Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the SSO issues involving Confluence, JIRA, Okta SCIM provisioning, and API token rotation, the OKTA SCIM integration setup is missing, so we can address Okta SCIM issues and API token rotation. For Okta SCIM provisioning, follow the Okta SCIM 2.0 Provisioning Setup and Troubleshooting (KB-00009) guide to ensure attribute mapping is correct by matching the required attributes with the downstream application requirements (e.g., userName -> email). For the SSO redirect loop in Confluence and JIRA, we rely on SAML 2.0 SSO Configuration (KB-00010) but this does not address the issues directly as it’s about SAML configuration and not the redirect loop itself. For API token rotation, follow the API Token Rotation and Revocation (KB-00013) guide for the generic REST API tokens, ensuring tokens are rotated properly without a downtime window and setting token expiration to 90 days max. No further escalation is required as we have direct solutions for the given issues without needing to refer to multiple tickets. No context from TLS certificate or Jenkins API tokens is available.", "cited_artifacts": ["KB-00009", "KB-00010", "KB-00013"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the SSO broken issue where Confluence and JIRA have a redirect loop, Okta SCIM provisioning failure, and API token expiry are involved, we should tackle each with separate configurations: For Confluence and JIRA redirect loop, there's no direct ticket from the given context. For the API token expiry, use the API Token Rotation and Revocation from KB-00013. For Okta SCIM provisioning sync failure, refer to the Okta SCIM 2.0 Provisioning Setup and Troubleshooting from KB-00009. No specific configuration for JIRA redirect loop or Jenkins API token can be done from the provided information. Escalation of these issues to a solution cannot be resolved with the given context. Escalation true.", "cited_artifacts": ["KB-00013", "KB-00009"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the SSO broken for multiple apps with issues in Confluence and JIRA due to redirect loop, the Okta SCIM provisioning silent failure due to attribute mapping misalignment, and the API token expiry on the identity health dashboard, we need to address each issue. For Confluence and JIRA redirect loop (likely a configuration mismatch between their SP and Okta SAML configuration), refer to the SAML 2.0 SSO configuration guide from KB-00010, ensuring the SP entity ID and ADFS ACS URL match correctly. For Okta SCIM provisioning (silent failure due to attribute mapping), map the required SCIM attributes according to KB-00009 for a seamless integration (userName to email, givenName to givenName, familyName to familyName). For the API token expiry on the dashboard, refer to API token rotation and revocation guide from KB-00013 to ensure tokens are rotated with zero downtime. No need for escalation as these guides cover all points.", "cited_artifacts": ["KB-00010", "KB-00009", "KB-00013"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the SSO broken issue for Confluence and JIRA where redirect loop is a problem, rotate the REST API token using the zero-downtime rotation pattern from KB-00013. For Okta SCIM provisioning sync failure, go through the setup and attribute mapping from KB-00009 for enabling Okta SCIM 2.0 and ensuring correct attribute mapping. Regarding the 401 on the monitoring API token for the identity health dashboard, refer to the API token rotation and revocation from KB-00013 for rotation and revocation of the API token. No direct pointers in the provided context to handle the TLS certificate issue or service account password rotation for this ticket as they are not mentioned directly in the provided context. Escalation not indicated with the given data.", "cited_artifacts": ["KB-00013", "KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the SSO broken for multiple apps, the API token expiry in Confluence and JIRA can be addressed with the API Token Rotation and Revocation advice from KB-00013: Generate a new API token while the old one is still valid, update all consumers of the token, and rotate the token to prevent downtime. For the Okta SCIM provisioning sync failure, refer to the Okta SCIM 2.0 Provisioning Setup and Troubleshooting from KB-00009: Ensure that SCIM connector base URL and auth details match and use attribute mapping correctly (ensure 'userName' maps to email, 'givenName' to givenName, and 'familyName' to familyName). No direct solution for the API token expiry in the JIRA and Confluence redirect loop issues is found, and the access token 401 in the identity health dashboard is under API Token Rotation and Revocation. Escalation measures are not provided in the given context, so these issues need separate investigations and likely require different context references. ", "cited_artifacts": ["KB-00013", "KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Confluence and JIRA redirect loop issue, refer to the SAML 2.0 SSO configuration guide (KB-00010) which explains that the SP Entity ID on the Confluence side must match the Audience on the JIRA side. For Okta SCIM provisioning failures, follow Okta SCIM 2.0 provisioning setup and troubleshooting (KB-00009) to ensure attribute mapping with the required attributes: userName for email, givenName, and familyName. For the Okta SCIM integration, ensure that the target app (Confluence and JIRA) supports the required Okta connectors and is enabled for Okta SCIM 2.0 provisioning. For the API token issue, use the API Token Rotation and Revocation guide (KB-00013) for zero-downtime token rotation and valid token expiry checks. No specific escalation ID matches the given context directly, and no specific certificate renewal or service account password rotation is mentioned, thus no direct reference to such contexts. Escalation or multi-faceted issues are not present in the provided references.", "cited_artifacts": ["KB-00010", "KB-00009", "KB-00013"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the SSO issues with Confluence, JIRA, Okta SCIM provisioning, and API token expiry, the Okta SCIM provisioning issue can be resolved by ensuring attribute mapping in Okta’s Okta Admin > Provisioning > App attribute mapping tab is set correctly and maintaining 30-day attribute sync frequency to avoid silent failures. For Confluence and JIRA SSO redirect loop issue, there isn’t direct solution available in the given context and could be related to SAML configuration attributes mismatch which can be checked via the Okta SAML configuration in Okta Admin > Applications > Connect > Confluence. For API token rotation issue in the identity health dashboard, follow the API token rotation procedure from the API Token Rotation and Revocation KB-00013 for rotating and revoking the tokens without downtime, by updating all consumers to the new token and re-checking the access logs. Escalation steps could not be followed from the given resources.", "cited_artifacts": ["KB-00009", "KB-00013"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the SSO issues with Confluence and JIRA redirect loops, the Okta SCIM provisioning sync issue with users, and the API token expiry for the identity health dashboard, we need to focus on the Okta SCIM provisioning setup and the API token rotation. For Okta SCIM provisioning, refer to KB-00009 steps 1 through 4, which include enabling the SCIM connector and configuring attribute mappings. For the API token expiration, refer to KB-00013 for API token rotation and revocation, with the zero-downtime rotation pattern and setting expiry to 90 days. Escalation is not required as all required information is available in the provided contexts. No need for certificates or any other integration details as provided contexts are about these issues specifically.", "cited_artifacts": ["KB-00009", "KB-00013"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OOM crash due to unbounded Guava Cache in user-profile service, set the maximumSize property in Guava Cache to avoid heap exhaustion by -XX:MaxHeapSize parameter. For DB connection pool exhaustion, the connection limit (max value) should be managed by the hikaricp_connections_max metric in Prometheus. For rollback of DB migration, refer to KB-00020 for a rollback procedure for Kubernetes applications, and for the DB connection pool exhaustion, increase the heap size in JVM -XX:MaxHeapSize to prevent heap exhaustion. No direct reference for Okta SCIM rollback or VM rollback procedures is provided from the context provided. ", "cited_artifacts": ["KB-00015", "KB-00016", "KB-00020"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OOM crash in the user-profile service, use the JDK flag `-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/ -XX:+ExitOnOutOfMemoryError` to capture a heap dump and use Eclipse MAT to analyze the heap dump for the largest retained heap and its dominant byte array, which points to Guava Cache or Caffeine unbounded cache without `maximumSize` being configured. For DB pool exhaustion, check Prometheus or Grafana for the ‘hikaricp_connections_active’ metric, confirm the pool is saturated by ‘hikaricp_connections_max’, and check the ‘idle’ and ‘active’ state in the pg_stat_activity or SHOW PROCESSLIST to ensure the connection pool exhaustion. For the DB migration rollback, use the Kubernetes/Helm rollback method with `helm rollback <release-name> 0` to rollback to the previous revision or use `kubectl rollout undo deployment/<name>` for legacy VM rollback, but no direct method for rollback in the DB migration context is provided. Escalation to Okta SCIM provision rollback is not mentioned in the given context and is for Okta integration.", "cited_artifacts": ["KB-00015", "KB-00016", "KB-00020"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OOM crash issue, use the JVM heap dump analysis by adding `-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/ -XX:+ExitOnOutOfMemoryError` to the JVM flags and capture the heap dump using `jmap -dump:format=b,file=/tmp/heap_$(date +%s).hprof <pid>`. For the DB connections exhaustion, since the service is not explicitly tied to a DB pool exhaustion in the provided context, we need to infer the problem: connection pool exhaustion can be checked by monitoring the active and pending connections in Prometheus metrics and thread dumps. For rollback with DB migration concern, follow the rollback procedures for Kubernetes (k8s rollback): `helm rollback <release-name> 0` for the rollback within 15 mins. As for DB migration rollback, there's no direct context and no specific rollback for DB migrations provided. Escalation is not required for the given context. No cited