Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For Sarah Williams’ Okta SCIM 2.0 provisioning setup, in Okta Admin: Applications > App > Provisioning tab, enable SCIM provisioning and select the target application. Generate a Bearer token in the target app and paste it in the Okta Provisioning tab (Step 2). Set the SCIM connector base URL to `https://<your-app>/scim/v2/`. Use attribute mapping: `userName` to match email, `givenName` to match first name, and `familyName` to match last name in Okta’s attribute mapping settings (Step 4). Ensure the bearer token is not expired and the SCIM connector is enabled in the target app config (404 on /scim/v2/Users status). Test the Okta connector with a GET /scim/v2/Users request to check if it is working. Escalation to Okta support or target app support might be required if issues persist.", "cited_artifacts": ["KB-00009"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For Okta SCIM 2.0 provisioning setup to fix the silent provisioning failure, you should follow these steps: In Okta Admin, go to Applications > <App> > Provisioning tab > Enable SCIM provisioning. Set the SCIM connector base URL to `https://<your-app>/scim/v2/` and select HTTP Header for authentication. Generate a Bearer token in the target app and paste it for the auth. Enable Push New Users, Push Profile Updates, and Push Groups in the provisioning settings. In the attribute mapping, map `userName` to the email, `givenName` to the first name, and `familyName` to the last name. Use the Okta Admin > Provisioning tab to test the connector, ensure it sends a GET /scim/v2/Users with status 200. Errors like 401 for expired/bad token and 404 on /scim/v2/Users are due to SCIM endpoint unavailability in the target app config. No need to escalate as the steps are provided in the retrieved KB-00009.", "cited_artifacts": ["KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "To resolve the issue with Sarah Williams not being able to log into Salesforce due to Okta SCIM 2.0 provisioning failures, ensure that Okta is set up for SCIM 2.0 integration with the Salesforce app. In Okta Admin, navigate to Applications > App > Provisioning tab and ensure that SCIM provisioning is enabled for the Salesforce app. Use the steps: Enable SCIM provisioning by selecting the app, using the provided SCIM connector base URL `https://<your-app>/scim/v2/`, and setting the HTTP Header auth. For attribute mapping, ensure `userName` maps to email, `givenName` to first name, and `familyName` to last name. In Okta Admin > Provisioning > Connector, test the connector by sending a GET /scim/v2/Users request which should return a 200 status. Make sure the Bearer token is correct and the SCIM endpoint is enabled in the target app. No further steps from other provided KBs are required for the Okta SCIM setup. Escalation to support or a Salesforce account admin is suggested if the issue persists.", "cited_artifacts": ["KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For new hire Sarah Williams’s Okta SCIM 2.0 provisioning issue for Salesforce login failure, enable SCIM provisioning in Okta Admin: Applications > App > Provisioning tab > Enable SCIM provisioning. For the connector base URL, use `https://<your-app>/scim/v2/` and select HTTP Header for the auth method, and generate a Bearer token for the target app. Ensure the SCIM connector attributes for email, givenName, and familyName are correctly mapped in Okta. Use the steps from the Okta SCIM 2.0 Provisioning Setup and Troubleshooting KB-00009 to configure and enable connector and attribute mapping to push New Users and Profile Updates to Salesforce without silent failures. No specific steps or attributions for AD authentication or SAML 2.0 SSO are provided.", "cited_artifacts": ["KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For Sarah Williams to be provisioned correctly in Salesforce via Okta SCIM 2.0, she must follow the setup steps for Okta SCIM 2.0 integration in Okta Admin as per KB-00009. Step 1: Enable SCIM provisioning in Okta Admin > Applications > Application > Provisioning tab > Enable SCIM provisioning. In Okta Admin, for Steps 2, use the SCIM connector base URL `https://<your-app>/scim/v2/` for the target app and set Auth to HTTP Header. Generate a Bearer token in the target app and copy it into the Okta connector. Enable Scim by going to Push New Users, Push Profile Updates, and Deactivate Users for Okta to sync with the app. For Step 4, make sure a Bearer token is generated from the target app and isn't expired, and that the connector is enabled in the config of the target app. This ensures Okta accounts are synced with the app correctly; refer to the Okta SCIM 2.0 Provisioning Setup and Troubleshooting guide for more details.", "cited_artifacts": ["KB-00009"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For Sarah Williams to log into Salesforce successfully, she should enable Okta SCIM 2.0 provisioning by going to the Okta Admin > Applications > Your Salesforce App > Provisioning tab and enabling SCIM provisioning. Set the SCIM connector base URL to `https://<your-app>/scim/v2/` and choose HTTP Header for the Auth method. Generate a Bearer token in your Salesforce app, paste it to the Okta Admin. Ensure attribute mapping aligns with the Salesforce app by setting `userName` to match the email and creating required attributes like `givenName` and `familyName`. Use the Okta Admin to enable integration by pushing new users, profile updates, and groups to Salesforce. There's no specific link to SAML configuration in the given context, so focus on Okta SCIM configurations. No need to escalate as all information is provided in the provided context.", "cited_artifacts": ["KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Okta SCIM 2.0 provisioning setup issue where the users aren't being provisioned correctly in Salesforce, follow the steps to set up Okta SCIM 2.0 provisioning with the Okta Admin: Applications > App > Provisioning tab, enabling SCIM provisioning and ensuring the Bearer token is set up correctly with the URL and HTTP header setup. Test the connector at Okta by sending a GET request to the SCIM endpoint `/scim/v2/` and ensuring it returns 200 status. For attribute mapping, use `userName` for email, `givenName` for the first name, and `familyName` for the last name under the attributes tab in Okta settings for Salesforce. Ensure that you generate a Bearer token in the target app and paste it in the corresponding field, and test the integration to ensure the new users, profile updates, groups, and deactivations are being pushed to Salesforce successfully. Escalation to Okta or Salesforce support is advised if the setup fails.", "cited_artifacts": ["KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For connection pool exhaustion in the inventory-service, use Step 1: Confirm pool exhaustion by checking Prometheus/Grafana metric `hikaricp_connections_active` and `hikaricp_connections_max` to see if they equal `hikaricp_connections_max`, indicating the pool is saturated. For Step 2: Find connection holders, use `kill -3 <pid>` (Linux) to get the thread dump and search for threads in `RUNNABLE` or `WAITING` state with JDBC/database stack frames to find long-running queries or unclosed ResultSets which causes this issue. There’s no specific direct mention for the timing out errors as described under API Gateway, so focus on the connection pool exhaustion and configuration issues in the given KB articles. No relevant steps under the Kubernetes Pod CrashLoopBackOff in the KB context, and it's distinct from the described inventory-service issues.", "cited_artifacts": ["KB-00016"], "confidence": 0.4, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For connection pool exhaustion in the application service, refer to the steps in KB-00016: Check Prometheus/Grafana metric `hikaricp_connections_active` to see if it equals `hikaricp_connections_max` and check `hikaricp_connections_pending`. If `hikaricp_connections_active` matches `hikaricp_connections_max`, the pool is saturated and can be checked with `kill -3 <pid>` to see threads in `RUNNABLE` or `WAITING` state with JDBC/database stack frames. Look for long-running queries or unclosed ResultSets as common causes. Ensure `hikaricp_connections_pending` is less than `hikaricp_connections_max` and monitor that `hikaricp_connections_active` is balanced without large numbers. Adjust `max` to `hikaricp_connections_max` in the `application.properties` for the app to set the correct pool size and add `max-wait=30000` in `application.yml` for the idle timeout to prevent premature timeouts. No step-by-step detailed resolution from the provided context for the API gateway timeout or Kubernetes Pod crashloopbackoff.", "cited_artifacts": ["KB-00016"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the connection pool exhaustion in the inventory-service, ensure that the hikaricp_connections_active is not equal to hikaricp_connections_max and check `hikaricp_connections_pending` to see if it is less than the configured `max`. Use `kubectl logs <pod> --previous` to view crash logs for root cause, and ensure `resources.limits.memory` is not too low by increasing memory limits or checking for memory leaks with `kubectl get secret <name>` and `kubectl get cm <name> -o yaml` to identify secret and config errors. Avoid CrashLoopBackOff by ensuring the environment variable for memory limit (`resources.limits.memory`) is appropriate and avoiding `OOMKilled` with adequate memory resources. Use Prometheus and Grafana to monitor metrics and handle timeouts with respect to API gateway issues.", "cited_artifacts": ["KB-00016"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the inventory-service connection pool exhaustion error, check `hikaricp_connections_active` and `hikaricp_connections_max` metrics in Prometheus/Grafana to ensure they are not both equal (saturated). Use `kill -3 <pid>` in Linux to check thread dump for threads in `RUNNABLE` or `WAITING` state with JDBC/database stack frames to identify long-running queries or unclosed ResultSets. In the logs of the service, ensure `hikaricp_connections_pending` is not high, which could indicate a connection pool overflow. There’s no clear step-by-step fix given for the described error. Escalation to support forums or further documentation is suggested for a comprehensive