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Model: masonmidd/ticket-gpt2
Source: Original Platform

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README.md

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+---
+library_name: transformers
+tags: []
+---
+
+# Model Card for Model ID: masonmidd/ticket-gpt2
+
+Task: IT Support Ticket Analysis — text generation for ticket categorization, triage, and troubleshooting suggestion.
+
+
+
+## Training Setup:
+Base model: gpt2 (pretrained, fine-tuned — not trained from scratch)
+Framework: Hugging Face transformers + Trainer API
+Epochs: 1
+Batch size: 2 per device
+Learning rate: 5e-5
+Max token length: 128
+Platform: Google Colab
+Input format: Ticket: <issue text>\nCategory: <labels>
+
+### Evaluation Metrics
+The model was evaluated on 4 hand-labeled IT support tickets across these categories: Network Issue, Hardware Issue, Software Issue, and Access Issue.
+Metric: Accuracy
+Value:Computed via sklearn.metrics.accuracy_score
+
+
+### Intended Uses and Limitations
+
+## Uses
+Automated ticket triage: Categorize incoming IT support tickets and suggest urgency level and routing team.
+Employee self-service: Provide first-pass troubleshooting suggestions to employees before escalating to IT staff.
+Help desk workflow automation: Reduce manual ticket sorting and improve response times.
+
+
+### Limitations:
+The model was trained for only 1 epoch on a relatively small batch size; outputs may be inconsistent or hallucinated.
+The evaluation set is very small (4 examples) — accuracy metrics should not be treated as production benchmarks.
+Keyword-based label extraction is used post-generation; the model does not natively output structured labels.
+Not suitable for sensitive or high-stakes IT decisions without human review.
+Performance degrades on ticket types not well-represented in the GitHub issues training data (e.g., HR, facilities, or non-software issues).
+The base GPT-2 model has a knowledge cutoff and no real-time awareness of your organization's systems or policies.
+<!-- This section is for the model use without fine-tuning or plugging into a larger ecosystem/app. -->
+
+[More Information Needed]
+
+### Downstream Use [optional]
+
+<!-- This section is for the model use when fine-tuned for a task, or when plugged into a larger ecosystem/app -->
+
+[More Information Needed]
+
+### Out-of-Scope Use
+
+<!-- This section addresses misuse, malicious use, and uses that the model will not work well for. -->
+
+[More Information Needed]
+
+## Bias, Risks, and Limitations
+
+<!-- This section is meant to convey both technical and sociotechnical limitations. -->
+
+[More Information Needed]
+
+### Recommendations
+
+<!-- This section is meant to convey recommendations with respect to the bias, risk, and technical limitations. -->
+
+Users (both direct and downstream) should be made aware of the risks, biases and limitations of the model. More information needed for further recommendations.
+
+## How to Get Started with the Model
+
+Use the code below to get started with the model.
+
+[More Information Needed]
+
+## Training Details
+
+### Training Data
+
+<!-- This should link to a Dataset Card, perhaps with a short stub of information on what the training data is all about as well as documentation related to data pre-processing or additional filtering. -->
+
+[More Information Needed]
+
+### Training Procedure
+
+<!-- This relates heavily to the Technical Specifications. Content here should link to that section when it is relevant to the training procedure. -->
+
+#### Preprocessing [optional]
+
+[More Information Needed]
+
+
+#### Training Hyperparameters
+
+- **Training regime:** [More Information Needed] <!--fp32, fp16 mixed precision, bf16 mixed precision, bf16 non-mixed precision, fp16 non-mixed precision, fp8 mixed precision -->
+
+#### Speeds, Sizes, Times [optional]
+
+<!-- This section provides information about throughput, start/end time, checkpoint size if relevant, etc. -->
+
+[More Information Needed]
+
+## Evaluation
+
+<!-- This section describes the evaluation protocols and provides the results. -->
+
+### Testing Data, Factors & Metrics
+
+#### Testing Data
+
+<!-- This should link to a Dataset Card if possible. -->
+
+[More Information Needed]
+
+#### Factors
+
+<!-- These are the things the evaluation is disaggregating by, e.g., subpopulations or domains. -->
+
+[More Information Needed]
+
+#### Metrics
+
+<!-- These are the evaluation metrics being used, ideally with a description of why. -->
+
+[More Information Needed]
+
+### Results
+
+[More Information Needed]
+
+#### Summary
+
+
+
+## Model Examination [optional]
+
+<!-- Relevant interpretability work for the model goes here -->
+
+[More Information Needed]
+
+## Environmental Impact
+
+<!-- Total emissions (in grams of CO2eq) and additional considerations, such as electricity usage, go here. Edit the suggested text below accordingly -->
+
+Carbon emissions can be estimated using the [Machine Learning Impact calculator](https://mlco2.github.io/impact#compute) presented in [Lacoste et al. (2019)](https://arxiv.org/abs/1910.09700).
+
+- **Hardware Type:** [More Information Needed]
+- **Hours used:** [More Information Needed]
+- **Cloud Provider:** [More Information Needed]
+- **Compute Region:** [More Information Needed]
+- **Carbon Emitted:** [More Information Needed]
+
+## Technical Specifications [optional]
+
+### Model Architecture and Objective
+
+[More Information Needed]
+
+### Compute Infrastructure
+
+[More Information Needed]
+
+#### Hardware
+
+[More Information Needed]
+
+#### Software
+
+[More Information Needed]
+
+## Citation [optional]
+
+<!-- If there is a paper or blog post introducing the model, the APA and Bibtex information for that should go in this section. -->
+
+**BibTeX:**
+
+[More Information Needed]
+
+**APA:**
+
+[More Information Needed]
+
+## Glossary [optional]
+
+<!-- If relevant, include terms and calculations in this section that can help readers understand the model or model card. -->
+
+[More Information Needed]
+
+## More Information [optional]
+
+[More Information Needed]
+
+## Model Card Authors [optional]
+
+[More Information Needed]
+
+## Model Card Contact
+
+[More Information Needed]