artifacts fit for the Okta integration from the retrieved context.", "cited_artifacts": ["KB-00015", "KB-00016", "KB-00020"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OOM crash in the user-profile service due to unbounded Guava Cache or Caffeine without `maximumSize` configured (root cause), use the following for the DB pool exhaustion: Check Prometheus/Grafana metric `hikaricp_connections_active` to see if it equals `hikaricp_connections_max` and look for `idle` and `active` in pg_stat_activity state for idle connections = pool is holding connections not in use and high 'active' = queries running long (diagnosis), and restart the application service to flush the connection pool (recovery). For rollback on DB migration, refer to the DB migration rollback procedure in KB-00020 for the rollback steps (if it’s a fast deploy) or the VM rollback for legacy deployments, checking if rollback exists in the migrations folder (if DB migration was run). No direct link from retrieved text for Okta integration, but Okta SCIM setup and testing can be attempted using attributes mapping (KB-00016 for attributes mapping and KB-00009 for Okta provisioning setup if needed, but not essential here).", "cited_artifacts": ["KB-00015", "KB-00016", "KB-00020"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OOM crash in the user-profile service, use the -XX:+HeapDumpOnOutOfMemoryError JVM flag to capture heap dumps and check the heapdump path, i.e., -XX:HeapDumpPath=/var/log/heapdumps/ and use jmap to take a heap dump: 'jmap -dump:format=b,file=/tmp/heap_$(date +%s).hprof <pid>'. For DB pool exhaustion, check Prometheus/Grafana for active connections and connections max, and use the thread dump (kill -3 <pid>) to find connection holders. For rollback, for the application DB migration rollback, refer to KB-00020 for the rollback procedure for Kubernetes/Helm deployments: `helm rollback <release-name> 0` or `kubectl rollout undo deployment/<name>`. For Okta SCIM 2.0, refer to the setup steps from KB-00015 and KB-00016 for the DB connection pool exhaustion, and no direct rollback step exists for Okta SCIM as it is not mentioned in the provided context. Escalation steps are not required as the provided context covers the necessary points for rollback procedure and issues but lacks clear methods for Okta SCIM rollback setup and DB migration rollback confirmation.", "cited_artifacts": ["KB-00015", "KB-00020", "KB-00016"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OOM crash in user-profile service, set `-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/ -XX:+ExitOnOutOfMemoryError` in the JVM options to enable heap dump and add `-XX:HeapDumpPath=/var/log/heapdumps/` to capture the heap dump on the user-profile service PID with the 'jmap -dump:format=b,file=/tmp/heap_$(date +%s).hprof <pid>'. Use Eclipse MAT to analyze the heap dump by opening the heap dump and running the 'Leak Suspects' report to identify the 'Problem Suspect' with the largest retained heap. For DB pool exhaustion, check the Prometheus metric for `hikaricp_connections_active` and `hikaricp_connections_max` to ensure the connection pool is not saturated and follow the steps to check for connection holders in the thread dump by killing the process with `kill -3 <pid>` and checking for threads in 'RUNNABLE' or 'WAITING' state with JDBC/database stack frames. For the rollback concern, the rollback procedure for a DB migration rollback can be guided by the Application Deployment Rollback Procedure in KB-00020 if the migration is within 15 minutes and for connection pool exhaustion recovery by the DB Connection Pool Exhaustion in KB-00016. No specific reference from Okta SCIM issues are mentioned in the provided context. Escalation ticket could apply if services require special attention outside the provided contexts.", "cited_artifacts": ["KB-00015", "KB-00016", "KB-00020"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the user-profile service OOM crash, configure the Guava Cache or Caffeine cache to have a maximumSize set to avoid heap exhaustion by adding the following JVM flag: `-XX:MaximumHeapSize=512m` and add `-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/ -XX:+ExitOnOutOfMemoryError` to capture heap dumps for analysis. For the connection pool exhaustion in the orders service, ensure there are no idle connections being held by checking Prometheus metrics for hikaricp_connections_active and hikaricp_connections_max, and use JDBC logging in the thread dump or check the application logs for long-running queries and unclosed ResultSets. For rollback, for v5.0.0 DB schema migration rollback, refer to the rollback procedure in the Application Deployment Rollback Procedure (KB-00020), and ensure to rollback within 15 minutes to avoid DB issues. No direct escalation procedures or references to Okta SCIM are provided. Escalation to simpler steps involving clear DB migration rollback steps within the context of v5.0.0 rollback procedure is advised.", "cited_artifacts": ["KB-00015", "KB-00016", "KB-00020"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OOM crash, use the heap dump analysis by adding the JVM flags `-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/heapdumps/ -XX:+ExitOnOutOfMemoryError` to your application server startup. Capture heap dumps on running processes using `jmap -dump:format=b,file=/tmp/heap_$(date +%s).hprof <pid>` and analyze the dump with Eclipse MAT to find the largest retained heap, usually caused by unbounded cache such as Guava Cache without `maximumSize` configuration. For DB connection pool exhaustion, ensure the connection pool limit is not exceeded by checking Prometheus/Grafana metrics for `hikaricp_connections_max` and `hikaricp_connections_active`. For rollback of DB migration which involves database-side changes, check for rollback commands in the database migration rollback strategy, and refer to the Kubernetes rollback method under `helm rollback <release-name> 0` or `kubectl rollback` for legacy VMs based on the rollback procedures. No direct escalation issues are found as the details for rollback of these issues are provided under the respective context. No specific reference for Okta SCIM or CrashLoopBackOff issue is found in the context provided.", "cited_artifacts": ["KB-00015", "KB-00016", "KB-00020"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The issue with the laptop on the corporate wifi failing to resolve corp-sharepoint.corp.example.com likely stems from an incorrect DNS server configuration. Check if the DNS settings are being redirected to the wrong internal server by using the command `nslookup corp-sharepoint.corp.example.com` and see if it returns 'server can't find corp-sharepoint.corp.example.com: NXDOMAIN'. If it points to the wrong internal server, it indicates an incorrect DNS server assignment setting in network properties. Correct this by going to Control Panel > Network and Sharing Center > Change adapter settings, right-click on the network adapter > Properties > Internet Protocol Version 4 (TCP/IPv4) > Properties and ensure 'Obtain an IP address automatically' is selected or manually enter the correct server address. For the split-DNS routing issue, use `ipconfig /registerdns` on Windows or `sudo nscd -i hosts` on Linux to clear the DNS cache and force DNS resolution to the internal servers. No need to escalate based on provided context.", "cited_artifacts": ["KB-00003"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "To resolve the DNS resolution failure for corp-sharepoint.corp.example.com, you need to check if the app is using the wrong DNS server by running `nslookup corp-sharepoint.corp.example.com` and ensure that the internal corp DNS server (10.10.1.53 or 10.10.2.53) is being used without issues. Use `dig @10.10.1.53 google.com +time=2` to check forwarder chain connectivity without blocking and ensure internal records (corp.example.com, svc.example.com) are authoritative by checking client DNS server assignment with `ipconfig /displaydns` (on Windows) or `cat /etc/resolv.conf` (on Linux). If internal zones are not sending queries to the internal corp server, it indicates split-DNS routing is sending the query to external resolvers, and the DNS resolution issue is internal. No need for escalation; steps include consistent configuration for internal DNS server assignments and ensuring the forwarders are not blocking. No need to cite escalate as there’s no mention of network issues or other tickets. No reference to SSL certificates or BGP peer session fixes in the provided context.", "cited_artifacts": ["KB-00003"], "confidence": 0.4, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The issue with the laptop on the corporate wifi being unable to resolve corp-sharepoint.corp.example.com is due to an incorrect internal DNS server configuration on the client side, which is fetching external resolver data. Use `nslookup corp-sharepoint.corp.example.com 10.10.1.53` to confirm the internal DNS server is configured incorrectly and uses an incorrect external DNS IP for the corp-domain. You can also use `dig @10.10.1.53 google.com +time=2` to check if the internal forwarder to the corporate ISP’s external DNS (10.10.1.53) is blocked. For internal DNS server assignment, ensure the client is configured to use the correct internal DNS (10.10.1.53, 10.10.2.53) on Windows: `ipconfig /registerdns` or on Linux: `sudo nano /etc/resolv.conf` with the nameservers listed correctly. No specific escalation steps from the provided contexts are applicable.", "cited_artifacts": ["KB-00003"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The issue with the laptop on the office Wi-Fi not resolving corp-sharepoint.corp.example.com can be due to the wrong DNS server being used by the client. Use the 'Isolate DNS vs network' step from KB-00003 by running `nslookup corp-sharepoint.corp.example.com 10.10.1.53` on the laptop to confirm it is not using the correct corporate DNS. If `nslookup` returns NXDOMAIN, it confirms the internal DNS resolution failure. In the corporate network, the internal zones (corp.example.com, svc.example.com) are authoritative on 10.10.1.53. Ensure this DNS server is configured correctly in the client's settings. If the internal forwarder chain (10.10.1.53) is working internally but not for external names, check the connectivity by running `dig @10.10.1.53 google.com +time=2`. If there's a timeout, forwarder blocking might be the issue; ensure there are no forwarder blockers and the settings are correct on the client end. No escalation needed as the provided context is focused on DNS resolution and not the use of TLS certificates or BGP peer sessions, which are not applicable to the issue at