fix.", "cited_artifacts": ["KB-00016"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the connection pool exhaustion issue in the inventory-service with the error 'Connection is not available, request timed out after 30000ms', monitor Prometheus/Grafana metric `hikaricp_connections_active` and `hikaricp_connections_max` to check if `hikaricp_connections_active` equals `hikaricp_connections_max` to confirm pool saturation. Use `hikaricp_connections_pending` to see if the pool is holding too many connections. In the thread dump, use `kill -3 <pid>` to search for threads in `RUNNABLE` or `WAITING` state with JDBC/database stack frames, indicating long-running queries or unclosed ResultSets. No steps provided in the retrieved context for API Gateway timeouts or Kubernetes CrashLoopBackOff. Escalation to support or further resources on API Gateway timeouts or a specific Kubernetes issue is required for these other failures.", "cited_artifacts": ["KB-00016"], "confidence": 0.1, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the 'Connection is not available, request timed out after 30000ms' issue in inventory-service, the application logs indicate connection pool exhaustion. Use the Steps from KB-00016 to diagnose and recover the issue: Confirm pool exhaustion with Prometheus/Grafana metrics for the `hikaricp_connections_active` and `hikaricp_connections_max` Prometheus metrics to ensure the pool is not saturated, and use `hikaricp_connections_pending` for any pending connections. For connection holders, generate thread dumps with `kill -3 <pid>` in Linux, checking for `RUNNABLE` or `WAITING` threads with JDBC/database stack frames. Use `pg_stat_activity` (for PostgreSQL) or `SHOW PROCESSLIST;` (for MySQL) to check connection states. If high 'idle' in `pg_stat_activity` or 'active' shows a lot of long running queries (state 'active') or unclosed ResultSets, it’s a connection pool exhaustion issue. There is no step provided directly from KB-00017 or KB-00018 that solves this connection issue, hence using the above method for recovery. Escalation to DB/DevOps support or online forums for precise details is suggested.", "cited_artifacts": ["KB-00016"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the inventory-service connection pool exhaustion error, confirm that `Prometheus` or `Grafana` metric `hikaricp_connections_active` equals `hikaricp_connections_max` and check `hikaricp_connections_pending`. In the thread dump, look for threads in `RUNNABLE` or `WAITING` states with JDBC or database stack frames to diagnose a long-running query or unclosed ResultSet as a root cause of connection holders. To manage the pool, restart the service to flush the pool using `kill -10 <pid>` or use `hibernate` connection pool property to lower `initialSize` or `max` values. No explicit steps for API gateway timeout or Kubernetes crashloopbackoff are available in the provided context.", "cited_artifacts": ["KB-00016"], "confidence": 0.4, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the connection pool exhaustion in the inventory-service with the error 'Connection is not available, request timed out after 30000ms', check `hikaricp_connections_active` and `hikaricp_connections_max` in Prometheus/Grafana metrics to ensure the pool isn't saturated. If `hikaricp_connections_active` equals `hikaricp_connections_max`, restart the application service to flush the connection pool, and monitor `hikaricp_connections_pending` for unused connections. For thread pool exhaustion, look for JDBC queries or ResultSets that are not closing promptly in the thread dumps from `kill -3 <pid>`. There is no solution for connection pool exhaustion in the provided context. No specific steps for API Gateway timeout or Kubernetes CrashLoopBackOff is available in the retrieved data.", "cited_artifacts": ["KB-00016"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the CrashLoopBackOff in the services, check the memory limit in `resources.limits.memory` and ensure it is not too low by increasing or fixing the memory leak. For Spring Session eviction issues, ensure the cache does not stay forever by adding `spring.session.redis.cleanup-cron=0 * * * * *` to the configuration and monitor for memory heap dumps with `-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/` to prevent OOM crashes in the JVM with metrics like maxmemory. No direct solution for the API gateway 504s or Redis eviction and key expiry from the given context. Use these for individual issues or escalate to expert knowledge or other sources for the aforementioned points.", "cited_artifacts": ["KB-00017", "KB-00015", "KB-00016", "KB-00019"], "confidence": 0.3, "escalation": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the platform-wide issue with 504 errors, CPU-intensive queries causing API Gateway timeouts, memory leaks in Redis causing key eviction issues, and memory exhaustion in the JVM leading to pod crashes and Heap exceptions in an out of memory error, the appropriate steps are as follows: For the JVM out of memory error, use the provided heap dump analysis method (add JVM flags and use `jmap -dump:format=b,file=/tmp/heap_$(date +%s).hprof <pid>` and use Eclipse MAT for further analysis with step-by-step commands provided). For the API Gateway timeout, note the upstream service issue and see if the service is hanging or using DB query regression, adjust the timeout configuration in `proxy_read_timeout 60000` for the upstream configuration, and ensure no unbounded cache: Guava Cache or Caffeine without `maximumSize` configured to handle the cache. For memory pressure and eviction in Redis, ensure the eviction policy is set correctly to `allkeys-lru` and to avoid key expiry, add `spring.session.redis.cleanup-cron=0 * * * * *` to enable Redis session cleanup. No direct steps for CrashLoopBackOff or pod memory leaks from the context given.", "cited_artifacts": ["KB-00015", "KB-00017", "KB-00018", "KB-00019"], "confidence": 0.1, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For API Gateway 504 timeouts, check if the slow upstream is due to a DB query regression by using `grep 504 /var/log/kong/access.log | awk '{print $7, $9}' | sort -n` to filter for the times and `kill -3 <pid>` to get thread dumps in the application to confirm DB query regression and connection pool exhaustion in the application and DB side. For the pod CrashLoopBackOff, ensure the `resources.limits.memory` is not too low by checking `kubectl describe pod <pod>` for 'OOMKilled' and consider increasing the memory limit or using an environment variable to fix memory leak issues. For Redis eviction issues, ensure maxmemory is not set too low by checking `redis-cli CONFIG GET maxmemory` to avoid eviction and increase the Redis memory with `redis-cli CONFIG SET maxm` for immediate relief and set the cache size in Spring Session via `spring.session.redis.cleanup-cron=0 * * * * *` to handle cache keys without TTL. No direct ticket root cause solutions are evident for heap memory error in Java. Escalation to support via relevant API or manual investigation for specifics on heap dump and its analysis from the retrieved context.", "cited_artifacts": ["KB-00015", "KB-00016", "KB-00017", "KB-00019", "KB-00018"], "confidence": 0.3, "escalation": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For CrashLoopBackOff in the Kubernetes pods, ensure `kubectl describe pod <pod> -o json` to check the Events section for 'OOMKilled' with `kubectl describe pod <pod> | grep "OOMKilled"` for memory limits too low, and increase `resources.limits.memory` if needed. For Spring Session Redis cache eviction, ensure `spring.session.timeout` is set to a finite value for cleanup-cron: `spring.session.redis.cleanup-cron=0 * * * * *` in the application properties. For API Gateway timeout 504s, use `grep 504 /var/log/kong/access.log | awk '{print $7, $9}' | sort -n` to find slow upstream and `curl -w '%{time_total}' -o /dev/null http://<upstream-host>:<port>/endpoint` to bypass it. To handle Redis cache eviction, ensure `redis-cli CONFIG GET maxmemory-policy` is `allkeys-lru` and set `spring.session.redis.cleanup-cron` to manage cache misses and use `redis-cli CONFIG SET maxmemory` to cap the used memory. For JVM heap memory, ensure `-XX:+HeapDumpOnOutOfMemoryError` in the JVM options and use `jmap -dump:format=b,file=/tmp/heap_$(date +%s).hprof <pid>` for heap dumps. No specific steps from the provided KBs on the database connection pool exhaustion or Rollback Procedure for application deployment in your described context.", "cited_artifacts": ["KB-00015", "KB-00016", "KB-00017", "KB-00019", "KB-00018"], "confidence": 0.1, "escalation": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the CrashLoopBackOff issue, the memory limit should be increased or fixed in the YAML file by ensuring `resources.limits.memory` is not too low, like `limits.memory: 256Mi` in the deployment YAML. For the API Gateway timeout, check the upstream service response time by filtering `grep 504 /var/log/kong/access.log | awk '{print $7, $9}' | sort -n` and ensure there are no DB query regression issues using `explain plan on slow queries` on the slow queries and check for missing indices. For Redis eviction issues, ensure `maxmemory` is not too high using `redis-cli CONFIG SET maxmemory 100mb` and check eviction policy with `redis-cli CONFIG GET maxmemory-policy` and set it to `allkeys-lru` to avoid OOM by checking `redis-cli CONFIG GET maxmemory` and setting `maxmemory` to 50mb and `maxmemory-policy to 'allkeys-lru'`. These fixes should address the issues mentioned. No specific KB-ARTICLE reference is provided for JVM Heap problem mentioned as it is not completely covered in the context.", "cited_artifacts": ["KB-00015", "KB-00016", "KB-00017"], "confidence": 0.3, "escalation": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the CrashLoopBackOff issue, increase or fix the memory limit (`resources.limits.memory`) in the YAML for the problematic pod to ensure it is not too low by running `kubectl describe pod <pod> Events` and observing for 'OOMKilled.' For Redis eviction or key expiry, ensure no keys are stored with no `TTL` by checking `redis-cli CONFIG GET maxmemory-policy` and `redis-cli INFO stats | grep evicted_keys`. For API Gateway timeout, filter for 504s in the API gateway access logs `grep 504 /var/log/kong/access.log | awk '{print $7, $9}' | sort -n` and check the upstream by bypassing the gateway with `curl -w '%{time_total}' -o /dev/null http://<upstream-host>:<port>/endpoint` and adjust the `proxy_read_timeout` in the API gateway configuration as `proxy_read_timeout 60000` if needed. For the Redis OOM issue, add `spring.session.redis.cleanup-cron=0 * * * * *` to Spring Session in application.properties to enable cleanup and configure `redis-cli CONFIG SET maxm` to prevent heap exhaustion by setting `jvm.maxHeapSize` and `heap dump analysis` with `-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/` and use Eclipse MAT for analysis. For 504 timeout, directly address the bottleneck in the upstream query or thread pool with `explain plan` and adjust `proxy_read_timeout` accordingly in API gateway or reduce DB query regression on the upstream service side. No explicit details on rollback procedures for all the issues provided in the retrieved context.", "cited_artifacts": ["KB-00017", "KB-00016", "KB-00019", "KB-00015", "KB-00018"], "confidence": 0.1, "escalation": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the CrashLoopBackOff pods, check the 'events' section in `kubectl describe pod <pod>` for messages 'OOMKilled' and 'Error' for 'Config error' by checking `kubectl get cm <name> -o yaml`. For API Gateway 504 Timeout, filter 504s in the access logs with `grep 504 /var/log/kong/access.log | awk '{print $7, $9}' | sort -n` and test the upstream service with `curl -w '%{time_total}' -o /dev/null http://<upstream-host>:<port>/endpoint`. For Redis eviction and key expiry issues, use `redis-cli CONFIG GET maxmemory-policy` to check the eviction policy and `redis-cli INFO memory` to ensure there’s no memory pressure with maxmemory settings. For Redis memory issues, ensure `spring.session.redis.cleanup-cron` is set for session keys cleanup. For JVM OOM, use `jmap -dump:format=b,file=/tmp/heap_$(date +%s).hprof <pid>` to generate a heap dump and `jmap -heap <pid>` to ensure the heap is not unbounded with Guava Cache or Caffeine without `maximumSize` configured and diagnose with Eclipse MAT for root cause. No specific steps from KB-00020 can be applied due to its approach on rollback, which is not relevant to the issues presented.", "cited_artifacts": ["KB-00017", "KB-00015", "KB-00016", "KB-00019"], "confidence": 0.4, "escalation": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the CrashLoopBackOff issue, increase the memory limit by running `kubectl edit deployment <pod-name>` and adding `resources.limits.memory: <desired-memory>` with `kubectl describe po <pod>` to check the 'OOMKilled' entry and possibly fix memory leak by ensuring `resources.limits.memory` is adjusted to fit the need. For the API Gateway 504 Timeout, identify the slow upstream service and use `kubectl describe po <pod>` to check for 'OOMKilled' and monitor memory pressure with `redis-cli CONFIG GET maxmemory-policy` and `redis-cli INFO memory`. For the Redis issues, ensure Redis eviction is correctly configured using `redis-cli CONFIG GET maxmemory-policy` and adjust the Redis settings to `maxmemory <desired-memory>` in the config file, and set `spring.session.redis.cleanup-cron=0 * * * * *` for Spring Session to manage session keys. Escalation to DevOps for further manual checks is suggested for DB pool exhaustion and heap memory usage due to missing clues.", "cited_artifacts": ["KB-00015", "KB-00017", "KB-00019"], "confidence": 0.2, "escalation": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Kafka consumer group lag spike on the recommendation topic with the consumer being a Rust application and no runbook found, there is no direct runbook or solution available from the provided information. No context directly addressing this issue was found.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "There is no runbook or direct reference to the issue of Kafka consumer group lag spike on the recommendation topic for a custom Rust application in the retrieved information. The provided runbooks do not address the described scenario of message lag in a Kafka consumer group. No specific runbook or detailed troubleshooting guide from the provided context can be used to address this situation.", "cited_artifacts": [], "confidence": 0.0, "escalation": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "There is no runbook provided for the Kafka consumer group lag spike issue and no runbook or relevant context is provided for the Rust application or the message lag on the Kafka topic. Further context on application logs, Rust application logs, or specific metrics to check in application logs is required to address the consumer group lag spike on the topic recommendation in Rust application. No specific runbooks or clear references to Rust applications or Kafka metrics in the provided context can be used to diagnose the described issue.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The problem with the Kafka consumer group lag spike on the recommendations topic cannot be resolved using the provided runbooks. No runbook related to the Rust application or the Kafka consumer lag spike from the retrieved contexts are given. ", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The provided runbooks do not cover the issue of Kafka consumer group lag spike on the recommendation topic for a Rust application. For a custom Rust application using Kafka, there are no immediate fixes listed in the retrieved runbooks, so the immediate steps would not be directly applied. Further investigation into other runbooks or consulting Kafka documentation on consumer group lags in Rust may be required for resolution, but based on the given resources, no runbook directly addresses the consumer group lag spike.", "cited_artifacts": [], "confidence": 0.0, "escalation": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "There is no runbook or relevant step provided for the scenario of Kafka consumer group lag spike on a recommendation topic with a Rust application, as the given context only provides information for connection pool exhaustion, API gateway timeout, and BGP peer session issues. Therefore, we cannot determine the exact reason for the lag spike based on the provided context. We should look for an appropriate runbook or seek for another resource for advice.", "cited_artifacts": [], "confidence": 0.0, "escalation": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "There is no provided runbook or relevant step in the retrieved context to troubleshoot Kafka consumer group lag or Rust application memory exhaustion. The retrieved context pertains to Prometheus for connection pool exhaustion in a Java application and BGP peer session issues in networking, which are not relevant to the Rust consumer group Kafka messages lag.", "cited_artifacts": [], "confidence": 0.0, "escalation": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "There are no relevant runbooks or information provided for the Kafka consumer group lag spike issue with the Rust application on a recommendation topic. Troubleshooting for the DB connection pool exhaustion can be similar but does not apply to the Kafka consumer lag problem, and API gateway timeout troubleshooting isn't relevant either. No data in the given context helps in resolving the issue with the Rust application Kafka consumer lag spike.", "cited_artifacts": [], "confidence": 0.0, "escalation": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Entra ID Conditional Access policy blocking external contractors on the new EU GDPR laptop policy due to it requiring a compliant device that can't be enrolled in Intune, there's no specific runbook provided in the retrieved context for the scenario of contractors using personal non-Intune-eligible devices for Conditional Access policy compliance with Entra. Guidance for Conditional Access policies is not available in the given context. No runbook for this scenario can be provided.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "Since the retrieved context does not provide a solution for the Entra ID Conditional Access policy blocking external contractors on a new EU GDPR laptop policy, and none of the provided runbooks or procedures address the Conditional Access policy setup for device compliance and personal laptops, this is an escalation to support documentation or professional IT forums. No specific actionable steps or runbooks from the provided retrieved contexts.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Entra ID Conditional Access policy issue where external EU-based contractors are being blocked by a Conditional Access policy due to non-compliant devices and the requirement for a compliant device, there's no specific runbook or resolution provided in the retrieved context. Consider checking Okta Admin Console and verifying user identity of contractors with Okta Admin Console > Directory > People > Search user. For MFA reset, follow Okta Admin Console steps provided under Okta MFA reset, including Okta Admin Console > Directory > People > Search user, Click user > More Actions > Reset Multifactor, and ensure user identity via video call or badge scan. There's no direct guidance for Conditional Access for non-compliant device policy requirements, thus no definite resolution path is given from the provided context. Escalation to Entra support or Okta support recommended for specific steps.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "No runbook for the scenario described is available in the provided context. However, for the Intune device enrollment issue on personal EU-based contractor laptops, there's no support available from the provided information. The context provided does not include how to handle the Conditional Access policy with personal devices that are not enrollable in Intune, or how to configure an EU-based Conditional Access policy for new GDPR laptop policies. No concrete steps or runbooks for the scenario are outlined in the provided documents.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For Entra ID Conditional Access blocking external contractors on a new EU GDPR laptop policy due to the use of personal laptops not enrolled in Intune, there is no direct runbook in the retrieved context for this scenario. However, to ensure Entra ID policies align with an Intune policy check for 'Conditional Access policies on the Entra portal under Security & Compliance -> Conditional Access -> Admin portal. No direct fix mentioned for personal non-Enrollable devices in Conditional Access policy directly. Escalation to Entra support is advised for a detailed runbook. For specific Entra policies, refer to the 'Entra policies in admin portal.' No direct steps in the provided context for personal laptop Entra policy blocking. No definitive steps can be provided from the context.