cause solutions are evident for heap memory error in Java. Escalation to support via relevant API or manual investigation for specifics on heap dump and its analysis from the retrieved context.\", \"cited_artifacts\": [\"KB-00015\", \"KB-00016\", \"KB-00017\", \"KB-00019\", \"KB-00018\"], \"confidence\": 0.3, \"escalation\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00035", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For CrashLoopBackOff in the Kubernetes pods, ensure `kubectl describe pod <pod> -o json` to check the Events section for 'OOMKilled' with `kubectl describe pod <pod> | grep \"OOMKilled\"` for memory limits too low, and increase `resources.limits.memory` if needed. For Spring Session Redis cache eviction, ensure `spring.session.timeout` is set to a finite value for cleanup-cron: `spring.session.redis.cleanup-cron=0 * * * * *` in the application properties. For API Gateway timeout 504s, use `grep 504 /var/log/kong/access.log | awk '{print $7, $9}' | sort -n` to find slow upstream and `curl -w '%{time_total}' -o /dev/null http://<upstream-host>:<port>/endpoint` to bypass it. To handle Redis cache eviction, ensure `redis-cli CONFIG GET maxmemory-policy` is `allkeys-lru` and set `spring.session.redis.cleanup-cron` to manage cache misses and use `redis-cli CONFIG SET maxmemory` to cap the used memory. For JVM heap memory, ensure `-XX:+HeapDumpOnOutOfMemoryError` in the JVM options and use `jmap -dump:format=b,file=/tmp/heap_$(date +%s).hprof <pid>` for heap dumps. No specific steps from the provided KBs on the database connection pool exhaustion or Rollback Procedure for application deployment in your described context.\", \"cited_artifacts\": [\"KB-00015\", \"KB-00016\", \"KB-00017\", \"KB-00019\", \"KB-00018\"], \"confidence\": 0.1, \"escalation\": false}}\n```", "parsed": false, "r_parsimony": 0.0, "step": 125}
{"ticket_id": "TRAIN-00035", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the CrashLoopBackOff issue, the memory limit should be increased or fixed in the YAML file by ensuring `resources.limits.memory` is not too low, like `limits.memory: 256Mi` in the deployment YAML. For the API Gateway timeout, check the upstream service response time by filtering `grep 504 /var/log/kong/access.log | awk '{print $7, $9}' | sort -n` and ensure there are no DB query regression issues using `explain plan on slow queries` on the slow queries and check for missing indices. For Redis eviction issues, ensure `maxmemory` is not too high using `redis-cli CONFIG SET maxmemory 100mb` and check eviction policy with `redis-cli CONFIG GET maxmemory-policy` and set it to `allkeys-lru` to avoid OOM by checking `redis-cli CONFIG GET maxmemory` and setting `maxmemory` to 50mb and `maxmemory-policy to 'allkeys-lru'`. These fixes should address the issues mentioned. No specific KB-ARTICLE reference is provided for JVM Heap problem mentioned as it is not completely covered in the context.\", \"cited_artifacts\": [\"KB-00015\", \"KB-00016\", \"KB-00017\"], \"confidence\": 0.3, \"escalation\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00035", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the CrashLoopBackOff issue, increase or fix the memory limit (`resources.limits.memory`) in the YAML for the problematic pod to ensure it is not too low by running `kubectl describe pod <pod> Events` and observing for 'OOMKilled.' For Redis eviction or key expiry, ensure no keys are stored with no `TTL` by checking `redis-cli CONFIG GET maxmemory-policy` and `redis-cli INFO stats | grep evicted_keys`. For API Gateway timeout, filter for 504s in the API gateway access logs `grep 504 /var/log/kong/access.log | awk '{print $7, $9}' | sort -n` and check the upstream by bypassing the gateway with `curl -w '%{time_total}' -o /dev/null http://<upstream-host>:<port>/endpoint` and adjust the `proxy_read_timeout` in the API gateway configuration as `proxy_read_timeout 60000` if needed. For the Redis OOM issue, add `spring.session.redis.cleanup-cron=0 * * * * *` to Spring Session in application.properties to enable cleanup and configure `redis-cli CONFIG SET maxm` to prevent heap exhaustion by setting `jvm.maxHeapSize` and `heap dump analysis` with `-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/` and use Eclipse MAT for analysis. For 504 timeout, directly address the bottleneck in the upstream query or thread pool with `explain plan` and adjust `proxy_read_timeout` accordingly in API gateway or reduce DB query regression on the upstream service side. No explicit details on rollback procedures for all the issues provided in the retrieved context.\", \"cited_artifacts\": [\"KB-00017\", \"KB-00016\", \"KB-00019\", \"KB-00015\", \"KB-00018\"], \"confidence\": 0.1, \"escalation\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00035", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the CrashLoopBackOff pods, check the 'events' section in `kubectl describe pod <pod>` for messages 'OOMKilled' and 'Error' for 'Config error' by checking `kubectl get cm <name> -o yaml`. For API Gateway 504 Timeout, filter 504s in the access logs with `grep 504 /var/log/kong/access.log | awk '{print $7, $9}' | sort -n` and test the upstream service with `curl -w '%{time_total}' -o /dev/null http://<upstream-host>:<port>/endpoint`. For Redis eviction and key expiry issues, use `redis-cli CONFIG GET maxmemory-policy` to check the eviction policy and `redis-cli INFO memory` to ensure there’s no memory pressure with maxmemory settings. For Redis memory issues, ensure `spring.session.redis.cleanup-cron` is set for session keys cleanup. For JVM OOM, use `jmap -dump:format=b,file=/tmp/heap_$(date +%s).hprof <pid>` to generate a heap dump and `jmap -heap <pid>` to ensure the heap is not unbounded with Guava Cache or Caffeine without `maximumSize` configured and diagnose with Eclipse MAT for root cause. No specific steps from KB-00020 can be applied due to its approach on rollback, which is not relevant to the issues presented.\", \"cited_artifacts\": [\"KB-00017\", \"KB-00015\", \"KB-00016\", \"KB-00019\"], \"confidence\": 0.4, \"escalation\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00035", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the CrashLoopBackOff issue, increase the memory limit by running `kubectl edit deployment <pod-name>` and adding `resources.limits.memory: <desired-memory>` with `kubectl describe po <pod>` to check the 'OOMKilled' entry and possibly fix memory leak by ensuring `resources.limits.memory` is adjusted to fit the need. For the API Gateway 504 Timeout, identify the slow upstream service and use `kubectl describe po <pod>` to check for 'OOMKilled' and monitor memory pressure with `redis-cli CONFIG GET maxmemory-policy` and `redis-cli INFO memory`. For the Redis issues, ensure Redis eviction is correctly configured using `redis-cli CONFIG GET maxmemory-policy` and adjust the Redis settings to `maxmemory <desired-memory>` in the config file, and set `spring.session.redis.cleanup-cron=0 * * * * *` for Spring Session to manage session keys. Escalation to DevOps for further manual checks is suggested for DB pool exhaustion and heap memory usage due to missing clues.\", \"cited_artifacts\": [\"KB-00015\", \"KB-00017\", \"KB-00019\"], \"confidence\": 0.2, \"escalation\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00041", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the Kafka consumer group lag spike on the recommendation topic with the consumer being a Rust application and no runbook found, there is no direct runbook or solution available from the provided information. No context directly addressing this issue was found.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.1, "step": 125}
{"ticket_id": "TRAIN-00041", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"There is no runbook or direct reference to the issue of Kafka consumer group lag spike on the recommendation topic for a custom Rust application in the retrieved information. The provided runbooks do not address the described scenario of message lag in a Kafka consumer group. No specific runbook or detailed troubleshooting guide from the provided context can be used to address this situation.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalation\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00041", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"There is no runbook provided for the Kafka consumer group lag spike issue and no runbook or relevant context is provided for the Rust application or the message lag on the Kafka topic. Further context on application logs, Rust application logs, or specific metrics to check in application logs is required to address the consumer group lag spike on the topic recommendation in Rust application. No specific runbooks or clear references to Rust applications or Kafka metrics in the provided context can be used to diagnose the described issue.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00041", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"The problem with the Kafka consumer group lag spike on the recommendations topic cannot be resolved using the provided runbooks. No runbook related to the Rust application or the Kafka consumer lag spike from the retrieved contexts are given. \", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.1, "step": 125}