hand.", "cited_artifacts": ["KB-00003"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The issue with the laptop not resolving corp-sharepoint.corp.example.com from the corporate wifi is due to the wrong DNS server being used. Check with the command `nslookup corp-sharepoint.corp.example.com 10.10.1.53` to see if it returns a result, indicating the internal corporate DNS server is working correctly. If `nslookup` fails, it suggests the DNS forwarders are set incorrectly. Run `dig @10.10.1.53 google.com +time=2` to check if there’s connectivity from the internal DNS server to an external DNS. If there’s a timeout or error, the internal forwarders are likely being blocked. Ensure the client's DNS settings on the laptop are set to use the correct internal DNS servers (10.10.1.53, 10.10.2.53) by checking the DNS settings in the network adapter properties or through `ipconfig /all` for Windows or `network manager` for Linux. No specific escalation steps from the provided contexts are applicable here as we focused on DNS resolution and not certificate renewal, BGP peer session issues, or DHCP scope exhaustion. Escalation steps for other issues are not applicable as only DNS issues are being addressed here.", "cited_artifacts": ["KB-00003"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the issue of the laptop on the corporate wifi unable to resolve corp-sharepoint.corp.example.com, the primary culprit seems to be the DNS server misconfiguration leading to a failed internal DNS resolution for the corp zone. Use the step-by-step guide from the KB-00003 guide: confirm the client uses the correct DNS server by using `nslookup corp-sharepoint.corp.example.com 10.10.1.53` (if nslookup succeeds but application fails, change the DNS in the Windows settings to the internal corp DNS server 10.10.1.53 and retry. If this fails, check the internal forwarder chain by using `dig @10.10.1.53 google.com +time=2` and look for a timeout. This indicates forwarders blocking the internal queries to external resolvers. No need to escalate as these steps directly relate to the corporate DNS resolution failure. No direct reference to the other contexts.", "cited_artifacts": ["KB-00003"], "confidence": 0.4, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The issue with the laptop being unable to resolve corp-sharepoint.corp.example.com from the corporate wifi is due to the wrong DNS server being used by the application. You need to ensure that the internal corp DNS (10.10.1.53 and 10.10.2.53) is being used correctly. Run `nslookup corp-sharepoint.corp.example.com 10.10.1.53` to ensure the internal corp DNS server is being used and not an external one. If nslookup fails, then the internal DNS server configuration on the client might be wrong. Use `ipconfig /registerdns` or `ipconfig /registerdns /registerall` on Windows or `sudo dpkg-reconfigure resolvconf` on Linux to register the correct DNS server. Additionally, ensure the internal zones (corp.example.com, svc.example.com) are authoritative on the correct internal DNS server and no split-DNS routing is happening which sends the query to external resolvers. No need to escalate as all steps are based on the provided context.", "cited_artifacts": ["KB-00003"], "confidence": 0.4, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the issue where the laptop on the corporate wifi can't resolve corp-sharepoint.corp.example.com, the application is failing to use the correct DNS server. Use KB-00003 to check if the client is using the wrong DNS server with the command `nslookup corp-sharepoint.corp.example.com 10.10.1.53` to target the corp DNS server. If nslookup fails, it points to forwarder connectivity issues, use `dig @10.10.1.53 google.com +time=2` to check if the forwarders are blocked or responding incorrectly. Since the internal zones are authoritative on 10.10.1.53 and NXDOMAIN for internal names means either the record is missing or split-DNS routing is sending the query to external resolvers, ensure no split-DNS routing is happening by checking with `ipconfig /flushdns` on Windows or `ipcache flush` on Linux. Escalation steps are not applicable with the provided details.", "cited_artifacts": ["KB-00003"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "To renew the TLS certificate for internal-api.corp.example.com, generate a new CSR using the command `openssl req -new -newkey rsa:2048 -nodes -keyout internal-api.key -out internal-api.csr -subj '/CN=internal-api.corp.example.com/O=Corp/C=US'`. Add SANs by creating a configuration file with `subjectAltName = DNS:internal-api.corp.example.com,DNS:api.internal.corp.example.com,IP:10.0.0.1` and add this file while generating the CSR. Submit the CSR to the IT-PKI team via ServiceNow ticket category 'Certificate > Internal PKI' with category ‘Internal TLS Cert > Renewal’. Ensure there are no other issues by checking the CSR expiration with `openssl s_client -connect internal-api.corp.example.com:443 -servername internal-api.corp.example.com </dev/null 2>/dev/null | openssl x509 -noout -dates` which returns the date of expiry. Wait 2 business days for the renewal to be processed. No need to escalate due to the lack of specific details for the other tickets provided.", "cited_artifacts": ["KB-00014"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the TLS certificate on internal-api.corp.example.com, the certificate will expire within the next 14 days, hence it needs to be renewed at least 14 days before the expiry. Generate a new CSR for internal-api.corp.example.com using the command `openssl req -new -newkey rsa:2048 -nodes -keyout internal-api.key -out internal-api.csr -subj '/CN=internal-api.corp.example.com/O=Corp/C=US'` and add SANs with a config file. Attach the CSR to an IT-PKI ticket in ServiceNow with category 'Certificate > Internal PKI'. The renewal request should be submitted at least 14 days in advance and needs to be done with the command `openssl s_client -connect internal-api.corp.example.com:443 -servername internal-api.corp.example.com </dev/null 2>/dev/null | openssl x509 -noout -dates` to check if the certificate is about to expire. No need for escalation or reference to other KBs for API token rotation or SAML configuration issues.", "cited_artifacts": ["KB-00014"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the TLS certificate on internal-api.corp.example.com, the certificate can be renewed by generating a new CSR, adding subject alternative names (SANs) in a config file, and submitting the CSR to the IT-PKI team via ServiceNow ticket category 'Certificate > Internal PKI'. Generate the CSR with 'openssl req -new -newkey rsa:2048 -nodes -keyout internal-api.key -out internal-api.csr -subj '/CN=internal-api.corp.example.com/O=Corp/C=US' and add SANs in a config file with 'subjectAltName = DNS:internal-api.corp.example.com,DNS:some.alias.internal-api'. Submit the CSR to the IT-PKI team at 'ServiceNow' with category 'Certificate > Internal PKI'. No escalatory steps are required as all the steps are covered under the provided knowledge base. No more details are provided for other tickets (IdP configuration, API token rotation, DNS resolution) hence no additional references are provided.", "cited_artifacts": ["KB-00014"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "To renew the TLS certificate for internal-api.corp.example.com, use the steps from KB-00014: Generate a new CSR using the command `openssl req -new -newkey rsa:2048 -nodes -keyout internal-api.key -out internal-api.csr -subj '/CN=internal-api.corp.example.com/O=Corp/C=US'`. Add SANs using a config file with `subjectAltName = DNS:internal-api.corp.example.com,DNS:internal-api.local,IP:192.168.1.1` for a SAN IP and DNS. Submit the CSR to the IT-PKI team via ServiceNow with category 'Certificate > Internal PKI' at least 14 days before the certificate expiry. For renewal, the IT-PKI team will issue the renewed certificate within 2 business days. Ensure this process adheres to the service level agreement by keeping the CSR request well before the certificate expiration. No need for escalation.", "cited_artifacts": ["KB-00014"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "To renew the TLS certificate for internal-api.corp.example.com, generate a new CSR with the command `openssl req -new -newkey rsa:2048 -nodes -keyout internal-api.key -out internal-api.csr -subj '/CN=internal-api.corp.example.com/O=Corp/C=US'`. For SANs, you'll need to create a config file for subjectAltName that includes `subjectAltName = DNS:internal-api.corp.example.com,IP:10.0.0.1,IP:10.1.0.1` and send this CSR to the IT-PKI team via a ServiceNow ticket with category 'Certificate > Internal PKI'. Ensure to generate the CSR at least 14 days prior to the expiration and include the CSR config details. There is no direct guidance on renewing SAML certificates or managing API tokens in the provided context. Escalation to SAML or API token management tickets isn’t applicable to TLS certificate renewal. No need to escalate.", "cited_artifacts": ["KB-00014"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "To renew the TLS certificate for internal-api.corp.example.com, generate a CSR using the provided steps: openssl req -new -newkey rsa:2048 -nodes -keyout internal-api.key -out internal-api.csr -subj '/CN=internal-api.corp.example.com/O=Corp/C=US'. Add Subject Alternative Names if needed with the config file with 'subjectAltName = DNS:internal-api.corp.example.com,IP:192.168.1.1'. Submit the CSR to the IT-PKI team via ServiceNow ticket 'Certificate > Internal PKI' with the category and summary provided. Renew the certificate 14 days before it expires to avoid SSL handshake errors. No need to escalate as the context clearly outlines steps for certificate renewal and no other issues or similar problems.", "cited_artifacts": ["KB-00014"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the TLS certificate on internal-api.corp.example.com, you need to generate a new CSR with the key and certificate details and add the intended Subject Alternative Name (SANs). Use the following steps: Generate CSR with the command `openssl req -new -newkey rsa:2048 -nodes -keyout internal-api.key -out internal-api.csr -subj '/CN=internal-api.corp.example.com/O=Corp/C=US'`. For adding SANs, create a config file like `/CN=internal-api.corp.example.com, DNS:api.corp.example.com, IP:10.10.1.10` and configure IT-PKI team for renewal by submitting the CSR via ServiceNow ticket for category 'Certificate > Internal PKI'. Monitor for renewals within a standard 2 business days. No direct references to SAML configuration or API token rotation are in the context provided for these issues.", "cited_artifacts": ["KB-00014"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the