config.json

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+{
+  "activation_function": "gelu_new",
+  "add_cross_attention": false,
+  "architectures": [
+    "GPT2LMHeadModel"
+  ],
+  "attn_pdrop": 0.1,
+  "bos_token_id": 50256,
+  "dtype": "float32",
+  "embd_pdrop": 0.1,
+  "eos_token_id": 50256,
+  "initializer_range": 0.02,
+  "layer_norm_epsilon": 1e-05,
+  "model_type": "gpt2",
+  "n_ctx": 1024,
+  "n_embd": 768,
+  "n_head": 12,
+  "n_inner": null,
+  "n_layer": 12,
+  "n_positions": 1024,
+  "pad_token_id": null,
+  "reorder_and_upcast_attn": false,
+  "resid_pdrop": 0.1,
+  "scale_attn_by_inverse_layer_idx": false,
+  "scale_attn_weights": true,
+  "summary_activation": null,
+  "summary_first_dropout": 0.1,
+  "summary_proj_to_labels": true,
+  "summary_type": "cls_index",
+  "summary_use_proj": true,
+  "task_specific_params": {
+    "text-generation": {
+      "do_sample": true,
+      "max_length": 50
+    }
+  },
+  "tie_word_embeddings": true,
+  "transformers_version": "5.0.0",
+  "use_cache": false,
+  "vocab_size": 50257
+}

generation_config.json

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+{
+  "_from_model_config": true,
+  "bos_token_id": 50256,
+  "eos_token_id": 50256,
+  "transformers_version": "5.0.0"
+}

model.safetensors

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tokenizer_config.json

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+{
+  "add_prefix_space": false,
+  "backend": "tokenizers",
+  "bos_token": "<|endoftext|>",
+  "eos_token": "<|endoftext|>",
+  "errors": "replace",
+  "is_local": false,
+  "model_max_length": 1024,
+  "pad_token": "<|endoftext|>",
+  "tokenizer_class": "GPT2Tokenizer",
+  "unk_token": "<|endoftext|>"
+}