{"ticket_id": "TRAIN-00041", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"The provided runbooks do not cover the issue of Kafka consumer group lag spike on the recommendation topic for a Rust application. For a custom Rust application using Kafka, there are no immediate fixes listed in the retrieved runbooks, so the immediate steps would not be directly applied. Further investigation into other runbooks or consulting Kafka documentation on consumer group lags in Rust may be required for resolution, but based on the given resources, no runbook directly addresses the consumer group lag spike.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalation\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00041", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"There is no runbook or relevant step provided for the scenario of Kafka consumer group lag spike on a recommendation topic with a Rust application, as the given context only provides information for connection pool exhaustion, API gateway timeout, and BGP peer session issues. Therefore, we cannot determine the exact reason for the lag spike based on the provided context. We should look for an appropriate runbook or seek for another resource for advice.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalation\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00041", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"There is no provided runbook or relevant step in the retrieved context to troubleshoot Kafka consumer group lag or Rust application memory exhaustion. The retrieved context pertains to Prometheus for connection pool exhaustion in a Java application and BGP peer session issues in networking, which are not relevant to the Rust consumer group Kafka messages lag.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalation\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00041", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"There are no relevant runbooks or information provided for the Kafka consumer group lag spike issue with the Rust application on a recommendation topic. Troubleshooting for the DB connection pool exhaustion can be similar but does not apply to the Kafka consumer lag problem, and API gateway timeout troubleshooting isn't relevant either. No data in the given context helps in resolving the issue with the Rust application Kafka consumer lag spike.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalation\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00043", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the Entra ID Conditional Access policy blocking external contractors on the new EU GDPR laptop policy due to it requiring a compliant device that can't be enrolled in Intune, there's no specific runbook provided in the retrieved context for the scenario of contractors using personal non-Intune-eligible devices for Conditional Access policy compliance with Entra. Guidance for Conditional Access policies is not available in the given context. No runbook for this scenario can be provided.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00043", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"Since the retrieved context does not provide a solution for the Entra ID Conditional Access policy blocking external contractors on a new EU GDPR laptop policy, and none of the provided runbooks or procedures address the Conditional Access policy setup for device compliance and personal laptops, this is an escalation to support documentation or professional IT forums. No specific actionable steps or runbooks from the provided retrieved contexts.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00043", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the Entra ID Conditional Access policy issue where external EU-based contractors are being blocked by a Conditional Access policy due to non-compliant devices and the requirement for a compliant device, there's no specific runbook or resolution provided in the retrieved context. Consider checking Okta Admin Console and verifying user identity of contractors with Okta Admin Console > Directory > People > Search user. For MFA reset, follow Okta Admin Console steps provided under Okta MFA reset, including Okta Admin Console > Directory > People > Search user, Click user > More Actions > Reset Multifactor, and ensure user identity via video call or badge scan. There's no direct guidance for Conditional Access for non-compliant device policy requirements, thus no definite resolution path is given from the provided context. Escalation to Entra support or Okta support recommended for specific steps.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00043", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"No runbook for the scenario described is available in the provided context. However, for the Intune device enrollment issue on personal EU-based contractor laptops, there's no support available from the provided information. The context provided does not include how to handle the Conditional Access policy with personal devices that are not enrollable in Intune, or how to configure an EU-based Conditional Access policy for new GDPR laptop policies. No concrete steps or runbooks for the scenario are outlined in the provided documents.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00043", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For Entra ID Conditional Access blocking external contractors on a new EU GDPR laptop policy due to the use of personal laptops not enrolled in Intune, there is no direct runbook in the retrieved context for this scenario. However, to ensure Entra ID policies align with an Intune policy check for 'Conditional Access policies on the Entra portal under Security & Compliance -> Conditional Access -> Admin portal. No direct fix mentioned for personal non-Enrollable devices in Conditional Access policy directly. Escalation to Entra support is advised for a detailed runbook. For specific Entra policies, refer to the 'Entra policies in admin portal.' No direct steps in the provided context for personal laptop Entra policy blocking. No definitive steps can be provided from the context.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00043", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the Entra ID Conditional Access policy issue, since it’s about blocking access to contractors on a personal non-Enrollable device (laptop) and the provided context is specific to device enrollment and authentication issues, no runbook is mentioned for the Entra ID Conditional Access policy regarding the personal device requirement for Conditional Access. Hence, we need to refer to a runbook or direct support from Entra customer support for the Conditional Access policy creation and custom device enrolment in Enrollable devices or non-Enrollable device scenarios as detailed in Entra documentation. No runbooks or direct references on this specific Entra ID Conditional Access policy for personal non-Enrollable devices are available in the given retrieved context.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00043", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"There is no provided runbook or relevant steps in the retrieved context that directly address the Entra ID Conditional Access policy blocking external contractors on the new EU GDPR laptop policy with personal laptops that cannot be enrolled in Intune. This scenario is specific to Entra ID policies and requires a policy runbook or Okta runbook which is not detailed within our context. We need more information on Entra ID policies and runbooks for such policies to provide a specific resolution.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00043", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"There are no runbooks or solutions available from the provided KBs for Entra ID Conditional Access policies specifically addressing the issue with blocking external contractors on a new EU GDPR laptop policy. Use Okta Admin Console to create a custom policy and set it up to allow Okta settings on the device enrollment (if supported) and ensure there’s no step-by-step policy bypass for personal devices, which would be explicitly stated in Okta Admin Console settings under Conditional Access policies. Escalation to Okta support is advised for specific policy configuration.