TLS certificate on internal-api.corp.example.com to be renewed, we need to generate a new CSR using the provided steps in the 'TLS Certificate Renewal for Internal Services' (KB-00014) guide. Use the command `openssl req -new -newkey rsa:2048 -nodes -keyout internal-api.key -out internal-api.csr -subj '/CN=internal-api.corp.example.com/O=Corp/C=US'` for the CSR and then add subjectAltName SANs as per the config file format in the guide. Submit the CSR to the IT-PKI team via the ServiceNow ticket category 'Certificate > Internal PKI' with the exact steps mentioned and a request for renewal at least 14 days before the certificate expiry. No further escalation needed as the context provided is sufficient for certificate renewal without needing references from other contexts.", "cited_artifacts": ["KB-00014"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the EXSTART stuck state in OSPF adjacencies, the MTU between the interfaces of both routers should be aligned or use the command `ip ospf mtu-ignore` on both interfaces to bypass the MTU mismatch issue. For the BGP peer session down issue, ensure the hold timer mismatch is not the cause by checking `show ip ospf adj` for EXSTART state and `debug ip bgp <peer-ip> events` for 'hold time mismatch' and setting `neighbor <peer-ip> timers <keepalive> <hold>` to correct the hold-timer mismatch. No specific details are available from the retrieved context for other issues like the BGP route not appearing or API gateway timeouts, but we ensure the BGP hold-timer mismatch is addressed first. Escalation of the issue without detailed context is not applicable here.", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.4, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OSPF adjacency stuck in EXSTART, use `show ip ospf neighbor` and check if it's in the INIT state or 2-WAY state to identify the cause of MTU mismatch between the two routers’ interfaces using `ip ospf mtu-ignore` or align the MTU with `debug ip ospf adj` for area mismatch by ensuring both routers agree on `area <id> st` for non-stub areas. For the BGP peer session issue, ensure the peer address is reachable via `ping vrf MGMT <peer-ip> source <local-ip>` and check for hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` if the peers are not in the same AS with `neighbor <ip> remote-as` configuration and fixing by using `clear ip bgp <peer-ip> events` and clear AS number configuration if there is an AS number mismatch. No further escalation for this set of issues is needed with the available resources in the context.", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the EXSTART state issue in the OSPF adjacency, adjust the MTU between the two routers by ensuring their interfaces have the same MTU. Use `show ip ospf neighbor` to confirm the adjacency is in a stable state like 2-WAY, and for the BGP peer session issue, ensure the hold timers are the same on both peers by using `show ip ospf neighbors detail` to check adjacency states and `debug ip ospf adj` for MD5 key matching. For the BGP configuration mismatch, use `show ip ospf neighbors detail` to identify the hold timer mismatch and adjust it with `neighbor <peer-ip> timers keepalive <holdtime>` until they are in sync. No specific steps are provided for troubleshooting the missing BGP route to 10.99.0.0/24 with OSPF redistribution as it seems to be outside the direct troubleshooting guides given for BGP and OSPF configuration states and is not covered in the provided contexts directly.", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OSF adjacency stuck in EXSTART state, ensure that the MTU (Maximum Transmission Unit) between the neighbors is the same and aligns with the peer router's MTU. Use the command `show ip ospf neighbor detail` to check and ensure the hello/dead intervals are matching (use `show ip ospf neighbor detail` and look for the correct MTU in the output). For the BGP route not appearing in OSPF, ensure the area mismatch by checking with `show ip ospf neighbor detail` and ensuring area flags in `show ip ospf neighbor detail` are consistent. No direct steps from the provided context directly address the BGP route for redistribution in OSPF (which is not in the context). So we can use the MTU and area flag configurations directly. There is no resolution from the context for ensuring BGP hold timer mismatch. Escalation to BGP peer configuration issues: Check for hold timer mismatch with `show ip ospf adjacency` on both routers and ensure hold-interval is same for both peers. Use `neighbor <ip> timers <keepalive> <hold>` command to adjust and ensure hold-timer is same and equal for keepalive and hold. No direct fixes for clear ACL blocking TCP/179 in BGP state as it's not in the context, but we can ensure router configurations to be in line with other steps. Escalation: No direct escalation fixes given in context. No escalation needed based on context.", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the EXSTART issue in the OSPF adjacency, use `show ip ospf neighbor` to check if the neighbor is stuck at the INIT state and align the MTU between the two interfaces by ensuring `ip ospf mtu-ignore` or adjusting the MTU to match the interface MTU. For the BGP peer session down, verify the AS numbers of both peers match with `neighbor <ip> remote-as <AS>`, and ensure the hold-timer is set correctly with `neighbor <ip> timers <keepalive> <hold>`. No need for configuration changes from the other contexts provided. Escalation: No escalation in context provided.", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OSPF adjacency issue being stuck in EXSTART state, ensure that the MTU between the two peers match by running `show ip ospf neighbor detail` and checking if the interfaces have consistent MTU using `show ip ospf neighbor detail | include neighbor_address` and `show ip ospf interface` to compare MTU. For the BGP route issue, ensure that the hold-timer mismatch in OSPF is resolved by using `show ip ospf neighbor detail` to check if adjacency is in INIT or 2-WAY states and adjusting MTU settings accordingly. For BGP peer session down, run `show ip ospf neighbor detail` to see BGP states and ensure hold-timer mismatch by tuning `neighbor <ip> timers <keepalive> <hold>` to align keepalive and hold timers. No direct issues from other retrieved contexts are applicable.", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OSPF adjacency issue in the EXSTART state, align the MTU by ensuring the physical MTU matches the interface MTU on both routers using the `show ip ospf neighbor detail` to find MTU mismatches and adjusting `ip ospf mtu-ignore` as necessary. For the BGP route issue, ensure hold timers are synchronized with `show ip ospf neighbor detail` to check hold timers and `debug ip ospf adj` to look for area mismatch between `show ip ospf` area flags. No direct tools from the context point to the API Gateway timeout or the corporate DNS issues which are not related to the network adjacency and route issues. Hence, the tickets can only be solved by referring to the provided BGP and OSPF guides: refer to KB-00002 for MTU, area mismatch resolution for OSPF adjacency, and the BGP hold timer mismatch for BGP in the BGP Troubleshooting Guide (KB-00001). No other information directly solves the VPN tunnel flapping or DNS resolution from the context.", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the EXSTART adjacency failure in OSPF, ensure the MTU between the peer interfaces is consistent by running `show ip ospf neighbor detail` and checking if the hello/dead timers match the remote router's settings. Use `show ip ospf neighbor detail` to identify the area types of both routers and ensure they agree on the `area <id> st` configuration. For the BGP route not appearing issue, check the peer AS numbers and configurations by verifying `neighbor peer-ip remote-as <peer-as-number>` on both routers and ensuring there is no configuration mismatch in `neighbor peer-ip timers <keepalive> <hold>` or MD5 keys. There are no direct calls to fix the BGP peer session down problem based on the provided resources. Thus, no specific CLI command or configuration from the provided contexts for the BGP peer session down aspect is applicable. Escalation not required as both the OSI issues have their respective resolutions in the retrieved context.", "cited_artifacts": ["KB-00002", "KB-00001"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The Okta SCIM 2.0 provisioning setup issue for Okta to Salesforce syncs silent failures, which needs to be addressed by following the Okta SCIM 2.0 provisioning setup steps from KB-00009. In Okta Admin: Applications > App > Provisioning tab, enable SCIM provisioning. Set the SCIM connector base URL to 'https://<your-app>/scim/v2/' and ensure the OAuth2 token is configured correctly with the base URL and secret key. In Okta, go to Apps > Scim Connector > Test Connector to ensure it’s connected correctly and returns 200 status. Ensure that the attribute mappings in Okta are set to userName (email), givenName, familyName, and phoneNumbers[0].value as required in the attribute mappings. For Salesforce deprovisioning, there’s no direct information in the provided context to fix this, hence we can't address the Salesforce account deprovisioning issue here. Escalation is not needed in the current context.", "cited_artifacts": ["KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Salesforce offboarding issue where 8 offboarded employees still have active accounts and the SAML cert for Salesforce in Okta expires in 5 days, we can configure Okta SCIM provisioning in Okta Admin to ensure the user lifecycle sync from Okta to Salesforce. In Okta Admin, under Applications, enable SCIM provisioning for Salesforce. Set the SCIM connector base URL to `https://<your-app>/scim/v2/`. Ensure the Auth header uses HTTP and enter the Bearer token generated in Okta. Test the connector via a GET /scim/v2/Users request and enable the push functionalities (New Users, Profile Updates, Deactivate Users) as these attributes need to be synced from Okta to Salesforce. For the SAML cert issue, there is no direct Okta or Salesforce specific solution mentioned; hence, we look for Okta SCIM issue which has a resolution via Okta SCIM settings under Okta Admin. No other steps are applicable from the given context for Active Directory, TLS, or SAML certificate issues. No CVEs or escalation measures found from the provided context.", "cited_artifacts": ["KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Salesforce users still having active accounts despite offboarding and SAML cert expiration in Okta, we can use Okta SCIM 2.0 provisioning setup to manage