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Entra ID Conditional Access policy issue, since it’s about blocking access to contractors on a personal non-Enrollable device (laptop) and the provided context is specific to device enrollment and authentication issues, no runbook is mentioned for the Entra ID Conditional Access policy regarding the personal device requirement for Conditional Access. Hence, we need to refer to a runbook or direct support from Entra customer support for the Conditional Access policy creation and custom device enrolment in Enrollable devices or non-Enrollable device scenarios as detailed in Entra documentation. No runbooks or direct references on this specific Entra ID Conditional Access policy for personal non-Enrollable devices are available in the given retrieved context.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "There is no provided runbook or relevant steps in the retrieved context that directly address the Entra ID Conditional Access policy blocking external contractors on the new EU GDPR laptop policy with personal laptops that cannot be enrolled in Intune. This scenario is specific to Entra ID policies and requires a policy runbook or Okta runbook which is not detailed within our context. We need more information on Entra ID policies and runbooks for such policies to provide a specific resolution.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "There are no runbooks or solutions available from the provided KBs for Entra ID Conditional Access policies specifically addressing the issue with blocking external contractors on a new EU GDPR laptop policy. Use Okta Admin Console to create a custom policy and set it up to allow Okta settings on the device enrollment (if supported) and ensure there’s no step-by-step policy bypass for personal devices, which would be explicitly stated in Okta Admin Console settings under Conditional Access policies. Escalation to Okta support is advised for specific policy configuration.", "cited_artifacts": [], "confidence": 0.0, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the IoT VLAN 60 DHCP pool exhaustion, reduce the lease time from 8 days to 1 day with `ip dhcp pool CORP_WIFI / lease 1`. For the switch uplink CRC error rate of 3.1%, adjust the interface configuration with `speed 1000 / duplex full` to ensure duplex compatibility and check for mismatched speed and duplex on both ends using `show interface <int> | include duplex`. No immediate steps provided for the high interface errors on the connected switch that do not match with any given context steps for CRC error investigations and remediations, so refer to the `KB-00002` for possible advice on OSPF neighbor adjacency failures, though it is not directly applicable. For the DHCP scope exhaustion, reduce the lease time from 8 days to 1 day using `ip dhcp pool CORP_WIFI / lease 1` and if needed, use `clear ip dhcp binding *` with caution in a maintenance window to clear the scope without prematurely releasing all leases. No specific steps for switch CRC errors in the retrieved context.", "cited_artifacts": ["KB-00002", "KB-00006"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the DHCP pool exhaustion on IoT VLAN 60, reduce the lease time from 8 days to 1 day with the command `ip dhcp pool CORP_WIFI / lease 1` to prevent too many devices from trying to get the same IP address (DHCP Scope Exhaustion — Emergency Recovery from KB-00006). For high interface errors on the access switch with a CRC rate of 3.1% and the current input output counters without specific thresholds listed, check the CRC error investigation without applying the exact steps from KB-00007 (as it is not relevant to interface CRC error rates above 1% which is the critical threshold mentioned). No direct steps are provided in the given context to rectify the high CRC error on the interface, hence not enough data for that specific issue.", "cited_artifacts": ["KB-00006"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the IoT VLAN 60 DHCP scope exhaustion, use the alternative: `clear ip dhcp binding <specific-ip>` to target stale leases and manage if over 95% of the pool is utilized with `show ip dhcp pool` to confirm. For high CRC error rate on the uplink, measure CRC error rate with `show interface <int> | include CRC|input|output` and check for mismatch with `show interface <int> | include duplex`. For the IoT VLAN, the DHCP problem does not have a direct fix from the provided context, but for the switch CRC issue, set the interface speed to full-duplex with `speed 1000 / duplex full` to remedy CRC. No direct fix is suggested in the provided context for the VLAN exhaustion, hence steps for CRC and duplex are the only applicable advice. Escalation steps are required for the DHCP issue without specific manual remediation steps.", "cited_artifacts": ["KB-00006"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the IoT VLAN 60 DHCP pool exhaustion, reduce the lease time to 1 day with `ip dhcp pool CORP_WIFI / lease 1` for permanent fix. For the switch CRC error rate at 3.1%, check the duplex mismatch between the interface and the connected end with `show interface <int> | include duplex` and ensure both sides are set to `speed 1000 / duplex full`. For the DHCP pool exhaustion on the IoT VLAN, use `show ip dhcp pool` to confirm utilization is >95% and use `clear ip dhcp binding *` to address the DHCP scope exhaustion. Escalation to network administrator or refer to KB-00006 for DHCP pool exhaustion mitigation steps and KB-00007 for CRC error resolution.", "cited_artifacts": ["KB-00006", "KB-00007"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the IoT VLAN 60 DHCP pool exhaustion, use KB-00006 for an immediate mitigation: `show ip dhcp pool` to confirm utilization. If it exceeds 95%, use `clear ip dhcp binding *` to reset the DHCP scope exhaustion and reduce the lease time from 8 days to 1 day with `ip dhcp pool CORP_WIFI / lease 1`. For interface CRC errors, use KB-00007 for an investigation: Note the CRC counts and wait for 5 minutes before checking again. If the delta CRCs over delta input packets exceed 1% rate, then use `show interface <int> | include CRC|input|output` to find the count and timestamp. Fix the duplex mismatch by setting both ends' speed and duplex: `speed 1000 / duplex full`. For the CRC error of the switch uplink, check if the interface is on the correct duplex setting with `show interface <int> | include duplex`. Reseat the SFP or check for cable length not exceeding 100m for Cat5e. For the high interface error rate on the switch uplink (3.1% CRC error), adjust the speed to full-duplex and fix the VLAN/native mismatch by ensuring both ends' speed and duplex match: `speed 1000 / duplex full` for the interface duplex setting. No specific steps from the retrieved context relate to the SNMP tunnel flapping or database connection pool exhaustion.", "cited_artifacts": ["KB-00006", "KB-00007"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the IoT VLAN 60 DHCP pool exhaustion, use KB-00006 for an immediate mitigation by running `show ip dhcp pool` to confirm utilization. If utilization exceeds 95%, use `clear ip dhcp binding *` to reduce pool usage. For the high CRC error rate on switch uplink, use KB-00007 for investigation: `show interface <int> | include CRC` to check rate and `speed 1000 / duplex full` to set speed and duplex to 'full' on both ends. No direct context for the switch error on CRC is addressed by KB-00007, so refer to general steps for error rate reduction and ensure physical layer check, reseat SFP or adjust cable length. No specific fix or escalation steps for switch CRC are provided in the context.", "cited_artifacts": ["KB-00006"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the IoT VLAN 60 DHCP pool exhaustion, the DHCP pool utilization should be checked with the command `show ip dhcp pool` to confirm if the utilization is >95% and proceed with `clear ip dhcp binding *` to force all clients to renew, ensuring < 5 min action. For the CRC error rate on the switch, check the interface CRC error with `show interface <int> | include CRC|input|output` to note the count and timestamp, and wait 5 min to recheck. If the error rate is over 1%, use the steps to remediate: Baseline counters, check for duplex mismatch with `show interface <int> | include duplex`, and fix duplex mismatch by setting `speed 1000 / duplex full` and for physical layer check, reseat SFP if needed or check for cable length and adjust speed and duplex according to the steps. No specific context was found for addressing high interface errors on the switch using only the provided retrieved context, but for the DHCP issue, the steps are to check the pool utilization and renew entries with `clear ip dhcp binding *` and ensure the utilization does not exceed 95% before manual intervention to manage DHCP scope exhaustion with `clear ip dhcp binding *`. Escalation to IT support or network operations center is recommended for switch error handling.", "cited_artifacts": ["KB-00006"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the IoT VLAN 60 DHCP pool exhaustion, use KB-00006’s steps for DHCP scope exhaustion: `show ip dhcp pool` to confirm utilization and if >95%, use `clear ip dhcp binding *` to force all clients to renew. For the switch CRC error rate, use KB-00007 for interface CRC error: `show interface <int> | include CRC|input|output` for baseline counters and if CRC rates are high >1%, apply Step 1-4 as per the instructions. No direct steps are available for switch CRC error rate below 1% from the given context. No escalate true.", "cited_artifacts": ["KB-00006"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The Aruba ClearPass NAC blocking new Bosch wearable sensor device category could be due to policy or category misalignment in Aruba ClearPass. There's no specific runbook or policy adjustment runbook listed in the provided context directly related to device categories. No clear runbooks or solutions available in the provided context to resolve this. Further research or consultation with Aruba support is advised.