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00029", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the IoT VLAN 60 DHCP pool exhaustion, reduce the lease time from 8 days to 1 day with `ip dhcp pool CORP_WIFI / lease 1`. For the switch uplink CRC error rate of 3.1%, adjust the interface configuration with `speed 1000 / duplex full` to ensure duplex compatibility and check for mismatched speed and duplex on both ends using `show interface <int> | include duplex`. No immediate steps provided for the high interface errors on the connected switch that do not match with any given context steps for CRC error investigations and remediations, so refer to the `KB-00002` for possible advice on OSPF neighbor adjacency failures, though it is not directly applicable. For the DHCP scope exhaustion, reduce the lease time from 8 days to 1 day using `ip dhcp pool CORP_WIFI / lease 1` and if needed, use `clear ip dhcp binding *` with caution in a maintenance window to clear the scope without prematurely releasing all leases. No specific steps for switch CRC errors in the retrieved context.\", \"cited_artifacts\": [\"KB-00002\", \"KB-00006\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00029", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the DHCP pool exhaustion on IoT VLAN 60, reduce the lease time from 8 days to 1 day with the command `ip dhcp pool CORP_WIFI / lease 1` to prevent too many devices from trying to get the same IP address (DHCP Scope Exhaustion — Emergency Recovery from KB-00006). For high interface errors on the access switch with a CRC rate of 3.1% and the current input output counters without specific thresholds listed, check the CRC error investigation without applying the exact steps from KB-00007 (as it is not relevant to interface CRC error rates above 1% which is the critical threshold mentioned). No direct steps are provided in the given context to rectify the high CRC error on the interface, hence not enough data for that specific issue.\", \"cited_artifacts\": [\"KB-00006\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00029", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the IoT VLAN 60 DHCP scope exhaustion, use the alternative: `clear ip dhcp binding <specific-ip>` to target stale leases and manage if over 95% of the pool is utilized with `show ip dhcp pool` to confirm. For high CRC error rate on the uplink, measure CRC error rate with `show interface <int> | include CRC|input|output` and check for mismatch with `show interface <int> | include duplex`. For the IoT VLAN, the DHCP problem does not have a direct fix from the provided context, but for the switch CRC issue, set the interface speed to full-duplex with `speed 1000 / duplex full` to remedy CRC. No direct fix is suggested in the provided context for the VLAN exhaustion, hence steps for CRC and duplex are the only applicable advice. Escalation steps are required for the DHCP issue without specific manual remediation steps.\", \"cited_artifacts\": [\"KB-00006\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00029", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the IoT VLAN 60 DHCP pool exhaustion, reduce the lease time to 1 day with `ip dhcp pool CORP_WIFI / lease 1` for permanent fix. For the switch CRC error rate at 3.1%, check the duplex mismatch between the interface and the connected end with `show interface <int> | include duplex` and ensure both sides are set to `speed 1000 / duplex full`. For the DHCP pool exhaustion on the IoT VLAN, use `show ip dhcp pool` to confirm utilization is >95% and use `clear ip dhcp binding *` to address the DHCP scope exhaustion. Escalation to network administrator or refer to KB-00006 for DHCP pool exhaustion mitigation steps and KB-00007 for CRC error resolution.\", \"cited_artifacts\": [\"KB-00006\", \"KB-00007\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00029", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the IoT VLAN 60 DHCP pool exhaustion, use KB-00006 for an immediate mitigation: `show ip dhcp pool` to confirm utilization. If it exceeds 95%, use `clear ip dhcp binding *` to reset the DHCP scope exhaustion and reduce the lease time from 8 days to 1 day with `ip dhcp pool CORP_WIFI / lease 1`. For interface CRC errors, use KB-00007 for an investigation: Note the CRC counts and wait for 5 minutes before checking again. If the delta CRCs over delta input packets exceed 1% rate, then use `show interface <int> | include CRC|input|output` to find the count and timestamp. Fix the duplex mismatch by setting both ends' speed and duplex: `speed 1000 / duplex full`. For the CRC error of the switch uplink, check if the interface is on the correct duplex setting with `show interface <int> | include duplex`. Reseat the SFP or check for cable length not exceeding 100m for Cat5e. For the high interface error rate on the switch uplink (3.1% CRC error), adjust the speed to full-duplex and fix the VLAN/native mismatch by ensuring both ends' speed and duplex match: `speed 1000 / duplex full` for the interface duplex setting. No specific steps from the retrieved context relate to the SNMP tunnel flapping or database connection pool exhaustion.\", \"cited_artifacts\": [\"KB-00006\", \"KB-00007\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00029", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the IoT VLAN 60 DHCP pool exhaustion, use KB-00006 for an immediate mitigation by running `show ip dhcp pool` to confirm utilization. If utilization exceeds 95%, use `clear ip dhcp binding *` to reduce pool usage. For the high CRC error rate on switch uplink, use KB-00007 for investigation: `show interface <int> | include CRC` to check rate and `speed 1000 / duplex full` to set speed and duplex to 'full' on both ends. No direct context for the switch error on CRC is addressed by KB-00007, so refer to general steps for error rate reduction and ensure physical layer check, reseat SFP or adjust cable length. No specific fix or escalation steps for switch CRC are provided in the context.\", \"cited_artifacts\": [\"KB-00006\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00029", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the IoT VLAN 60 DHCP pool exhaustion, the DHCP pool utilization should be checked with the command `show ip dhcp pool` to confirm if the utilization is >95% and proceed with `clear ip dhcp binding *` to force all clients to renew, ensuring < 5 min action. For the CRC error rate on the switch, check the interface CRC error with `show interface <int> | include CRC|input|output` to note the count and timestamp, and wait 5 min to recheck. If the error rate is over 1%, use the steps to remediate: Baseline counters, check for duplex mismatch with `show interface <int> | include duplex`, and fix duplex mismatch by setting `speed 1000 / duplex full` and for physical layer check, reseat SFP if needed or check for cable length and adjust speed and duplex according to the steps. No specific context was found for addressing high interface errors on the switch using only the provided retrieved context, but for the DHCP issue, the steps are to check the pool utilization and renew entries with `clear ip dhcp binding *` and ensure the utilization does not exceed 95% before manual intervention to manage DHCP scope exhaustion with `clear ip dhcp binding *`. Escalation to IT support or network operations center is recommended for switch error handling.\", \"cited_artifacts\": [\"KB-00006\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00029", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the IoT VLAN 60 DHCP pool exhaustion, use KB-00006’s steps for DHCP scope exhaustion: `show ip dhcp pool` to confirm utilization and if >95%, use `clear ip dhcp binding *` to force all clients to renew. For the switch CRC error rate, use KB-00007 for interface CRC error: `show interface <int> | include CRC|input|output` for baseline counters and if CRC rates are high >1%, apply Step 1-4 as per the instructions. No direct steps are available for switch CRC error rate below 1% from the given context. No escalate true.\", \"cited_artifacts\": [\"KB-00006\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00042", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"The Aruba ClearPass NAC blocking new Bosch wearable sensor device category could be due to policy or category misalignment in Aruba ClearPass. There's no specific runbook or policy adjustment runbook listed in the provided context directly related to device categories. No clear runbooks or solutions available in the provided context to resolve this. Further research or consultation with Aruba support is advised.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00042", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"There is no relevant information provided in the retrieved context that can help resolve the Aruba ClearPass NAC blocking new Bosch wearable sensor issue. No clear runbook or steps from the retrieved contexts address the NAC policy creation or device categorization policies that are causing the IoT device to be quarantined. Escalation to customer support or Aruba ClearPass helpdesk is required for this.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00042", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For Aruba ClearPass NAC blocking new Bosch wearable sensor devices, there are no runbooks or direct guidance available in the provided KBs for Aruba ClearPass NAC policy management for new device categories. No steps or runbooks are cited that address ClearPass NAC policy setup or device category additions. Thus, escalation to Aruba support or the Aruba ClearPass knowledge base is required. No direct solution from the given context.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00042", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"No direct runbook or solution is provided in the retrieved context for Aruba ClearPass NAC blocking new IoT device categories. Further resources or runbooks should be referred to for this issue.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.1, "step": 125}