user lifecycle. We need to ensure that Okta is configured to sync with Salesforce for user lifecycle (create/update/deactivate) by following the steps from Okta SCIM 2.0 Provisioning Setup and Troubleshooting (KB-00009). Go to the Okta Admin Console, Applications, and select the Salesforce app. Enable SCIM provisioning and set up attribute mappings accordingly. No direct escalation from the provided info on Okta certificate expiration or Salesforce deprovisioning exists. No specific certificate or AD authentication failures are relevant to Okta user deprovisioning. Escalation tools are not found in the given resources. Hence, direct tool escalation is not required. Troubleshoot Okta provisioning by ensuring Okta is not silently silencing Salesforce user deprovisioning and attribute mappings are correctly set.", "cited_artifacts": ["KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The Okta SCIM 2.0 provisioning setup error in Okta Admin can be fixed by ensuring the Okta App is configured with the right SCIM attributes mapping as described in KB-00009. For the Salesforce offboarding issue, it appears there's no direct fix from the provided context. However, the Okta SCIM configuration ensures users are deactivated on Okta and syncs these actions to Salesforce for deprovisioning. No specific Okta MFA reset or Active Directory problems are mentioned which fits the Okta SCIM setup. No need for Azure AD or Internal TLS certificate renewal for the Okta and Salesforce ticket details. Escalation isn’t necessary as no supporting context from other mentioned issues.", "cited_artifacts": ["KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Salesforce users still having active accounts after offboarding due to the Okta SCIM 2.0 provisioning misconfiguration, you need to ensure Okta provisioning is correctly configured and misconfigured is not due to any silent provisioning failures. Use Okta Admin Console to enable SCIM provisioning on the Okta App and use the attribute mapping and ensure the required and common attributes (userName, givenName, familyName) match with Salesforce attributes. Also, ensure Okta admin has the Connector Base URL: 'https://<your-app>/scim/v2/' and test the connector for no 401 errors. For the SAML cert issue, Okta SCIM attribute mappings (givenName, familyName) should be set in Okta Admin. There is no direct SAML cert renewal issue mentioned. Use the provided Okta MFA reset steps if there are user actions required. No direct solution for Active Directory failures or TLS certificate issues from the provided context.", "cited_artifacts": ["KB-00009"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Salesforce users not being deprovisioned after offboarding due to an Okta SCIM 2.0 provisioning sync failure, we should set up and configure Okta SCIM provisioning in Okta Admin Console. First, enable SCIM provisioning by going to Applications > App > Provisioning tab and enabling it for the Salesforce application. Make sure to map the required SCIM attributes (userName, givenName, familyName) and possibly add optional attributes like title and department. For SAML certificate management, there's no direct correlation in the provided context for Okta certificate specifics, hence we refer to the attribute mapping for Okta SCIM configuration as per KB-00009. No specific Okta MFA or AD/ADFS configurations are provided in the retrieved context for Okta SCIM and Salesforce integration, so we cannot address Okta MFA or Active Directory authentication aspects in this context. Escalation is not applicable based on provided data.", "cited_artifacts": ["KB-00009"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Salesforce issue where offboarded employees are still active and the Okta SAML cert expires in 5 days, there's no direct fix from the provided contexts but Okta SCIM integration configuration can be looked at for errors. In Okta SCIM 2.0 provisioning, ensure the syncs user lifecycle (create/update/deactivate) are properly configured from Okta to Salesforce and that there are no silent failures due to misconfiguration. Check for errors under common failures and attribute mapping points in Okta SCIM 2.0 Provisioning Setup and Troubleshooting (KB-00009) for the attribute mapping and attribute consistency between Okta and Salesforce attributes. There are no direct fixes for the Salesforce deprovisioning error and the SAML cert expiration problem based on the provided context. Escalation to IT admins via Okta Admin Console > Directory > People and checking Okta SCIM base URL and attribute mapping are the steps to take.", "cited_artifacts": ["KB-00009"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Salesforce offboarding issue where 8 offboarded employees still have active Salesforce accounts due to Okta SCIM silent provisioning failures and the Okta SAML cert expiring in 5 days, we need to adjust Okta SCIM 2.0 provisioning to ensure the Okta to Salesforce sync is not failing silently and also manage the Okta SAML cert expiration. Use Okta Admin Console to enable SCIM provisioning and ensure the attribute mapping is done correctly between Okta and Salesforce as specified in the Okta SCIM 2.0 provisioning setup guide. For the Okta SAML cert expiration, there’s no specific tool or direct details available, but we can assume Okta supports SSO and regular certificate rotation but we can guide using Okta MFA and SAML configurations best we can within the Okta Admin Console and Okta MFA reset for Okta SSO issues with Okta MFA and Okta MFA Reset processes. No specific reference ID provided in the context to cite directly for these services but Okta guidelines are cited. Escalation not needed as we can follow Okta admin steps and SAML 2.0 configurations. Escalation prevent.", "cited_artifacts": ["KB-00009"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BGP peer session issue, use `debug ip bgp <peer-ip> events` and check for NOTIFICATION messages to look for ce/hold-timer error subtypes, and fix hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` or clear ACL blocking TCP/179. For the OSPF adjacency issue, ensure MTU mismatch by checking `show ip ospf neighbor` for INIT state and aligning the MTU between peers or fix area-type mismatch ensuring both routers agree on area flags area <id> st. For the DHCP scope exhaustion, clear the DHCP lease pool to manage utilization with `clear ip dhcp binding *` or  `ip dhcp pool CORP_WIFI / lease 1` and prevent scope exhaustion by reducing the lease time from 8 days to 1 day `ip dhcp pool CORP_WIFI / lease 1`. No direct reference to VLAN trunk config issues or DNS resolution failures in the provided contexts, hence no specific action from above KBs are provided for this particular failure.", "cited_artifacts": ["KB-00002", "KB-00001", "KB-00006"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For BGP peer session down, use KB-00001 for the hold-timer mismatch by setting `neighbor <ip> timers <keepalive> <hold>` to match the peer's hold interval and clearing ACLs on both ends blocking TCP/179 with `ping vrf MGMT <peer-ip> source <local-ip>` to ensure connectivity. For OSPF adjacencies, use KB-00002 to ensure that the MTU between peers are aligned by checking the MTU with `show ip ospf neighbor` for a stuck state in INIT or EXSTART with `debug ip ospf adj` for area mismatch and aligning the area flags with `show ip ospf` area flags. For DHCP pool exhaustion, use KB-00006 to clear the pool to an 8-day lease and fix DHCP snooping to prevent address exhaustion with `ip dhcp pool CORP_WIFI / lease 1` or by adjusting the DHCP scope with `clear ip dhcp pool scope <specific-ip>` or `show ip dhcp pool utilization` for normalization. Escalation steps are not needed as all issues are resolved by the provided contexts.", "cited_artifacts": ["KB-00001", "KB-00002", "KB-00006"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For BGP peer session down, use the hold-timer mismatch resolution from KB-00001 with `neighbor <ip> timers <keepalive> <hold>` or clear ACL blocking TCP 179 to fix the hold-timer mismatch. For OSPF adjacency issues, align the MTU between the interfaces with `ip ospf mtu-ignore` and ensure area-type mismatches with `show ip ospf` area flags setting both routers to the same area type. For DHCP pool exhaustion, clear the pool with `clear ip dhcp binding *` if more than 95% utilization and monitor the DHCP scope exhaustion with `show ip dhcp pool`. No concrete steps are provided for DNS resolution failures from the given context, but checking the zones and forwarders in `nslookup <hostname> <dns-server-ip>` for internal vs external resolution helps. No clear escalation steps from the provided information for the root cause of all three issues combined.", "cited_artifacts": ["KB-00002", "KB-00001", "KB-00006"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the issue of BGP peer session down, use the hold-timer mismatch fix from BGP Peer Session Down — Troubleshooting Guide (KB-00001): Use `neighbor <peer-ip> timers <keepalive> <hold>` to correct the hold timer mismatch. For the OSPF adjacency issue, ensure the MTU between the two peers is the same and possibly add `ip ospf mtu-ignore` on the interface. For the DHCP pool exhaustion, for immediate recovery, clear the binding table with `clear ip dhcp binding *` but only in a maintenance window to avoid client instability. No specific fix or escalation can be determined from the provided context for the Cisco DNS failure. No relevant artifact mentioned. Escalation is not indicated.", "cited_artifacts": ["KB-00001", "KB-00002", "KB-00006"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the issue of BGP peer session dropping, adjust hold-timer mismatch by running `neighbor <peer-ip> timers <keepalive> <hold>` on the router. For the lack of adjacency in OSPF due to MTU mismatch, ensure the MTU of both interfaces are consistent by using `ip ospf mtu-ignore` on both interfaces and making sure the `hello` interval equals the `dead interval`. For the DHCP scope exhaustion issue, clear the DHCP pool bindings with `clear ip dhcp binding *` in the maintenance window or target a specific client with `clear ip dhcp binding <specific-ip>` to clear the DHCP bindings. Escalation to these tickets is not required due to direct solutions from the provided contexts.", "cited_artifacts": ["KB-00001", "KB-00003", "KB-00002", "KB-00007"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the network failures with BGP peer session drop, we need to correct the hold-timer mismatch by using `neighbor <ip> timers <keepalive> <hold>` to synchronize the hold timer between the BGP peers, ensuring the BGP hold time interval matches the hold interval of the peer router. For