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "There is no relevant information provided in the retrieved context that can help resolve the Aruba ClearPass NAC blocking new Bosch wearable sensor issue. No clear runbook or steps from the retrieved contexts address the NAC policy creation or device categorization policies that are causing the IoT device to be quarantined. Escalation to customer support or Aruba ClearPass helpdesk is required for this.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For Aruba ClearPass NAC blocking new Bosch wearable sensor devices, there are no runbooks or direct guidance available in the provided KBs for Aruba ClearPass NAC policy management for new device categories. No steps or runbooks are cited that address ClearPass NAC policy setup or device category additions. Thus, escalation to Aruba support or the Aruba ClearPass knowledge base is required. No direct solution from the given context.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "No direct runbook or solution is provided in the retrieved context for Aruba ClearPass NAC blocking new IoT device categories. Further resources or runbooks should be referred to for this issue.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "There's no direct runbook or issue from the provided contexts that can directly resolve the Aruba ClearPass NAC blocking new IoT device category issue. It appears you may need to refer to an Aruba ClearPass NAC runbook or a specific Aruba policy for the device category if available; otherwise, seek an Aruba Support Portal or Checkpoint for a runbook or policy template for the new IoT device category. Escalation to Aruba Support or the Aruba ClearPass NAC documentation is recommended for precise steps.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Aruba ClearPass NAC blocking new IoT device category issue with the Bosch wearable sensors, there is no direct runbook available from the provided context. Consider reviewing if the mentioned ClearPass NAC policies or device categories are misconfigured, looking for policy settings that might be preventing the device from being categorized. No specific runbook or steps are listed to resolve this in the retrieved context. Escalation to Aruba ClearPass support documentation may be required.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "No runbook is available in the retrieved context for configuring Aruba ClearPass NAC to recognize new IoT device categories. There are no direct runbooks or steps provided for the issue described with any of the retrieved contexts that can guide the process of adding a new device category in Aruba ClearPass NAC. No runbook is found in the context to address the blocking of a new Bosch wearable sensor by Aruba ClearPass NAC for IoT devices as well.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "No suitable information provided to resolve Aruba ClearPass NAC blocking the new Bosch wearable sensor device category. A runbook or configuration steps for policy creation for the new device category on Aruba ClearPass NAC is required, not available in the retrieved context.", "cited_artifacts": [], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BGP peer session down issue, you need to ensure there’s no ACL on both ends blocking TCP/179 between the router VRF and the peer address by running `ping vrf MGMT <peer-ip> source <local-ip>` and check for any ICMP errors. To match the peer’s hold-timer, use `neighbor <ip> timers <keepalive> <hold>` and check for configuration AS numbers and peer configurations using `neighbor <ip> remote-as` and ensuring it matches the peer's local AS. Also, ensure there is no MD5 password mismatch causing hold time errors by checking for `BGP notification: hold time expired` in debug messages. Use `clear ip bgp <peer-ip>` to reset and clear any ACL that may block TCP/179 and run `debug ip bgp <peer-ip> events` for Cisco IOS to ensure NOTIFICATION messages about ceases/hold-timer are not causing issues. No additional steps from other tickets provided that could guide this scenario.", "cited_artifacts": ["KB-00001"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BGP peer session drop every 2 hours issue, correct the hold-timer mismatch by using the `neighbor <ip> timers <keepalive> <hold>` command on the router and ensure there are no ACLs blocking TCP/179 between the peers. Check that the AS numbers for both peers match (local AS for the peer should match the peer’s remote AS). Use `show bgp neighbors <peer-ip>` to check the BGP state and look for 'Idle (Admin)' state, with 'Hold' interval and 'Keepalive' interval matching the local settings. Also, ensure there's no hold-timer mismatch with `neighbor <ip> timers keepalive <hold>`. Use `show ip ospf neighbors detail` to check for 'BGP state = Active' and 'Idle (Admin)' state on peer interfaces.", "cited_artifacts": ["KB-00001"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "To resolve the BGP peer session flapping issue for AS65002, ensure there are no ACLs blocking the peer communication on the router’s VRF by running `ping vrf MGMT <peer-ip> source <local-ip>` to check for TCP connectivity. Look at the BGP state by using `show bgp neighbors <peer-ip>` and ensure 'Idle (Admin)' is the state and 'Hold time' and 'Keepalive interval' are appropriate for no hold-timer expiry. Check for configuration mismatch in `neighbor <ip> remote-as <AS>` setting to match the peer’s local AS. Ensure there's no MD5 password mismatch with `neighbor <ip> timers <keepalive> <hold>` setting to prevent 'BGP notification: hold time expired' messages, and correct for hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>`. For instance, clear any ACL blocking `neighbor <ip> timers <keepalive> <hold>` if applicable and clear IP BGP events with `clear ip bgp <peer-ip>`. No specific steps for AS mismatch or ACL block are indicated in the context; otherwise consult step 3 and 4 of KB-00001 for configuration matching. No resolution steps provided for hold-timer mismatch and mismatch are specific in context and thus unclear. No step is provided for ACL block matching specific steps in KB-00001 as it’s less detail specific on firewall changes. No detailed steps for configuration mismatch fixing or event logs clear are suggested. Please refer to KB-00001 for hold-timer mismatch and configuration AS and peer mismatch clear but not specific for firewall changes context.", "cited_artifacts": ["KB-00001"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BGP peer session dropping every 2 hours, the most appropriate resolution is to correct the hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` to ensure that the hold timer matches the peer's local AS hold timer settings. On Cisco IOS, clear the ACL blocking TCP/179 with `clear ip bgp neighbors neighbor_ip timers keepalive hold`. Also ensure the configuration mismatch issue by checking AS numbers and MD5 passwords match between peers. Use `show ip ospf neighbors detail` or `show ip ospf neighbors detail` to check BGP state and the `show ip ospf neighbor detail` to view hold timer mismatch and configuration discrepancy. No need for escalate due to the provided context.", "cited_artifacts": ["KB-00001"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BGP peer session flapping to AS65002, which is happening every 2 hours, ensure the router VRF: `ping vrf MGMT <peer-ip> source <local-ip>` does not fail and check the hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` or clear ACL blocking TCP/179 from both ends of the peer address. Confirm the AS number and peer configuration by running `neighbor <ip> remote-as <AS>` to match the peer's local AS number and ensure the MD5 password mismatch by ensuring `neighbor <ip> timers <keepalive> <hold>` is correct and there is no ACL blocking TCP/179 from both ends. Escalation to network expert or tech support manual is suggested if no resolution is found in the provided context.", "cited_artifacts": ["KB-00001"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BGP peer session flapping every 2 hours with hold-timer mismatch, you need to clear the ACL blocking TCP/179 from the router VRF using `clear ip bgp neighbor <peer-ip> timers <keepalive> <hold>` or `clear ip bgp <peer-ip> events` to address the hold-timer mismatch. Ensure that the peer AS and the local AS match (confirm with `neighbor <ip> remote-as <AS>`), and avoid MD5 password mismatches by ensuring configuration consistency. No need for other steps as the mentioned steps from KB-00001 provide the required resolution, but correct the hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` or clear the ACL blocking TCP/179. Escalation to a more specific or detailed KB is not required for this issue based on the provided info.", "cited_artifacts": ["KB-00001"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "To resolve the BGP peer session down issue for the peer AS65002 dropping every 2 hours, correct hold-timer mismatch with the `neighbor <ip> timers <keepalive> <hold>` command in Cisco IOS and clear the ACL blocking TCP/179 from the firewall. Use `show ip ospf neighbors detail` to check the peer state and compare it with the hold-timer (`hold` and `keepalive` interval). Ensure that `neighbor <ip> timers <keepalive> <hold>` in the configuration matches the peer's hold and keepalive values. Avoid hold-timer mismatch with the `neighbor <ip> timers <keepalive> <hold>` configuration if the peers have different hold timers. Make sure there is no ACL from the firewall blocking TCP/179 by running `ping vrf MGMT <peer-ip> source <local-ip>` to ensure reachability from the router VRF. No specific reference from the provided context for the firewall ACL change impact on BGP peer state or troubleshooting such an issue, hence escalate for further inputs.", "cited_artifacts": ["KB-00001"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BGP peer session dropping every 2 hours to AS65002, correct the hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` to ensure the hold-timer intervals on both ends are set the same, or adjust the `neighbor <ip> timers <keepalive> <hold>` to match the configuration on the peer (AS65002). Ensure that there are no ACLs blocking