{"ticket_id": "TRAIN-00042", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"There's no direct runbook or issue from the provided contexts that can directly resolve the Aruba ClearPass NAC blocking new IoT device category issue. It appears you may need to refer to an Aruba ClearPass NAC runbook or a specific Aruba policy for the device category if available; otherwise, seek an Aruba Support Portal or Checkpoint for a runbook or policy template for the new IoT device category. Escalation to Aruba Support or the Aruba ClearPass NAC documentation is recommended for precise steps.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00042", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the Aruba ClearPass NAC blocking new IoT device category issue with the Bosch wearable sensors, there is no direct runbook available from the provided context. Consider reviewing if the mentioned ClearPass NAC policies or device categories are misconfigured, looking for policy settings that might be preventing the device from being categorized. No specific runbook or steps are listed to resolve this in the retrieved context. Escalation to Aruba ClearPass support documentation may be required.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00042", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"No runbook is available in the retrieved context for configuring Aruba ClearPass NAC to recognize new IoT device categories. There are no direct runbooks or steps provided for the issue described with any of the retrieved contexts that can guide the process of adding a new device category in Aruba ClearPass NAC. No runbook is found in the context to address the blocking of a new Bosch wearable sensor by Aruba ClearPass NAC for IoT devices as well.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.5, "step": 125}
{"ticket_id": "TRAIN-00042", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"No suitable information provided to resolve Aruba ClearPass NAC blocking the new Bosch wearable sensor device category. A runbook or configuration steps for policy creation for the new device category on Aruba ClearPass NAC is required, not available in the retrieved context.\", \"cited_artifacts\": [], \"confidence\": 0.0, \"escalate\": true}}\n```", "parsed": true, "r_parsimony": 0.1, "step": 125}
{"ticket_id": "TRAIN-00023", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the BGP peer session down issue, you need to ensure there’s no ACL on both ends blocking TCP/179 between the router VRF and the peer address by running `ping vrf MGMT <peer-ip> source <local-ip>` and check for any ICMP errors. To match the peer’s hold-timer, use `neighbor <ip> timers <keepalive> <hold>` and check for configuration AS numbers and peer configurations using `neighbor <ip> remote-as` and ensuring it matches the peer's local AS. Also, ensure there is no MD5 password mismatch causing hold time errors by checking for `BGP notification: hold time expired` in debug messages. Use `clear ip bgp <peer-ip>` to reset and clear any ACL that may block TCP/179 and run `debug ip bgp <peer-ip> events` for Cisco IOS to ensure NOTIFICATION messages about ceases/hold-timer are not causing issues. No additional steps from other tickets provided that could guide this scenario.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00023", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the BGP peer session drop every 2 hours issue, correct the hold-timer mismatch by using the `neighbor <ip> timers <keepalive> <hold>` command on the router and ensure there are no ACLs blocking TCP/179 between the peers. Check that the AS numbers for both peers match (local AS for the peer should match the peer’s remote AS). Use `show bgp neighbors <peer-ip>` to check the BGP state and look for 'Idle (Admin)' state, with 'Hold' interval and 'Keepalive' interval matching the local settings. Also, ensure there's no hold-timer mismatch with `neighbor <ip> timers keepalive <hold>`. Use `show ip ospf neighbors detail` to check for 'BGP state = Active' and 'Idle (Admin)' state on peer interfaces.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00023", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"To resolve the BGP peer session flapping issue for AS65002, ensure there are no ACLs blocking the peer communication on the router’s VRF by running `ping vrf MGMT <peer-ip> source <local-ip>` to check for TCP connectivity. Look at the BGP state by using `show bgp neighbors <peer-ip>` and ensure 'Idle (Admin)' is the state and 'Hold time' and 'Keepalive interval' are appropriate for no hold-timer expiry. Check for configuration mismatch in `neighbor <ip> remote-as <AS>` setting to match the peer’s local AS. Ensure there's no MD5 password mismatch with `neighbor <ip> timers <keepalive> <hold>` setting to prevent 'BGP notification: hold time expired' messages, and correct for hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>`. For instance, clear any ACL blocking `neighbor <ip> timers <keepalive> <hold>` if applicable and clear IP BGP events with `clear ip bgp <peer-ip>`. No specific steps for AS mismatch or ACL block are indicated in the context; otherwise consult step 3 and 4 of KB-00001 for configuration matching. No resolution steps provided for hold-timer mismatch and mismatch are specific in context and thus unclear. No step is provided for ACL block matching specific steps in KB-00001 as it’s less detail specific on firewall changes. No detailed steps for configuration mismatch fixing or event logs clear are suggested. Please refer to KB-00001 for hold-timer mismatch and configuration AS and peer mismatch clear but not specific for firewall changes context.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00023", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the BGP peer session dropping every 2 hours, the most appropriate resolution is to correct the hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` to ensure that the hold timer matches the peer's local AS hold timer settings. On Cisco IOS, clear the ACL blocking TCP/179 with `clear ip bgp neighbors neighbor_ip timers keepalive hold`. Also ensure the configuration mismatch issue by checking AS numbers and MD5 passwords match between peers. Use `show ip ospf neighbors detail` or `show ip ospf neighbors detail` to check BGP state and the `show ip ospf neighbor detail` to view hold timer mismatch and configuration discrepancy. No need for escalate due to the provided context.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00023", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the BGP peer session flapping to AS65002, which is happening every 2 hours, ensure the router VRF: `ping vrf MGMT <peer-ip> source <local-ip>` does not fail and check the hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` or clear ACL blocking TCP/179 from both ends of the peer address. Confirm the AS number and peer configuration by running `neighbor <ip> remote-as <AS>` to match the peer's local AS number and ensure the MD5 password mismatch by ensuring `neighbor <ip> timers <keepalive> <hold>` is correct and there is no ACL blocking TCP/179 from both ends. Escalation to network expert or tech support manual is suggested if no resolution is found in the provided context.