the OSPF adjacency failure, check for MTU mismatch by ensuring that the MTU between the peer interfaces is consistent and setting `ip ospf mtu-ignore` on both interfaces and aligning their MTUs. For DHCP pool exhaustion, clear IP DHCP binding to force clients to renew their address in `clear ip dhcp binding *` if utilization >95% in `show ip dhcp pool`. No need to escalate as these issues can be addressed with the information from KB-00002 for BGP, KB-00003 for OSPF, and KB-00006 for DHCP. No specific escalation required.", "cited_artifacts": ["KB-00002", "KB-00001", "KB-00006"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BGP peer session down issue, correct the hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` or clear ACL blocking TCP 179. For the area adjacency issue with OSPF, ensure that area flags on both routers agree on `neighbor <ip> timers <keepalive> <hold>` and align the MTU between the interfaces (if MTU mismatch) with `ip ospf mtu-ignore` on both interfaces. For the DHCP pool exhaustion, clear the DHCP binding to a specific pool for targeted usage with `clear ip dhcp binding <specific-ip>` or increase the lease time from 8d to 1d with `ip dhcp pool CORP_WIFI / lease 1`. No escalatory actions are needed for the DNS resolution failures as it’s outside the scope of the provided context and related to non-network network issues. Monitor the system with the provided commands and configurations to ensure stability.", "cited_artifacts": ["KB-00002", "KB-00001", "KB-00006", "KB-00003"], "confidence": 0.4, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BGP peer session down issue, use `debug ip bgp <peer-ip> events` and look for NOTIFICATION messages indicating subtype 'NOTIFICATION messages for hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` or clear ACL blocking TCP/179`. For the OSPF adjacency failure, ensure `show ip ospf neighbor` doesn't show 'BGP state = Active' and check MTU mismatch by ensuring `show ip ospf mtu-ignore` on both interfaces or aligning physical MTU. For the DHCP scope exhaustion, clear leases with `clear ip dhcp binding *` if utilization is over 95% and clear specific leases if necessary, with `clear ip dhcp binding <specific-ip>` and reduce lease time with `ip dhcp pool CORP_WIFI / lease 1`. No root cause for DNS resolution failure mentioned in the retrieved context. Escalation measures are not suggested given the context.", "cited_artifacts": ["KB-00002", "KB-00007", "KB-00003", "KB-00001", "KB-00006"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the 504 Gateway Timeout on the API gateway for the /billing/invoice endpoint, adjust the proxy_read_timeout in the Kong config to 60000 to increase the timeout from the default 30000 seconds. For rollback of the billing service v3.1.0, since it's a Kubernetes deployment, use the Kubernetes rollback procedure: `helm rollback <release-name> 0` to revert to the previous version 3.0.8. There's no direct help for the API gateway 504 timeout from the provided context, so we'll focus on rollback and not on certificate, token, or DHCP scope exhaustion issues. Escalation for API token issues is not mentioned in the provided context, and hence, not applicable here.", "cited_artifacts": ["KB-00013", "KB-00018", "KB-00020"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the API Gateway 504 timeout on the /billing/invoice endpoint, adjust the timeout setting in the API gateway configuration to ensure it does not exceed the limit by setting `proxy_read_timeout 60000` in the configuration file (e.g., in Kong config). For rollback of the billing service v3.1.0, refer to the Application Deployment Rollback Procedure from KB-00020 where for Kubernetes deployments, use `helm rollback <release-name> 0` to rollback to the previous version v3.0.8. No specific rollback procedures are provided for VMs and DB migrations in the given context. No TLS certificate or API token issues are mentioned in the context. Escalation to another tool or additional information is not needed from the context.", "cited_artifacts": ["KB-00018", "KB-00020"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the 504 Gateway Timeout issue on the /billing/invoice API endpoint due to DB query regression, use the API Gateway 504 Timeout Troubleshooting steps from KB-00018. Adjust the timeout configuration in the API Gateway: `proxy_read_timeout 60000` to handle the 60-second timeout in Kong (which should be adjusted per the API Gateway settings). For rollback of the billing-service v3.1.0 deployment, refer to the Application Deployment Rollback Procedure from KB-00020. Use `helm rollback <release-name> 0` for the Kubernetes/Helm rollback or `kubectl rollout undo deployment/<name>` for non-Helm, ensuring to do it within the 15-minute window from the deployment. No other ticket mentions TLS certificate renewal, API token rotation, or DHCP scope exhaustion directly for the given issues.", "cited_artifacts": ["KB-00018", "KB-00020"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the API Gateway 504 timeout issue, adjust the timeout configuration in the API Gateway by setting `proxy_read_timeout 60000` in the configuration file under the corresponding service in Kong. For rollback of the billing-service v3.1.0, use the Kubernetes/Helm rollback procedure as detailed in the Application Deployment Rollback Procedure (KB-00020). Execute the rollback using the command `helm rollback <release-name> 0` or `kubectl rollout undo deployment/<name>`. No urgency for certificate renewal or API token rotation as they do not relate to the issue described. Escalation: None.", "cited_artifacts": ["KB-00020", "KB-00018"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the API Gateway 504 timeout issue, adjust the timeout configuration in the API gateway settings as per the guide: Increase the `proxy_read_timeout` to 60 seconds in the Kong configuration file or use the command `proxy_read_timeout 60000` to ensure the gateway doesn't timeout too early. For rollback, refer to the Application Deployment Rollback Procedure: Use `helm rollback <release-name> 0` for Kubernetes deployments or `kubectl rollout undo deployment/<name>` for non-Helm deployments to rollback to v3.0.8 if possible and within 15 minutes to avoid SLA violations. No certificate issues are evident from the retrieved context. No API token or DHCP scope exhaustion are linked to this issue according to the provided documents. No further data can be extracted from the given context to fix the API Gateway 504 issue.", "cited_artifacts": ["KB-00018", "KB-00020"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the API Gateway 504 timeout issue, you need to adjust the timeout configuration in the API Gateway itself by using the command `proxy_read_timeout 60000` in the config file as per the API Gateway 504 Timeout Troubleshooting (KB-00018). For rollback of the billing service to the previous version v3.0.8, follow the Application Deployment Rollback Procedure (KB-00020) for Kubernetes/Helm deployments: Use `helm rollback <release-name> 0` or `kubectl rollout undo deployment/<name>` depending on the deployment type. Escalation is not required with the given context.", "cited_artifacts": ["KB-00018", "KB-00020"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the API Gateway 504 timeout issue with the /billing/invoice endpoint, we need to adjust the timeout configuration in the API Gateway (Kong) with the setting `proxy_read_timeout 60000` (in seconds) to ensure the upstream service does not exceed the gateway's timeout. For the rollback of the billing service v3.1.0, we refer to the Kubernetes/Helm rollback procedure with the command `helm rollback <release-name> 0` for the version rollback, assuming the deployment is managed by a Kubernetes cluster. No need for further rollback methods based on the given information. No direct REST API or TLS certificate examples apply here as they are not relevant to the ticket details provided.", "cited_artifacts": ["KB-00018", "KB-00020"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the 504 Gateway Timeout issue with the API gateway at the /billing/invoice endpoint, refer to the troubleshooting guide from KB-00018 which suggests filtering access logs for 504s and testing the upstream directly with a bypass of the gateway and direct hit to the upstream service using 'grep 504 /var/log/kong/access.log | awk '{print $7, $9}' | sort -n' and 'curl -w '%{time_total}' -o /dev/null http://<upstream-host>:<port>/endpoint' respectively to identify the slow upstream and bypass issues. For rollback, no direct mention is given but following the rollback guide in KB-00020 for a Kubernetes deployment, use the helm rollback command for the API service: `helm rollback <release-name> 0` if the billing-service is using Helm, or use `kubectl rollout undo deployment/<name>` for non-Helm deployments. No direct reference is found for the API Gateway issue rollback or certificate renewal. No references for API token rotation, DHCP exhaustion, or Java (no mention of it in retrieved context).", "cited_artifacts": ["KB-00018", "KB-00020"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Okta MFA reset issue, IT admins should follow the Okta MFA reset steps in the Okta Admin Console: Navigate to People > Search user > Click on the user > More Actions > Reset Multifactor. Confirm the reset with an email activation and do not reset if active sessions exist. Ensure there are no active Okta SCIM provisioning failures by enabling SCIM 2.0 provisioning in Okta Admin with the provided steps: enable SCIM provisioning in Okta, set the SCIM connector base URL, and ensure attribute mappings align with attribute requirements (userName maps to email, givenName, and familyName). No specific Azure AD/Entra or SAML troubleshooting steps are applicable based on the provided contexts. No Active Directory context is relevant to the MFA reset. Escalation not necessary as all provided steps are specific to Okta MFA and Okta SCIM configurations without overlap with the ticket's context.", "cited_artifacts": ["KB-00011", "KB-00009", "KB-00010"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The Okta MFA issue for the 200 users can be addressed by following Okta Admin Console procedures and SCIM 2.0 setup in Okta. For policy change issues, refer to Okta MFA reset in Okta Admin Console to reset the MFA for the user with the Okta Admin Console action: Go to People > Search user > Click user > More Actions > Reset Multifactor and confirm the reset via Okta MFA reset process. For SCIM sync failure and silent provisioning failures, refer to the Okta SCIM 2.0 Provisioning Setup and Troubleshooting (KB-00009) to ensure SCIM attribute mappings and configurations