TCP/179 between the router VRF and the peer address with `ping vrf MGMT <peer-ip> source <local-ip>`. Check for configuration mismatch by ensuring `neighbor <ip> remote-as <AS>` matches the peer's local AS (as found in `show ip ospf neighbors detail` or `show ip ospf neighbors detail brief` if on OSPF). To debug, look for `BGP state = Active` and check `hold time` in `show ip ospf neighbors detail`. No direct mention of Phase 1/Phase 2 mismatches from the provided context. Escalation to KB-00001 is the most relevant from the retrieved context for BGP peer configuration. If further issues arise, consider checking the hold-timer interval and ensure both peers are on the same hold-timer interval and there are no conflicting ACLs blocking TCP/179 between them.", "cited_artifacts": ["KB-00001"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OSPF adjacency stuck in EXSTART state, ensure the MTU between the interfaces of both routers matches. Use the command `show ip ospf neighbor` to check the state and use `show ip ospf neighbor detail` to check the MTU setting between the interfaces. For the BGP route issue where the BGP peer session is dropping with 'BGP state = Active' or 'Idle (Admin)' when `show ip ospf neighbor detail` shows `mtu-ignore` can be used to align the MTU settings. For BGP peer session down, ensure there’s no hold-timer mismatch by using `neighbor <ip> timers <keepalive> <hold>` to match the hold-timer values. No other specific steps are provided for resolving the area mismatch between areas (non-stub and stub) or the area type for OSPF. No corresponding resolution steps are available for the BGP configuration mismatch. No steps are provided for authentication issues in OSPF adjacency or configuration mismatch for BGP peers. Escalation to support staff or official KB for more specific guidance is required for these areas: resolve step for configuration mismatch in BGP peers is available from Step 3 in KB-00001 and tuning MTU settings for OSPF adjacency is from Step 2 in KB-00002. No direct solutions are provided for these issues in the provided knowledge base contexts.", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OSPF adjacency failing at EXSTART state, align the MTU between the two routers by ensuring the physical MTU matches the MTU on the neighbor interface and adding the command `ip ospf mtu-ignore` on both interfaces if necessary. To resolve the BGP peer session down issue, ensure that the routers have the same hold timer intervals by executing `neighbor <ip> timers <keepalive> <hold>`. For the MTU mismatch issue, adjust the MTU on both interfaces to match the neighbor interface MTU using `ip ospf mtu-ignore`. For the BGP hold timer mismatch, the configuration should ensure that `neighbor <ip> timers <keepalive> <hold>` is set correctly, and for configuration mismatch, ensure `neighbor <ip> remote-as` on both sides is set to the same AS numbers. No additional steps are required for API Gateway timeout or corporate DNS resolution issues as these are not relevant to the described tickets. Escalation to Cisco or network administrators for these may be needed based on specific error logs from the router.", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OSPF adjacency stuck in EXSTART, ensure that the MTU between the peer routers match and that there is no MTU mismatch by checking `show ip ospf neighbor detail` and ensuring that the `show ip ospf mtu` MTU equals the MTU of the peer's interface (`show ip ospf interface <interface>`). For the BGP peer session down issue, ensure that there is no hold-timer mismatch by setting the hold timers with `neighbor <peer-ip> timers hold <hold-time>`. Correct area mismatch for area configuration by ensuring both routers agree on the `area <id> st` in `show ip ospf`. No specific steps are listed for the BGP hold-timer mismatch, so we cannot determine it from the given data. For both, ensure there are no MD5 key mismatch by using `debug ip ospf adj` for MTU issue and use `neighbor <peer-ip> timers hold <hold-time>` for hold-timer. Escalation to experts is recommended for the BGP peer session hold-timer mismatch.", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.4, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OSPF adjacency stuck in EXSTART state, ensure the MTU between interfaces of the two routers are the same by running `show ip ospf neighbor detail` and check for `MTU mismatch`, and adjust it by using `ip ospf mtu-ignore` on both interfaces if MTU differs. For the BGP peer session down issue, ensure there is no hold-timer mismatch by checking `show ip ospf neighbor detail` for hold-timer intervals and clear `neighbor <peer-ip> timers <keepalive> <hold>` if `show ip ospf neighbor detail` shows 'Idle (Admin)' or 'BGP state = Active' with 'Hold time' mismatch. No specific KB references directly correlate to these troubleshooting steps for the other issues listed, but they are not part of the provided retrieved context for the ticket. ", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.4, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OSPF adjacency issue in EXSTART state, use the command `show ip ospf neighbor` to check if it is stuck in INIT state by verifying if the remote router is receiving hello packets and if the hello/dead intervals match the subnet masks. For the BGP route missing issue, ensure MTU between the routers aligns by not using `ip ospf mtu-ignore` and ensuring that both routers have the same area flags with `show ip ospf` command for `area <id> st`. For BGP peer session down issue, ensure no blocking ACLs are present on both peers for TCP/179 by running `ping vrf MGMT <peer-ip> source <local-ip>`. Correct hold-timer mismatch in BGP peer session down by setting `neighbor <ip> timers <keepalive> <hold>` and checking for `BGP state = Active` vs 'Idle (Admin)'. No direct solutions from the retrieved context for the BGP peer session down in 'Idle (Admin)' state or VPN tunnel flapping problems are provided, so escalate to expert advice or additional reference material on these issues.", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OSPF adjacency stuck in EXSTART state, ensure that the MTU between the interfaces of both routers matches (use `show ip ospf neighbor detail` to check MTU mismatch and `ip ospf mtu-ignore` on both interfaces if MTU differs and `area <id> st to ensure non-stub/nssa areas agree on area flags). For BGP peer sessions not appearing with hold-timer mismatch, adjust the hold timers with `neighbor <ip> timers <keepalive> <hold>` and check for configuration mismatches by ensuring `neighbor <ip> remote-as <AS>` matches the peer’s local AS and there’s no MD5 key mismatch with `debug ip ospf adj` for MD5 authentication. No direct resolution can be fetched from the provided information for API Gateway timeout, DNS resolution, or VPN tunnel issues and hence are not applicable here.", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the EXSTART state issue in OSPF adjacencies, set `ip ospf mtu-ignore` on both interfaces to ensure the MTU matches and use `show ip ospf neighbor detail` to check for area flags and area-type mismatch by ensuring `show ip ospf` outputs that both routers agree on the stub/nssa flags with `area <id> st`. For the BGP peer session down, correct hold-timer mismatch with `neighbor <ip> timers keepalive <keepalive> hold <hold>` or use `clear ip ospf adjacency`. Escalation to expert or KB resources is advised if conditions are not met. No direct steps from provided context for authentication mismatch or configuration mismatch resolutions. Use KB-00002 for MTU check, and KB-00001 for hold-timer check. No direct reference for AS and peer config mismatch and BGP peer session down beyond hold-timer mismatch above. No escalation is advised for AS and peer config mismatch but detailed steps for MTU and hold-timer mismatches are provided. No direct resources for AS and peer config mismatch are provided.", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.4, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OSPF adjacency being stuck in EXSTART state, use `show ip ospf neighbor` to check if the remote router is not receiving hellos or not including your router-id in its hello, and ensure the MTU between the interfaces of the two routers match by using `show ip ospf neighbor detail` to check for MTU mismatch by physical MTU or add `ip ospf mtu-ignore` on both interfaces and align the MTU. For the BGP route missing due to routing issue, ensure that the peer sessions are not dropping due to TCP connectivity loss and BGP hold-timer mismatch by checking `show ip ospf neighbor detail` for MTU mismatch and `show ip ospf neighbor detail` for BGP state with `show ip ospf neighbor detail` for the MTU value comparison between both interfaces and use `show ip ospf adjacency` to check for MTU mismatch, and for `show ip ospf neighbor detail` for MTU mismatch and `show ip ospf neighbor detail` for BGP state to ensure that the peer sessions are not dropping due to mismatch in hold-timers and configuration using `neighbor <ip> timers <keepalive> <hold>` to correct the hold-timer mismatch and `clear ip ospf neighbors` for MTU mismatch, and for configuration mismatch to validate `neighbor <ip> remote-as <AS>` and ensure that AS numbers match and for AS number mismatches, ensure both routers agree on stub/nssa flags using `show ip ospf` and `neighbor <ip> timers <keepalive> <hold>` to correct the hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>`, and escalate to the network ops for additional help if needed. Escalation to network ops or the specific team for additional help is needed for thorough investigation.", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.4, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the branch office's issues, resolve the BGP peer session down by ensuring the correct hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` or clear ACL blocking TCP 179 (KB-00001). For the MTU state issue in the Ospf adjacencies, ensure the MTU between the routers matches, and `ip ospf mtu-ignore` should be used if there's a discrepancy (if found, KB-00002). For the DNS resolution failure, ensure the corporate DNS server addresses and forwarders are set correctly with `nslookup <hostname> <dns-server-ip>` and check if the forwarders are working (KB-00003). For the IKE_SA_INIT