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00023", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the BGP peer session flapping every 2 hours with hold-timer mismatch, you need to clear the ACL blocking TCP/179 from the router VRF using `clear ip bgp neighbor <peer-ip> timers <keepalive> <hold>` or `clear ip bgp <peer-ip> events` to address the hold-timer mismatch. Ensure that the peer AS and the local AS match (confirm with `neighbor <ip> remote-as <AS>`), and avoid MD5 password mismatches by ensuring configuration consistency. No need for other steps as the mentioned steps from KB-00001 provide the required resolution, but correct the hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` or clear the ACL blocking TCP/179. Escalation to a more specific or detailed KB is not required for this issue based on the provided info.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00023", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"To resolve the BGP peer session down issue for the peer AS65002 dropping every 2 hours, correct hold-timer mismatch with the `neighbor <ip> timers <keepalive> <hold>` command in Cisco IOS and clear the ACL blocking TCP/179 from the firewall. Use `show ip ospf neighbors detail` to check the peer state and compare it with the hold-timer (`hold` and `keepalive` interval). Ensure that `neighbor <ip> timers <keepalive> <hold>` in the configuration matches the peer's hold and keepalive values. Avoid hold-timer mismatch with the `neighbor <ip> timers <keepalive> <hold>` configuration if the peers have different hold timers. Make sure there is no ACL from the firewall blocking TCP/179 by running `ping vrf MGMT <peer-ip> source <local-ip>` to ensure reachability from the router VRF. No specific reference from the provided context for the firewall ACL change impact on BGP peer state or troubleshooting such an issue, hence escalate for further inputs.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00023", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the BGP peer session dropping every 2 hours to AS65002, correct the hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` to ensure the hold-timer intervals on both ends are set the same, or adjust the `neighbor <ip> timers <keepalive> <hold>` to match the configuration on the peer (AS65002). Ensure that there are no ACLs blocking TCP/179 between the router VRF and the peer address with `ping vrf MGMT <peer-ip> source <local-ip>`. Check for configuration mismatch by ensuring `neighbor <ip> remote-as <AS>` matches the peer's local AS (as found in `show ip ospf neighbors detail` or `show ip ospf neighbors detail brief` if on OSPF). To debug, look for `BGP state = Active` and check `hold time` in `show ip ospf neighbors detail`. No direct mention of Phase 1/Phase 2 mismatches from the provided context. Escalation to KB-00001 is the most relevant from the retrieved context for BGP peer configuration. If further issues arise, consider checking the hold-timer interval and ensure both peers are on the same hold-timer interval and there are no conflicting ACLs blocking TCP/179 between them.\", \"cited_artifacts\": [\"KB-00001\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00021", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the OSPF adjacency stuck in EXSTART state, ensure the MTU between the interfaces of both routers matches. Use the command `show ip ospf neighbor` to check the state and use `show ip ospf neighbor detail` to check the MTU setting between the interfaces. For the BGP route issue where the BGP peer session is dropping with 'BGP state = Active' or 'Idle (Admin)' when `show ip ospf neighbor detail` shows `mtu-ignore` can be used to align the MTU settings. For BGP peer session down, ensure there’s no hold-timer mismatch by using `neighbor <ip> timers <keepalive> <hold>` to match the hold-timer values. No other specific steps are provided for resolving the area mismatch between areas (non-stub and stub) or the area type for OSPF. No corresponding resolution steps are available for the BGP configuration mismatch. No steps are provided for authentication issues in OSPF adjacency or configuration mismatch for BGP peers. Escalation to support staff or official KB for more specific guidance is required for these areas: resolve step for configuration mismatch in BGP peers is available from Step 3 in KB-00001 and tuning MTU settings for OSPF adjacency is from Step 2 in KB-00002. No direct solutions are provided for these issues in the provided knowledge base contexts.\", \"cited_artifacts\": [\"KB-00002\", \"KB-00001\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00021", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the OSPF adjacency failing at EXSTART state, align the MTU between the two routers by ensuring the physical MTU matches the MTU on the neighbor interface and adding the command `ip ospf mtu-ignore` on both interfaces if necessary. To resolve the BGP peer session down issue, ensure that the routers have the same hold timer intervals by executing `neighbor <ip> timers <keepalive> <hold>`. For the MTU mismatch issue, adjust the MTU on both interfaces to match the neighbor interface MTU using `ip ospf mtu-ignore`. For the BGP hold timer mismatch, the configuration should ensure that `neighbor <ip> timers <keepalive> <hold>` is set correctly, and for configuration mismatch, ensure `neighbor <ip> remote-as` on both sides is set to the same AS numbers. No additional steps are required for API Gateway timeout or corporate DNS resolution issues as these are not relevant to the described tickets. Escalation to Cisco or network administrators for these may be needed based on specific error logs from the router.\", \"cited_artifacts\": [\"KB-00002\", \"KB-00001\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00021", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the OSPF adjacency stuck in EXSTART, ensure that the MTU between the peer routers match and that there is no MTU mismatch by checking `show ip ospf neighbor detail` and ensuring that the `show ip ospf mtu` MTU equals the MTU of the peer's interface (`show ip ospf interface <interface>`). For the BGP peer session down issue, ensure that there is no hold-timer mismatch by setting the hold timers with `neighbor <peer-ip> timers hold <hold-time>`. Correct area mismatch for area configuration by ensuring both routers agree on the `area <id> st` in `show ip ospf`. No specific steps are listed for the BGP hold-timer mismatch, so we cannot determine it from the given data. For both, ensure there are no MD5 key mismatch by using `debug ip ospf adj` for MTU issue and use `neighbor <peer-ip> timers hold <hold-time>` for hold-timer. Escalation to experts is recommended for the BGP peer session hold-timer mismatch.\", \"cited_artifacts\": [\"KB-00002\", \"KB-00001\"], \"confidence\": 0.4, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00021", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the OSPF adjacency stuck in EXSTART state, ensure the MTU between interfaces of the two routers are the same by running `show ip ospf neighbor detail` and check for `MTU mismatch`, and adjust it by using `ip ospf mtu-ignore` on both interfaces if MTU differs. For the BGP peer session down issue, ensure there is no hold-timer mismatch by checking `show ip ospf neighbor detail` for hold-timer intervals and clear `neighbor <peer-ip> timers <keepalive> <hold>` if `show ip ospf neighbor detail` shows 'Idle (Admin)' or 'BGP state = Active' with 'Hold time' mismatch. No specific KB references directly correlate to these troubleshooting steps for the other issues listed, but they are not part of the provided retrieved context for the ticket. \", \"cited_artifacts\": [\"KB-00002\", \"KB-00001\"], \"confidence\": 0.4, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00021", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the OSPF adjacency issue in EXSTART state, use the command `show ip ospf neighbor` to check if it is stuck in INIT state by verifying if the remote router is receiving hello packets and if the hello/dead intervals match the subnet masks. For the BGP route missing issue, ensure MTU between the routers aligns by not using `ip ospf mtu-ignore` and ensuring that both routers have the same area flags with `show ip ospf` command for `area <id> st`. For BGP peer session down issue, ensure no blocking ACLs are present on both peers for TCP/179 by running `ping vrf MGMT <peer-ip> source <local-ip>`. Correct hold-timer mismatch in BGP peer session down by setting `neighbor <ip> timers <keepalive> <hold>` and checking for `BGP state = Active` vs 'Idle (Admin)'. No direct solutions from the retrieved context for the BGP peer session down in 'Idle (Admin)' state or VPN tunnel flapping problems are provided, so escalate to expert advice or additional reference material on these issues.