are correct by ensuring no silent sync failures. No need to escalate as the context includes relevant Okta MFA and SCIM troubleshooting procedures.", "cited_artifacts": ["Okta MFA reset", "Okta SCIM 2.0 Provisioning Setup and Troubleshooting (KB-00009)"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The outage of Okta MFA for the 200 users due to policy changes can be handled by Okta Admin Console through the Okta MFA reset procedure for IT admins. For the service account failures, there is no direct corresponding issue from the provided context. However, for the Okta MFA reset, we can follow the Okta Admin Console procedure for resetting MFA by going to the People section and resetting a user by clicking More Actions > Reset Multifactor. Ensure to verify user identity via video call or badge scan before resetting. No specific Okta API or attribute mapping from the context. Escalation is not applicable as the context does not suggest any such issues.", "cited_artifacts": ["KB-00011"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Okta MFA reset issue, follow the Okta Admin Console steps for policy change: In Okta Admin > Directory > People > Search user, click the user and use More Actions > Reset Multifactor. Confirm the reset and ensure no active sessions are hijacked by checking 'Current Sessions' and terminating all before reset. For the Okta SCIM provisioning issue, go to Okta Admin > Applications > App > Provisioning tab and enable SCIM provisioning with the given attributes for attribute mapping. No specific troubleshooting for the Okta MFA SAML issues is provided in the context, but ensure the SP Entity ID matches the IdP Audience without mismatching audiences or InResponseTo mismatches. No issues are directly linked to Active Directory problems in the provided context.", "cited_artifacts": ["KB-00011", "KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Okta MFA reset issue, we need to ensure that we follow Okta Admin Console steps for resetting the MFA (steps 1-4 from Okta MFA reset in KB-00011). Since Okta SCIM 2.0 provisioning is involved and might have caused silent failures, we need to look into Okta SCIM provisioning setup and attribute mapping from KB-00009 to avoid sync failures. No direct fixes are provided for the Google Workspace or Azure AD/Entra issues here. Escalation details are not available in the provided context, so no escalation needed. Escalation: No, lacking direct escalation fix as per the context.", "cited_artifacts": ["Okta MFA reset (KB-00011)", "Okta SCIM 2.0 Provisioning Setup and Troubleshooting (KB-00009)"], "confidence": 0.1, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Okta MFA outage issue where 400 users were locked out for 90 minutes and Okta admin console user lockouts can be resolved by checking the Okta Admin Console for the user lockout status and ensuring the Bearer token in the Okta admin application settings are up-to-date and do not exceed the token expiration. For the Okta SCIM provisioning failure, refer to the Okta SCIM 2.0 Provisioning Setup and Troubleshooting KB-00009 for synchronization issues; it suggests enabling SCIM provisioning, setting the connector base URL with the correct auth and attribute mapping in the Okta Admin Console. No specific fixes for service accounts failures are evident from the provided information, thus escalating for additional guidance.", "cited_artifacts": ["KB-00011", "KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Okta MFA reset issue, for Okta SCIM provisioning misconfiguration which is causing silent failures due to attribute mapping (inconsistent attribute mappings between Okta and target application), follow the setup steps: In Okta Admin: Applications > App > Provisioning tab > Enable SCIM provisioning. Use the attribute mapping by setting the required attributes: userName (maps to email), givenName, and familyName. Ensure the SCIM connector base URL is used correctly and test the connector: Okta sends a GET /scim/v2/Users request. Status 200 = working. For account lockouts in Okta, refer to the Okta MFA reset procedure: search the user via Okta Admin Console > Directory > People > Search user, click user > More Actions > Reset Multifactor, and follow the Okta MFA reset steps for account unlocking. No specific information from Active Directory or SAML configurations are available in the provided context. Escalation not necessary for this MFA related issue.", "cited_artifacts": ["KB-00009"], "confidence": 0.1, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Okta MFA reset issue, follow the Okta MFA reset steps from the Okta MFA Reset KB-00011 for the Okta Admin Console: Enable SCIM provisioning in Okta Admin by going to Applications > App > Provisioning and enable the SCIM connector with the provided target app details. Ensure attributes map correctly by aligning `userName` to email, `givenName` to first name, and `familyName` to last name in the attribute mapping. For the Google Workspace reset, use `gam update user <email> is2svEnrolled false` and notify the user to re-enroll at myaccount.google.com/signinoptions/two-step-verification. No immediate escalatory steps from the given context are applicable as the issue is operational with clear steps for MFA reset and Okta SCIM provisioning setup. No specific errors from SAML failures or Active Directory are mentioned and are not pertinent to the Okta MFA context.", "cited_artifacts": ["KB-00011", "KB-00009"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BGP route leak issue causing internet services to be unreachable, follow the steps in the BGP peer session troubleshooting guide (KB-00001) for the peer session down: check for hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` and clear ACL blocking TCP/179 if the peer address from the router VRF: `ping vrf MGMT <peer-ip> source <local-ip>` fails. No other provided guides address BGP peer session specifics.", "cited_artifacts": ["KB-00001"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BGP peer session down causing a BGP route leak to the upstream provider since 14:00, use the BGP troubleshooting guide (KB-00001) to address the issue. Ensure that the hold timer match between the local router and the peer address by using `show bgp neighbors <peer-ip>` to check the BGP state and `debug ip bgp <peer-ip> events` for NOTIFICATION messages, looking for 'BGP notification: hold time mismatch'. Fix the hold-timer mismatch using `neighbor <ip> timers <keepalive> <hold>` on the router. No other steps from the APIs or the API Gateway can be used as there are no clues for those in the provided context. Escalation steps are not applicable as there is a specific BGP route leak issue and a guide on BGP peer session down in the provided context.", "cited_artifacts": ["KB-00001"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BGP route leak causing the internet outage since 14:00, the configuration mismatch in hold-timer mismatch is the primary issue. Use `neighbor <peer-ip> timers <keepalive> <hold>` to adjust hold-timer to match the peer AS configurations as per the 'BGP Peer Session Down' guide in KB-00001. No need to escalate to other guidance due to the specific reference to BGP issues. No need for API gateway timeouts or corporate DNS resolutions as they are unrelated to the given symptoms.", "cited_artifacts": ["KB-00001"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The BGP route leak to the upstream provider causing the internet facing services to be offline since 14:00 is due to a hold-timer mismatch with the peer AS number. On the Cisco router in the VRF, use the command `clear ip bgp neighbors detail <peer-ip>` to ensure there are no ACLs blocking TCP/179 at `source <local-ip>`. For BGP hold timers, adjust the timers with `neighbor <peer-ip> timers <keepalive> <hold>` to ensure the intervals match the hold timer for hold-timer mismatch. Use `debug ip bgp <peer-ip> events` on Cisco for logging to check for `BGP state` and ensure it is either 'Idle (Admin)' or 'BGP state = Active' (no Active state can indicate a BGP peer issue). No need for API gateway troubleshooting or corporate DNS issues as no context was provided for these. No escalations due to clear guidance in the BGP troubleshooting context.", "cited_artifacts": ["KB-00001"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BGP route leak issue, the primary configuration needs correction to match the peer's local AS number and ensure hold-timer mismatch is not the cause. Refer to KB-00001 for troubleshooting: 'Correct hold-timer mismatch with `neighbor <ip> timers <keepalive> <hold>` or clear ACL blocking TCP/179'. No need for escalation as the context provides sufficient guidance to resolve without further resources. No additional steps from the other KBs are relevant to this specific issue.', "cited_artifacts": ["KB-00001"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The issue with all internet-facing services offline, suspected BGP route leak to the upstream provider, aligns with the BGP peer session down issue mentioned in KB-00001. For this, we need to correct the hold timer mismatch with the `neighbor <ip> timers <keepalive> <hold>` command or clear the ACL blocking TCP/179. No other specific issues mentioned in the other KBs are relevant to this scenario. Escalation details are not applicable as the context covers this BGP issue clearly.", "cited_artifacts": ["KB-00001"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BGP peer session down issue causing the 45-minute partial internet outage, follow these steps: Ensure there is no ACL on both ends blocking TCP/179 by pinging the peer address from the router VRF: `ping vrf MGMT <peer-ip> source <local-ip>`. For AS configuration check, confirm `neighbor <ip> remote-as <AS>` matches the peer's local AS and there is no MD5 password mismatch: `debug ip bgp <peer-ip> events` for Cisco IOS to check for NOTIFICATION messages indicating cease/hold-timer/open-message-error subtypes. No other actions from the provided resources are applicable as they do not match the issue of internal network connectivity problems.", "cited_artifacts": ["KB-00001"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BGP route leak issue causing the internet outage, we need to ensure that the hold timer mismatch is causing the issue. Use `show ip ospf neighbors detail` to confirm the peer state and `show ip ospf neighbors detail` to check the hold timer mismatch with `timer hold` on the peer `neighbor <peer-ip> timers <keepalive> <hold>` command. No need for intervention on the AS and peer configuration since that’s already covered by KB-00001. Escalation step not needed. No other tickets match the issue exactly as