OK but CHILD_SA failing, verify that the Phase 1 and Phase 2 parameters are consistent (encryption, DH group, PRF, NAT-T) with the stepwise debugs on the Cisco (KB-00005). Escalation to network engineers or tech support forums on network and routing issues is recommended if no clear clue found. No clear instruction for fixing the application to use correct DNS forwarders in KB-00003 resolves the DNS part of the issue.", "cited_artifacts": ["KB-00001", "KB-00002", "KB-00003", "KB-00005"], "confidence": 0.4, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the branch office's issues, resolve the following steps: For the vpn tunnel flapping (Phase 1 algorithm mismatch and NAT-T configuration): Use the command `debug crypto ikev2` to capture the NOTIFY payload and look for `NO_PROPOSAL_CHOSEN` which means an algorithm mismatch. Ensure the encryption (AES-256), PRF (SHA-256), DH group (14 or 19), and lifetime (86400s) settings on both ends are the same. For the BGP peer session down (hold-timer mismatch), ensure `neighbor <ip> timers <keepalive> <hold>` or use `clear ip bgp neighbor <ip>` to correct the hold-timer mismatch with the hold-timer mismatch fix from KB-00001. For the BGP peer AS number, ensure the local AS and peer AS are the same with `neighbor <ip> remote-as` from KB-00001. For the BGP peer config (MD5 key mismatch), use `debug ip ospf adj` to check for 'Invalid authentication' messages from KB-00002. For DNS resolution failure, use `nslookup <hostname> <dns-server-ip>` on the corp servers to check for the correct internal DNS forwarders and ensure the record is not split-DNS routing to external resolvers from KB-00003. No reference to OSPF MTU check and SAML configuration is available in the retrieved context, so consider escalating to tech support for these issues. No progress made from KB-00010 related to SAML issues.", "cited_artifacts": ["KB-00001", "KB-00002", "KB-00003", "KB-00005"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the branch office connection issues, we need to address the networking aspects first: for the IKE_SA_INIT CHILD_SA failure in the VPN tunnel, use `debug crypto ikev2` on Cisco to check for NOTIFY payload NO_PROPOSAL_CHOSEN or TS_UNACCEPTABLE messages. For the BGP peer session down, use `ping vrf MGMT <peer-ip> source <local-ip> source <local-ip>` from the router VRF to check for MTU mismatch by aligning physical MTU to the full MTU or using `ip ospf mtu-ignore`. The BGP peer session issue: for `show bgp neighbors <peer-ip>`, look for the 'Idle (Admin)' state if the hold-timer mismatch and 'BGP state = Active' for TCP reachability issues by clearing ACL blocking TCP 179. For the DNS resolution, the `nslookup` for `corp.example.com` to check if the forwarder chain is correct: `dig @10.10.1.53 google.com +time=2` and ensure internal names do not use split-DNS routing to external resolvers by checking the client DNS server assignment. No specific steps are provided for the BGP routing issue or DNS resolution from retrieved KBs, and thus should be escalated to a professional for more detailed troubleshooting. For the ICMP ping from `show ip ospf neighbor` and ensure area mismatch with `area <id> st` are not causing stuck states with `show ip ospf` by debug ip ospf adj and look for 'Invalid authentication' messages. No common fixes are mentioned for 'MTU and MTU ignore' for Cisco’s area mismatch and clear client IP DNS to `nslookup` and `dig` and `area <id> st` for the area mismatch from Cisco in the relevant context. Escalation to a professional is suggested for the overall BGP and DNS configuration mismatch fix.", "cited_artifacts": ["KB-00002", "KB-00001", "KB-00003", "KB-00005"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the VPN tunnel issue, ensure `show ip ospf neighbor` reveals an INIT state and that the hello/dead intervals match the physical MTU on both interfaces without using `ip ospf mtu-ignore` unless the physical MTU differs from the interface MTU. For BGP routes not appearing in the core routing table, check `show ip ospf` to ensure the area flags match and use `debug ip ospf adj` to verify MD5 key mismatch with `invalid authentication` messages for MTU and area mismatch. For the BGP peer session down issue, use `ping vrf MGMT <peer-ip> source <local-ip>` to check TCP reachability for a peer in the VRF and ensure `show bgp neighbors <peer-ip>` shows 'Idle (Admin)' with correct hold-timer mismatch using `neighbor <ip> timers <keepalive> <hold>`. For the DNS resolution issue, ensure `nslookup <hostname> <dns-server-ip>` runs successfully but redirects to the internal corp DNS servers and check `dig @10.10.1.53 google.com +time=2` is not timed out and forwarders to the internal corp zones are not blocked or routing to external resolvers. For SAML configuration, there is no reference; it’s outside the provided context. Escalation to a specialist or a document on SAML issues is advised. No corresponding documentation found for the Cisco IPSec parameter mismatch in the provided context, or the SAML SSO errors or the Phase 1/Phase 2 parameters directly from provided text.", "cited_artifacts": ["KB-00002", "KB-00001", "KB-00003", "KB-00005"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the branch office issues, resolve the BGP peer session down by ensuring that the peer connectivity is allowed via `ping vrf MGMT <peer-ip> source <local-ip>` without ACL blocking TCP/179 (`Step 1 — Verify TCP reachability in KB-00001`), and for the hold-timer mismatch, use `neighbor <ip> timers <keepalive> <hold>` and clear ACL blocking TCP 179 (`Step 4 — Most common fix in KB-00001`). For the VPN tunnel flapping, ensure both ends use identical IKE proposal: encryption (AES-256), PRF (SHA-256), DH group (14 or 19), and a 86400s lifetime, and NAT-T is enabled (`Step 1 — Step 3 — Step 4 in KB-00005`). For the BGP routes from the branch not appearing in the core routing table, ensure there is no area type mismatch with `show ip ospf` area flags and MTU alignment between peers (`Step 1 — Step 2 — Step 3 — Step 4 in KB-00002`). For the DNS resolution failures, check if the forwarders are working by `dig @10.10.1.53 google.com +time=2` and flush the DNS cache by `ipconfig /flushdns` on Windows or `sy` (Step 1 — Step 2 — Step 3 — Step 4 in KB-00003). No specific KB references for the static DNS resolution on the client; assuming the client system is configured correctly unless specified otherwise in the KBs.", "cited_artifacts": ["KB-00001", "KB-00002", "KB-00003", "KB-00005"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the branch office connectivity issues, the steps to resolve are as follows: For the VPN tunnel issues, use `debug crypto ikev2` on Cisco or check the logs for `NO_PROPOSAL_CHOSEN` or `TS_UNACCEPTABLE` to ensure that both ends use identical IKE proposal parameters and the algorithm (encryption, PRF, DH group, and lifetime) match for Phase 1 (IKE). For the BGP route not appearing in the core routing table, ensure `neighbor <ip> timers <keepalive> <hold>` is used to fix the hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>`, or clear ACL blocking TCP/179 with `ping vrf MGMT <peer-ip> source <local-ip>` if ping fails with `ping vrf MGMT <peer-ip> source <local-ip>` from the router VRF. For the DNS resolution issue in the internal network, use `nslookup <hostname> <dns-server-ip>` to ensure the correct DNS server and for external queries to ensure forwarders are accessible with `dig @10.10.1.53 google.com +time=2`. No specific KB reference is provided for Area-type mismatch and SAML configuration issues, hence these are not included in the resolution steps. Escalation to support manual intervention or additional resources is required for these aspects.", "cited_artifacts": ["KB-00001", "KB-00002", "KB-00003", "KB-00005"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the IKE_SA_INIT failure, ensure there are no mismatched algorithms on both ends of the Phase 1: verify `show crypto ikev2 sa` and ensure the encryption (AES-256) and DH group (14 or 19) are consistent on both the Cisco gateway and the peer end. For area-type mismatch in routing issue, align physical MTU with the neighbor router MTU or add `ip ospf mtu-ignore` on both interfaces. For BGP peer session down, ensure that the hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` and clear ACL blocking TCP/179 are resolved, correct AS and peer configuration with `neighbor <ip> remote-as <AS>` in the configuration matches peer's local AS. For DNS resolution failure, ensure the forwarder chain is not blocked by checking `dig @10.10.1.53 google.com +time=2` and ensure the internal zones are authoritative on 10.10.1.53 without split-DNS routing by the external resolvers. No specific advice from retrieved context for the BGP peer session down or the corporate DNS resolution failures from the provided KBs are comprehensive enough. Escalation to the relevant KBs or network administrator is suggested for comprehensive guidance.", "cited_artifacts": ["KB-00005", "KB-00002", "KB-00001", "KB-00003"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the VPN tunnel, ensure the Phase 1 parameters match by verifying the encryption (AES-256), PRF (SHA-256), DH group (14 or 19), and lifetime (86400s) on both ends and ensuring NAT-T (UDP 4500) is enabled on both sides. For BGP redistribution, the hold timer mismatch can be fixed with `neighbor <ip> timers <keepalive> <hold>` or clear ACL blocking TCP/179, but need to ensure the AS numbers match on both routers for the configuration mismatch and correct the AS and peer config with `neighbor <ip> remote-as <AS>`. For BGP peer session, ensure there’s no hold-timer mismatch between both peers with `neighbor <ip> timers <keepalive> <hold>` or clear the ACL on both ends to allow TCP/179. For the DNS issue, use the forwarder chain to check if the application is using the correct internal DNS server with `dig @10.10.1.53 google.com +time=2` and ensure `corp.example.com` and `svc.example.com` are authoritative on 10.10.1.53. If there is a forwarder block or record missing issue, use `nslookup <hostname> <dns-server-ip>` and ensure the internal resolution to external names is correctly delegated. No issues were found directly in the given context for MTU mismatch or clock skew in the SAML 2.0 config, so these need not be addressed. Escalation to an expert or another relevant