\", \"cited_artifacts\": [\"KB-00002\", \"KB-00001\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00021", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the OSPF adjacency stuck in EXSTART state, ensure that the MTU between the interfaces of both routers matches (use `show ip ospf neighbor detail` to check MTU mismatch and `ip ospf mtu-ignore` on both interfaces if MTU differs and `area <id> st to ensure non-stub/nssa areas agree on area flags). For BGP peer sessions not appearing with hold-timer mismatch, adjust the hold timers with `neighbor <ip> timers <keepalive> <hold>` and check for configuration mismatches by ensuring `neighbor <ip> remote-as <AS>` matches the peer’s local AS and there’s no MD5 key mismatch with `debug ip ospf adj` for MD5 authentication. No direct resolution can be fetched from the provided information for API Gateway timeout, DNS resolution, or VPN tunnel issues and hence are not applicable here.\", \"cited_artifacts\": [\"KB-00002\", \"KB-00001\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00021", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the EXSTART state issue in OSPF adjacencies, set `ip ospf mtu-ignore` on both interfaces to ensure the MTU matches and use `show ip ospf neighbor detail` to check for area flags and area-type mismatch by ensuring `show ip ospf` outputs that both routers agree on the stub/nssa flags with `area <id> st`. For the BGP peer session down, correct hold-timer mismatch with `neighbor <ip> timers keepalive <keepalive> hold <hold>` or use `clear ip ospf adjacency`. Escalation to expert or KB resources is advised if conditions are not met. No direct steps from provided context for authentication mismatch or configuration mismatch resolutions. Use KB-00002 for MTU check, and KB-00001 for hold-timer check. No direct reference for AS and peer config mismatch and BGP peer session down beyond hold-timer mismatch above. No escalation is advised for AS and peer config mismatch but detailed steps for MTU and hold-timer mismatches are provided. No direct resources for AS and peer config mismatch are provided.\", \"cited_artifacts\": [\"KB-00002\", \"KB-00001\"], \"confidence\": 0.4, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00021", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the OSPF adjacency being stuck in EXSTART state, use `show ip ospf neighbor` to check if the remote router is not receiving hellos or not including your router-id in its hello, and ensure the MTU between the interfaces of the two routers match by using `show ip ospf neighbor detail` to check for MTU mismatch by physical MTU or add `ip ospf mtu-ignore` on both interfaces and align the MTU. For the BGP route missing due to routing issue, ensure that the peer sessions are not dropping due to TCP connectivity loss and BGP hold-timer mismatch by checking `show ip ospf neighbor detail` for MTU mismatch and `show ip ospf neighbor detail` for BGP state with `show ip ospf neighbor detail` for the MTU value comparison between both interfaces and use `show ip ospf adjacency` to check for MTU mismatch, and for `show ip ospf neighbor detail` for MTU mismatch and `show ip ospf neighbor detail` for BGP state to ensure that the peer sessions are not dropping due to mismatch in hold-timers and configuration using `neighbor <ip> timers <keepalive> <hold>` to correct the hold-timer mismatch and `clear ip ospf neighbors` for MTU mismatch, and for configuration mismatch to validate `neighbor <ip> remote-as <AS>` and ensure that AS numbers match and for AS number mismatches, ensure both routers agree on stub/nssa flags using `show ip ospf` and `neighbor <ip> timers <keepalive> <hold>` to correct the hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>`, and escalate to the network ops for additional help if needed. Escalation to network ops or the specific team for additional help is needed for thorough investigation.\", \"cited_artifacts\": [\"KB-00002\", \"KB-00001\"], \"confidence\": 0.4, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.4, "step": 125}
{"ticket_id": "TRAIN-00037", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the branch office's issues, resolve the BGP peer session down by ensuring the correct hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` or clear ACL blocking TCP 179 (KB-00001). For the MTU state issue in the Ospf adjacencies, ensure the MTU between the routers matches, and `ip ospf mtu-ignore` should be used if there's a discrepancy (if found, KB-00002). For the DNS resolution failure, ensure the corporate DNS server addresses and forwarders are set correctly with `nslookup <hostname> <dns-server-ip>` and check if the forwarders are working (KB-00003). For the IKE_SA_INIT OK but CHILD_SA failing, verify that the Phase 1 and Phase 2 parameters are consistent (encryption, DH group, PRF, NAT-T) with the stepwise debugs on the Cisco (KB-00005). Escalation to network engineers or tech support forums on network and routing issues is recommended if no clear clue found. No clear instruction for fixing the application to use correct DNS forwarders in KB-00003 resolves the DNS part of the issue.\", \"cited_artifacts\": [\"KB-00001\", \"KB-00002\", \"KB-00003\", \"KB-00005\"], \"confidence\": 0.4, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00037", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the branch office's issues, resolve the following steps: For the vpn tunnel flapping (Phase 1 algorithm mismatch and NAT-T configuration): Use the command `debug crypto ikev2` to capture the NOTIFY payload and look for `NO_PROPOSAL_CHOSEN` which means an algorithm mismatch. Ensure the encryption (AES-256), PRF (SHA-256), DH group (14 or 19), and lifetime (86400s) settings on both ends are the same. For the BGP peer session down (hold-timer mismatch), ensure `neighbor <ip> timers <keepalive> <hold>` or use `clear ip bgp neighbor <ip>` to correct the hold-timer mismatch with the hold-timer mismatch fix from KB-00001. For the BGP peer AS number, ensure the local AS and peer AS are the same with `neighbor <ip> remote-as` from KB-00001. For the BGP peer config (MD5 key mismatch), use `debug ip ospf adj` to check for 'Invalid authentication' messages from KB-00002. For DNS resolution failure, use `nslookup <hostname> <dns-server-ip>` on the corp servers to check for the correct internal DNS forwarders and ensure the record is not split-DNS routing to external resolvers from KB-00003. No reference to OSPF MTU check and SAML configuration is available in the retrieved context, so consider escalating to tech support for these issues. No progress made from KB-00010 related to SAML issues.\", \"cited_artifacts\": [\"KB-00001\", \"KB-00002\", \"KB-00003\", \"KB-00005\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00037", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the branch office connection issues, we need to address the networking aspects first: for the IKE_SA_INIT CHILD_SA failure in the VPN tunnel, use `debug crypto ikev2` on Cisco to check for NOTIFY payload NO_PROPOSAL_CHOSEN or TS_UNACCEPTABLE messages. For the BGP peer session down, use `ping vrf MGMT <peer-ip> source <local-ip> source <local-ip>` from the router VRF to check for MTU mismatch by aligning physical MTU to the full MTU or using `ip ospf mtu-ignore`. The BGP peer session issue: for `show bgp neighbors <peer-ip>`, look for the 'Idle (Admin)' state if the hold-timer mismatch and 'BGP state = Active' for TCP reachability issues by clearing ACL blocking TCP 179. For the DNS resolution, the `nslookup` for `corp.example.com` to check if the forwarder chain is correct: `dig @10.10.1.53 google.com +time=2` and ensure internal names do not use split-DNS routing to external resolvers by checking the client DNS server assignment. No specific steps are provided for the BGP routing issue or DNS resolution from retrieved KBs, and thus should be escalated to a professional for more detailed troubleshooting. For the ICMP ping from `show ip ospf neighbor` and ensure area mismatch with `area <id> st` are not causing stuck states with `show ip ospf` by debug ip ospf adj and look for 'Invalid authentication' messages. No common fixes are mentioned for 'MTU and MTU ignore' for Cisco’s area mismatch and clear client IP DNS to `nslookup` and `dig` and `area <id> st` for the area mismatch from Cisco in the relevant context. Escalation to a professional is suggested for the overall BGP and DNS configuration mismatch fix.\", \"cited_artifacts\": [\"KB-00002\", \"KB-00001\", \"KB-00003\", \"KB-00005\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 0.4, "step": 125}
{"ticket_id": "TRAIN-00037", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the VPN tunnel issue, ensure `show ip ospf neighbor` reveals an INIT state and that the hello/dead intervals match the physical MTU on both interfaces without using `ip ospf mtu-ignore` unless the physical MTU differs from the interface MTU. For BGP routes not appearing in the core routing table, check `show ip ospf` to ensure the area flags match and use `debug ip ospf adj` to verify MD5 key mismatch with `invalid authentication` messages for MTU and area mismatch. For the BGP peer session down issue, use `ping vrf MGMT <peer-ip> source <local-ip>` to check TCP reachability for a peer in the VRF and ensure `show bgp neighbors <peer-ip>` shows 'Idle (Admin)' with correct hold-timer mismatch using `neighbor <ip> timers <keepalive> <hold>`. For the DNS resolution issue, ensure `nslookup <hostname> <dns-server-ip>` runs successfully but redirects to the internal corp DNS servers and check `dig @10.10.1.53 google.com +time=2` is not timed out and forwarders to the internal corp zones are not blocked or routing to external resolvers. For SAML configuration, there is no reference; it’s outside the provided context. Escalation to a specialist or a document on SAML issues is advised. No corresponding documentation found for the Cisco IPSec parameter mismatch in the provided context, or the SAML SSO errors or the Phase 1/Phase 2 parameters directly from provided text.\", \"cited_artifacts\": [\"KB-00002\", \"KB-00001\", \"KB-00003\", \"KB-00005\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00037", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the branch office issues, resolve the BGP peer session down by ensuring that the peer connectivity is allowed via `ping vrf MGMT <peer-ip> source <local-ip>` without ACL blocking TCP/179 (`Step 1 — Verify TCP reachability in KB-00001`), and for the hold-timer mismatch, use `neighbor <ip> timers <keepalive> <hold>` and clear ACL blocking TCP 179 (`Step 4 — Most common fix in KB-00001`). For the VPN tunnel flapping, ensure both ends use identical IKE proposal: encryption (AES-256), PRF (SHA-256), DH group (14 or 19), and a 86400s lifetime, and NAT-T is enabled (`Step 1 — Step 3 — Step 4 in KB-00005`). For the BGP routes from the branch not appearing in the core routing table, ensure there is no area type mismatch with `show ip ospf` area flags and MTU alignment between peers (`Step 1 — Step 2 — Step 3 — Step 4 in KB-00002`). For the DNS resolution failures, check if the forwarders are working by `dig @10.10.1.53 google.com +time=2` and flush the DNS cache by `ipconfig /flushdns` on Windows or `sy` (Step 1 — Step 2 — Step 3 — Step 4 in KB-00003). No specific KB references for the static DNS resolution on the client; assuming the client system is configured correctly unless specified otherwise in the KBs.\", \"cited_artifacts\": [\"KB-00001\", \"KB-00002\", \"KB-00003\", \"KB-00005\"], \"confidence\": 0.2, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00037", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the branch office connectivity issues, the steps to resolve are as follows: For the VPN tunnel issues, use `debug crypto ikev2` on Cisco or check the logs for `NO_PROPOSAL_CHOSEN` or `TS_UNACCEPTABLE` to ensure that both ends use identical IKE proposal parameters and the algorithm (encryption, PRF, DH group, and lifetime) match for Phase 1 (IKE). For the BGP route not appearing in the core routing table, ensure `neighbor <ip> timers <keepalive> <hold>` is used to fix the hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>`, or clear ACL blocking TCP/179 with `ping vrf MGMT <peer-ip> source <local-ip>` if ping fails with `ping vrf MGMT <peer-ip> source <local-ip>` from the router VRF. For the DNS resolution issue in the internal network, use `nslookup <hostname> <dns-server-ip>` to ensure the correct DNS server and for external queries to ensure forwarders are accessible with `dig @10.10.1.53 google.com +time=2`. No specific KB reference is provided for Area-type mismatch and SAML configuration issues, hence these are not included in the resolution steps. Escalation to support manual intervention or additional resources is required for these aspects.\", \"cited_artifacts\": [\"KB-00001\", \"KB-00002\", \"KB-00003\", \"KB-00005\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00037", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the IKE_SA_INIT failure, ensure there are no mismatched algorithms on both ends of the Phase 1: verify `show crypto ikev2 sa` and ensure the encryption (AES-256) and DH group (14 or 19) are consistent on both the Cisco gateway and the peer end. For area-type mismatch in routing issue, align physical MTU with the neighbor router MTU or add `ip ospf mtu-ignore` on both interfaces. For BGP peer session down, ensure that the hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` and clear ACL blocking TCP/179 are resolved, correct AS and peer configuration with `neighbor <ip> remote-as <AS>` in the configuration matches peer's local AS. For DNS resolution failure, ensure the forwarder chain is not blocked by checking `dig @10.10.1.53 google.com +time=2` and ensure the internal zones are authoritative on 10.10.1.53 without split-DNS routing by the external resolvers. No specific advice from retrieved context for the BGP peer session down or the corporate DNS resolution failures from the provided KBs are comprehensive enough. Escalation to the relevant KBs or network administrator is suggested for comprehensive guidance.\", \"cited_artifacts\": [\"KB-00005\", \"KB-00002\", \"KB-00001\", \"KB-00003\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00037", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the VPN tunnel, ensure the Phase 1 parameters match by verifying the encryption (AES-256), PRF (SHA-256), DH group (14 or 19), and lifetime (86400s) on both ends and ensuring NAT-T (UDP 4500) is enabled on both sides. For BGP redistribution, the hold timer mismatch can be fixed with `neighbor <ip> timers <keepalive> <hold>` or clear ACL blocking TCP/179, but need to ensure the AS numbers match on both routers for the configuration mismatch and correct the AS and peer config with `neighbor <ip> remote-as <AS>`. For BGP peer session, ensure there’s no hold-timer mismatch between both peers with `neighbor <ip> timers <keepalive> <hold>` or clear the ACL on both ends to allow TCP/179. For the DNS issue, use the forwarder chain to check if the application is using the correct internal DNS server with `dig @10.10.1.53 google.com +time=2` and ensure `corp.example.com` and `svc.example.com` are authoritative on 10.10.1.53. If there is a forwarder block or record missing issue, use `nslookup <hostname> <dns-server-ip>` and ensure the internal resolution to external names is correctly delegated. No issues were found directly in the given context for MTU mismatch or clock skew in the SAML 2.0 config, so these need not be addressed. Escalation to an expert or another relevant context is not mentioned for the provided issues.\", \"cited_artifacts\": [\"KB-00002\", \"KB-00001\", \"KB-00003\", \"KB-00005\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00036", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"To rotate the credentials for the svc-reporting-api service account and audit all services using this account, follow the API token rotation and revocation steps from KB-00013. Generate a NEW token while the OLD token is still valid with steps 1-3: POST /api/v1/tokens to create a new token and DELETE /api/v1/tokens/{id} to revoke the OLD token. Ensure no downtime with the zero-downtime pattern and update all consumers of the token one by one (not via rolling deployment to avoid data loss or exposure). For account rotation, refer to the CyberArk vault procedure from KB-00012: before rotating the password, check for service dependencies with `Get-ADUser <svc-account> -Properties ServicePrincipalNames,Description` and identify dependent services with `Get-ADUser <svc-account> -Properties LockedOut,BadLogonCount,LastBadPasswordAttempt` to ensure password changes do not break dependent services. For MFA bypasses, refer to the Okta and Google Workspace procedures from KB-00011 for user lockouts: Okta reset requires Okta Admin Console access and Okta Admin People feature to reset MFA, and Google Workspace uses `gam update user <email> is2svEnrolled false` for bypasses. No details on Azure AD MFA reset are provided in the given context. No specific sources or steps are mentioned for MFA bypasses in Azure AD.