context is not mentioned for the provided issues.", "cited_artifacts": ["KB-00002", "KB-00001", "KB-00003", "KB-00005"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "To rotate the credentials for the svc-reporting-api service account and audit all services using this account, follow the API token rotation and revocation steps from KB-00013. Generate a NEW token while the OLD token is still valid with steps 1-3: POST /api/v1/tokens to create a new token and DELETE /api/v1/tokens/{id} to revoke the OLD token. Ensure no downtime with the zero-downtime pattern and update all consumers of the token one by one (not via rolling deployment to avoid data loss or exposure). For account rotation, refer to the CyberArk vault procedure from KB-00012: before rotating the password, check for service dependencies with `Get-ADUser <svc-account> -Properties ServicePrincipalNames,Description` and identify dependent services with `Get-ADUser <svc-account> -Properties LockedOut,BadLogonCount,LastBadPasswordAttempt` to ensure password changes do not break dependent services. For MFA bypasses, refer to the Okta and Google Workspace procedures from KB-00011 for user lockouts: Okta reset requires Okta Admin Console access and Okta Admin People feature to reset MFA, and Google Workspace uses `gam update user <email> is2svEnrolled false` for bypasses. No details on Azure AD MFA reset are provided in the given context. No specific sources or steps are mentioned for MFA bypasses in Azure AD.", "cited_artifacts": ["KB-00012", "KB-00013", "KB-00011"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "To rotate the credentials for the svc-reporting-api service account and audit all usages, follow the steps for API token rotation and revocation in KB-00013: Generate a new token while the old token is still valid, update all consumers of the token one by one or via rolling deployment, and check the access logs. Rotate the AD password with the CyberArk procedure in KB-00012: Update the new password in CyberArk / HashiCorp Vault before changing in AD, and ensure there are no dependencies checked by using `Get-ADUser <svc-account> -Properties ServicePrincipalNames,Description` to check for dependent services. For credentials rotation and revocation of PATs and Jenkins API tokens, use the methods described in KB-00013: Generate new token while old one is valid, update all consumers, verify token usage and then revoke the old token. No direct steps are provided for MFA bypass check and account unlock procedures, but they are detailed in KB-00011 and can be used for Okta and Azure AD reset as suggested. Escalation to support experts for further instructions or additional context is advised. For service usage audit, no direct method is provided and would require monitoring service logs or using application dashboards. No specific ticket solution can be provided with the available information.", "cited_artifacts": ["KB-00012", "KB-00013"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For rotating the svc-reporting-api service account credentials, rotate the AD password following KB-00012 steps: update the new password in CyberArk / HashiCorp Vault first with `Update-ADAccountPassword` command in PowerShell and ensure the new password is up to 90 days. Use KB-00013 for API token rotation by generating a new token and ensure it’s rolled out by updating all consumers and ensuring the new token is being used by consumers. For API token revocation, use `vault kv put secret/svc/<service>/api-token value=<token>` and for immediate revocation, use `DELETE /api/v1/tokens/{id}`. No specific steps are given for bypassing MFA without a procedure but Okta and Entra MFA resets can be done with Okta Admin Console for Okta and Azure Portal for Entra as per KB-0011 and steps outlined. No clear steps given for enforcing MFA bypass checks without escalation.", "cited_artifacts": ["KB-00012", "KB-00013", "KB-0011"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the svc-reporting-api account breach, follow the API token rotation and revocation guidelines from KB-00013 for zero-downtime token rotation (step 1 for generating NEW token, step 2 for updating consumers to new token by one by one or rolling deployment, step 3 for ensuring both old and new tokens are valid by checking access logs, and step 4 for revoking the OLD token). For rotating the AD password of the svc-account, follow the CyberArk vault and AD rotation procedure from KB-00012 (step 1 for impact assessment, step 2 for updating in the CyberArk / HashiCorp Vault, step 3 for rotating in AD, step 4 for updating dependent services). For MFA bypass check, there is no direct guidance in the provided context; thus, we can't conclude the bypass check from the retrieved information. For the token IP, refer to no specified context in the context provided here, therefore no steps are provided for this. Escalation to expert is advised for these variables.", "cited_artifacts": ["KB-00013", "KB-00012"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the service account breach, rotate the password of the svc-account using CyberArk Vault before updating in AD with the following steps: Step 1: Update the new password in CyberArk / HashiCorp Vault and ensure dependencies are checked by running `Get-ADUser <svc-account> -Properties ServicePrincipalNames,Description` and `grep -r '<service-account-name>' /etc/`. Step 2: Rotate in AD with `Set-ADAccountPassword -Identity <svc-account> -NewPassword (ConvertTo-SecureString '<new-password>' -AsPlainText -Force) -Reset`. For revoking the API token, use the zero-downtime rotation pattern with `Generate NEW token, update all consumers, verify and revoke the token, and bind tokens securely to the Vault: `vault kv put secret/svc/<service>/api-token value=<token>`. Ensure that Jenkins API tokens are managed with `User > Configure > API Token > Add new token` for each and remove old token without active sessions via `Remove token user account`. No specific steps for MFA reset are provided in the context, hence default to general admin reset methods: for Okta, use Okta Admin Console > Directory > People > Search user and follow the Okta Admin reset procedure provided. For Azure AD, use PowerShell `Set-MgUserAuthenticationRequirement -UserId <objectId> -PerUserMfaState Disabled` and reset requires using Azure Portal and PowerShell as per the steps provided. No direct steps are mentioned for checking SAML configuration errors, no specific context for that.", "cited_artifacts": ["KB-00012", "KB-00013"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the service account breach, update the new password in CyberArk / HashiCorp Vault before changing in AD to avoid breakage of dependent services (KB-00012 Step 2). For API token rotation and revocation, generate a NEW token and update all consumers one by one or via rolling deployment. Ensure the token is revoked by POST /api/v1/tokens/{id} to revoke (KB-00013 Step 1-4). For rotating the AD password, ensure it is done before 90 days (KB-00012 Step 1-4). No information on MFA bypass check from the provided context. For reassigning or resetting MFA bypass without user self-service, no clear steps are listed in the context provided, hence an external or manual method may be required.", "cited_artifacts": ["KB-00012", "KB-00013"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For svc-reporting-api, for rotation of credentials: For API token rotation and revocation, use the zero-downtime rotation pattern provided in KB-00013: Generate a NEW token while the OLD token is still valid, update all consumers of the token one by one or via rolling deployment, verify all consumers are using the new token by checking access logs, and revoke the OLD token using the POST /api/v1/tokens to create, DELETE /api/v1/tokens/{id} to revoke method and store tokens in Vault: vault kv put secret/svc/<service>/api-token value=<token>. For password rotation, follow the CyberArk / HashiCorp Vault procedure from KB-00012: Get the list of dependent services with `Get-ADUser <svc-account> -Properties ServicePrincipalNames,Description` and update the new password in CyberArk / HashiCorp Vault with `vault kv put secret/svc/<service>/new-password` and the Set-ADAccountPassword procedure for rotating the AD password: `Set-ADAccountPassword -Identity <svc-account> -NewPassword (ConvertTo-SecureString '<new-password>' -AsPlainText -Force) -Reset` to rotate the password. For account unlock and MFA reset, use Okta Admin Console for Okta MFA reset by clicking on the user and more actions to reset multifactor (follow steps 1-3 from KB-00011). No specific steps are provided for MFA reset in Azure AD and Google Workspace configurations from the given context. Escalation to respective admin consoles is necessary for those procedures, hence not a clear instruction here.", "cited_artifacts": ["KB-00012", "KB-00013"], "confidence": 0.5, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For rotating the AD password for the svc-reporting-api service account, use the following CyberArk procedure: Step 1 — Before rotating, use `Get-ADUser <svc-account> -Properties ServicePrincipalNames,Description` and search `grep -r '<service-account-name>' /etc/` to check for dependent services and search for config files for service-dependent information. Update the new password in CyberArk Vault before AD change with `Update-ADAccountPassword -Identity <svc-account> -NewPassword (ConvertTo-SecureString '<new-password>' -AsPlainText -Force) -Reset` for the AD password. For token revocation and rotation, use the zero-downtime rotation pattern: Generate a NEW token, update all consumers with `POST /api/v1/tokens` to create and `DELETE /api/v1/tokens/{id}` to revoke, and store in Vault with `vault kv put secret/svc/<service>/api-token value=<token>`. For API tokens, set an expiry with 90 days and use CyberArk Vault for secure token storage and rotation. For MFA bypass issues, follow Okta admin actions in the Okta admin console for MFA reset and Azure AD user authentication for MFA reset. No information directly mentioned for emergency revocation or lockout status issues in the given contexts. For more detailed or complex analysis, refer to KB-00012 and KB-00013 for password and token procedures, respectively.", "cited_artifacts": ["KB-00012", "KB-00013"], "confidence": 0.4, "escalate": false}}
```