\", \"cited_artifacts\": [\"KB-00012\", \"KB-00013\", \"KB-00011\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00036", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"To rotate the credentials for the svc-reporting-api service account and audit all usages, follow the steps for API token rotation and revocation in KB-00013: Generate a new token while the old token is still valid, update all consumers of the token one by one or via rolling deployment, and check the access logs. Rotate the AD password with the CyberArk procedure in KB-00012: Update the new password in CyberArk / HashiCorp Vault before changing in AD, and ensure there are no dependencies checked by using `Get-ADUser <svc-account> -Properties ServicePrincipalNames,Description` to check for dependent services. For credentials rotation and revocation of PATs and Jenkins API tokens, use the methods described in KB-00013: Generate new token while old one is valid, update all consumers, verify token usage and then revoke the old token. No direct steps are provided for MFA bypass check and account unlock procedures, but they are detailed in KB-00011 and can be used for Okta and Azure AD reset as suggested. Escalation to support experts for further instructions or additional context is advised. For service usage audit, no direct method is provided and would require monitoring service logs or using application dashboards. No specific ticket solution can be provided with the available information.\", \"cited_artifacts\": [\"KB-00012\", \"KB-00013\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00036", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For rotating the svc-reporting-api service account credentials, rotate the AD password following KB-00012 steps: update the new password in CyberArk / HashiCorp Vault first with `Update-ADAccountPassword` command in PowerShell and ensure the new password is up to 90 days. Use KB-00013 for API token rotation by generating a new token and ensure it’s rolled out by updating all consumers and ensuring the new token is being used by consumers. For API token revocation, use `vault kv put secret/svc/<service>/api-token value=<token>` and for immediate revocation, use `DELETE /api/v1/tokens/{id}`. No specific steps are given for bypassing MFA without a procedure but Okta and Entra MFA resets can be done with Okta Admin Console for Okta and Azure Portal for Entra as per KB-0011 and steps outlined. No clear steps given for enforcing MFA bypass checks without escalation.\", \"cited_artifacts\": [\"KB-00012\", \"KB-00013\", \"KB-0011\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00036", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the svc-reporting-api account breach, follow the API token rotation and revocation guidelines from KB-00013 for zero-downtime token rotation (step 1 for generating NEW token, step 2 for updating consumers to new token by one by one or rolling deployment, step 3 for ensuring both old and new tokens are valid by checking access logs, and step 4 for revoking the OLD token). For rotating the AD password of the svc-account, follow the CyberArk vault and AD rotation procedure from KB-00012 (step 1 for impact assessment, step 2 for updating in the CyberArk / HashiCorp Vault, step 3 for rotating in AD, step 4 for updating dependent services). For MFA bypass check, there is no direct guidance in the provided context; thus, we can't conclude the bypass check from the retrieved information. For the token IP, refer to no specified context in the context provided here, therefore no steps are provided for this. Escalation to expert is advised for these variables.\", \"cited_artifacts\": [\"KB-00013\", \"KB-00012\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00036", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the service account breach, rotate the password of the svc-account using CyberArk Vault before updating in AD with the following steps: Step 1: Update the new password in CyberArk / HashiCorp Vault and ensure dependencies are checked by running `Get-ADUser <svc-account> -Properties ServicePrincipalNames,Description` and `grep -r '<service-account-name>' /etc/`. Step 2: Rotate in AD with `Set-ADAccountPassword -Identity <svc-account> -NewPassword (ConvertTo-SecureString '<new-password>' -AsPlainText -Force) -Reset`. For revoking the API token, use the zero-downtime rotation pattern with `Generate NEW token, update all consumers, verify and revoke the token, and bind tokens securely to the Vault: `vault kv put secret/svc/<service>/api-token value=<token>`. Ensure that Jenkins API tokens are managed with `User > Configure > API Token > Add new token` for each and remove old token without active sessions via `Remove token user account`. No specific steps for MFA reset are provided in the context, hence default to general admin reset methods: for Okta, use Okta Admin Console > Directory > People > Search user and follow the Okta Admin reset procedure provided. For Azure AD, use PowerShell `Set-MgUserAuthenticationRequirement -UserId <objectId> -PerUserMfaState Disabled` and reset requires using Azure Portal and PowerShell as per the steps provided. No direct steps are mentioned for checking SAML configuration errors, no specific context for that.\", \"cited_artifacts\": [\"KB-00012\", \"KB-00013\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00036", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For the service account breach, update the new password in CyberArk / HashiCorp Vault before changing in AD to avoid breakage of dependent services (KB-00012 Step 2). For API token rotation and revocation, generate a NEW token and update all consumers one by one or via rolling deployment. Ensure the token is revoked by POST /api/v1/tokens/{id} to revoke (KB-00013 Step 1-4). For rotating the AD password, ensure it is done before 90 days (KB-00012 Step 1-4). No information on MFA bypass check from the provided context. For reassigning or resetting MFA bypass without user self-service, no clear steps are listed in the context provided, hence an external or manual method may be required.\", \"cited_artifacts\": [\"KB-00012\", \"KB-00013\"], \"confidence\": 0.3, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00036", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For svc-reporting-api, for rotation of credentials: For API token rotation and revocation, use the zero-downtime rotation pattern provided in KB-00013: Generate a NEW token while the OLD token is still valid, update all consumers of the token one by one or via rolling deployment, verify all consumers are using the new token by checking access logs, and revoke the OLD token using the POST /api/v1/tokens to create, DELETE /api/v1/tokens/{id} to revoke method and store tokens in Vault: vault kv put secret/svc/<service>/api-token value=<token>. For password rotation, follow the CyberArk / HashiCorp Vault procedure from KB-00012: Get the list of dependent services with `Get-ADUser <svc-account> -Properties ServicePrincipalNames,Description` and update the new password in CyberArk / HashiCorp Vault with `vault kv put secret/svc/<service>/new-password` and the Set-ADAccountPassword procedure for rotating the AD password: `Set-ADAccountPassword -Identity <svc-account> -NewPassword (ConvertTo-SecureString '<new-password>' -AsPlainText -Force) -Reset` to rotate the password. For account unlock and MFA reset, use Okta Admin Console for Okta MFA reset by clicking on the user and more actions to reset multifactor (follow steps 1-3 from KB-00011). No specific steps are provided for MFA reset in Azure AD and Google Workspace configurations from the given context. Escalation to respective admin consoles is necessary for those procedures, hence not a clear instruction here.\", \"cited_artifacts\": [\"KB-00012\", \"KB-00013\"], \"confidence\": 0.5, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
{"ticket_id": "TRAIN-00036", "completion": "```json\n{\"tool_name\": \"submit_resolution\", \"arguments\": {\"resolution\": \"For rotating the AD password for the svc-reporting-api service account, use the following CyberArk procedure: Step 1 — Before rotating, use `Get-ADUser <svc-account> -Properties ServicePrincipalNames,Description` and search `grep -r '<service-account-name>' /etc/` to check for dependent services and search for config files for service-dependent information. Update the new password in CyberArk Vault before AD change with `Update-ADAccountPassword -Identity <svc-account> -NewPassword (ConvertTo-SecureString '<new-password>' -AsPlainText -Force) -Reset` for the AD password. For token revocation and rotation, use the zero-downtime rotation pattern: Generate a NEW token, update all consumers with `POST /api/v1/tokens` to create and `DELETE /api/v1/tokens/{id}` to revoke, and store in Vault with `vault kv put secret/svc/<service>/api-token value=<token>`. For API tokens, set an expiry with 90 days and use CyberArk Vault for secure token storage and rotation. For MFA bypass issues, follow Okta admin actions in the Okta admin console for MFA reset and Azure AD user authentication for MFA reset. No information directly mentioned for emergency revocation or lockout status issues in the given contexts. For more detailed or complex analysis, refer to KB-00012 and KB-00013 for password and token procedures, respectively.\", \"cited_artifacts\": [\"KB-00012\", \"KB-00013\"], \"confidence\": 0.4, \"escalate\": false}}\n```", "parsed": true, "r_parsimony": 1.0, "step": 125}
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