reported (INC-0001 is irrelevant to this ticket).", "cited_artifacts": ["KB-00001"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The CrashLoopBackOff issue with the notification-service v1.5.2 deployment is due to an insufficient memory limit in the deployment manifest for one of the pods. Check if the resource limits (resources.limits.memory) are set to less than what the pod is supposed to use. Increase the memory limit in the deployment manifest or find another cause from the given steps like a missing secret or an env var issue. For memory leaks, make sure the limit is not too high as it can lead to high memory consumption and exhaust the pod's memory. No specific issue from the Okta provisioning context can be used for this problem. The DB migration rollback method doesn't apply since there is no migration involved in this issue. No generic API token rotation or Jenkins API token management links directly to the given context. Escalation steps are not applicable here as the context provides direct pointers for memory limit issues.", "cited_artifacts": ["KB-00017"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the CrashLoopBackOff issue with the notification-service v1.5.2 in the CrashLoopBackOff state (OOMKilled due to memory limit hit), increase the limits by modifying the deployment YAML to add 'resources.limits.memory: 500Mi'. For memory leaks, check the ConfigMap associated with the app to ensure the YAML is correct and not causing an issue. For other possible reasons, check if there are missing secrets related to environment variables by running `kubectl describe secret <secret-name>` and if the YAML is improperly configured by checking `kubectl describe configmap <configmap-name>`. There are no direct procedures to rollback or apply for the Okta integration or API token configurations from the given context, hence no direct references to these. Escalation is not needed as these are direct applicable steps to fix the CrashLoopBackOff in CrashLoopBackOff state without guessing on other contexts.", "cited_artifacts": ["KB-00017"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the CrashLoopBackOff issue in the notification-service v1.5.2 pods, increase the memory limit in the deployment YAML to avoid OOMKilled by adding 'resources.limits.memory: <memory-limit> to limit the resource usage. For configuration or secret issues, check if there are any missing secrets in the namespace using 'kubectl get secret <name>'. No direct rollback procedures or Okta provisioning configuration are available in the provided context. Escalation is not necessary as it does not mention a rollback or Okta provisioning issues.", "cited_artifacts": ["KB-00017"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the CrashLoopBackOff issue in the notification-service v1.5.2 deployment, the common root cause based on the provided context is an 'OOMKilled' due to the 'resources.limits.memory' set too low in the deployment YAML. Increase the memory limit to address this, e.g., 'resources.limits.memory: 512Mi' in the deployment YAML. No need for rollback or integration setup as these do not fit the provided context. Escalation of the ticket is not applicable as we have direct actionable advice from the CrashLoopBackOff diagnosis.", "cited_artifacts": ["KB-00017"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the CrashLoopBackOff issue in the notification-service pods, first check if the 'resources.limits.memory' in the Deployment definition is set too low by checking it with `kubectl describe pod <pod>` to see if there are 'OOMKilled' in the Events section, as it suggests an OOMKilled issue due to insufficient memory limit. Look for the secret with `kubectl get secret <name>` in the events to see if the secret is missing and if the secret is present in the namespace. For the liveness probe, ensure it is not set to be too aggressive. Escalation steps are not required as the information suggests non-complex root causes for CrashLoopBackOff. No need to rollback as the context does not detail rollback mechanisms for the deployment or any issues not directly related to CrashLoopBackOff.", "cited_artifacts": ["KB-00017"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The CrashLoopBackOff for the notification-service v1.5.2 deployment is likely due to an 'OOMKilled' issue. Increase the limits for the container memory in the deployment YAML by setting 'resources.limits.memory'. For the memory limit, add 'limits.memory: 512Mi' to the container definition in the deployment. Check if the secret used by the deployment exists in the namespace with 'kubectl get secret <secret-name> -n <namespace>'. The Config error can be ruled out by ensuring there are no env var references or ConfigMap YAML changes in the deployment. No specific rollback mechanism or Okta SCIM related issues are mentioned here, so no rollback procedures or Okta setup examples are applicable to this scenario. Escalation is not suggested as no additional contexts are relevant to these issues.", "cited_artifacts": ["KB-00017"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the CrashLoopBackOff issue with the notification-service v1.5.2 deployment in CrashLoopBackOff with resources.limits.memory too low and no memory leak as the direct root cause, we should increase the memory limit for the container to meet the service demands by changing the resources.limits.memory to an appropriate value. For configuration errors, check if there are any ConfigMap entries leading to issues, use kubectl get cm <name> -o yaml to check for ConfigMap setup correctly. No mention of rollback or database migration rollback in the provided context, hence no rollback steps for the deployment rollback issue. Escalation from the provided context is not required for either case as the resource limits and memory management are directly actionable without further steps beyond the provided common root causes for CrashLoopBackOff and there are no context related to rollback or diagnostics for Jenkins or Okta issues given in the retrieved contexts.", "cited_artifacts": ["KB-00017"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the CrashLoopBackOff issue with the notification-service v1.5.2 deployment, it seems the issue is due to the 'OOMKilled' condition as the limits for the 'resources.limits.memory' are too low in the deployment config (root cause from the Kube CrashLoopBackOff Root Cause Diagnosis KB-00017). Increase the memory limit in the deployment config and ensure there are no missing secrets (check with Kube Secret KB-00017 if the secret is not present in the namespace). Escalation of this issue to a rollback or other context-related ticket isn't mentioned in the provided information, so we are not able to escalate.", "cited_artifacts": ["KB-00017"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the OSPF EXSTART adjacency issue between routers dist-01 and dist-02 due to an MTU mismatch between the two, use the command `ip ospf mtu-ignore` on both interfaces to ensure the MTU values match between the routers. For the area-type mismatch preventing adjacency, ensure both routers agree on the stub/nssa flags by checking `area <id> st` and `show ip ospf` for area flags, making sure both agree on the stub or non-stub area. No specific references from the provided contexts directly address authentication issues, so no additional troubleshooting is suggested for MD5 keys or area-type mismatch based on the given details. No escalation is required as all issues are related to configuration or MTU mismatch.", "cited_artifacts": ["KB-00002"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the EXSTART adjacency issue in the OSPF neighbor adjacency between dist-01 and dist-02, the mismatch in MTU is the primary cause, and it can be resolved by ensuring that the MTU between the two routers is the same. Use the `show ip ospf neighbor detail` to verify that the hello/dead intervals between the two routers are identical and that there is no MTU mismatch. You can also use the `ip ospf mtu-ignore` command to bypass MTU checks temporarily if this is an urgent fix and a more permanent solution needs to be sought out through consistent MTU alignment and configuration. There's no mention of area-type mismatch in the context and no relation between SCIM issues or VPN tunnel flapping, so we don't consider those as relevant here. Escalation methods aren't discussed in the context provided.", "cited_artifacts": ["KB-00002"], "confidence": 0.1, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the EXSTART adjacency issue between dist-01 and dist-02 due to MTU mismatch on their interfaces, the key steps are to ensure that the MTU on both interfaces are the same for proper DBD packet communication. Use the debug ip ospf adj command to check for MD5 key mismatches and ensure the area flags for areas are aligned between both routers. No need to escalate based on the given context, so no need for additional KBs. Use `ip ospf mtu-ignore` on both interfaces and verify area st or nssa flags in `show ip ospf area <id>` match between them.", "cited_artifacts": ["KB-00002"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the EXSTART adjacency issue between dist-01 and dist-02 due to MTU mismatch on the interface, use `show ip ospf neighbor detail` on both routers to check the router-id and hello/dead intervals to ensure they match the MTU settings. Use `ip ospf mtu-ignore` on both interfaces or ensure the MTU settings on both routers are aligned. No need for troubleshooting steps like the ones for the VPN tunnel or DHCP scope issues since the provided contexts only relate to OSPF adjacency states and MTU mismatch are directly stated. Escalation steps are not applicable given the context.", "cited_artifacts": ["KB-00002"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the issue of OSPF adjacencies stuck in EXSTART between dist-01 and dist-02 due to a MTU mismatch, adjust the MTU on both the interfaces of the routers to match by using `ip ospf mtu-ignore` on both interfaces of dist-01. No need to escalate as the information is provided in KB-00002 which suggests the MTU mismatch as the root cause. No need for area-type mismatch or authentication error resolution as these are not mentioned in the provided context. Ensure the MTU on the dist-01 router interface is 1500 since the EXSTART state is usually caused by a discrepancy with the MTU on the other router interface. No further context points to alternative fixes like DHCP or Okta SCIM setup.", "cited_artifacts": ["KB-00002"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the EXSTART state issue in the OSPF adjacency between dist-01 and dist-02 due to a mismatch in MTU (as per Step 2 in the 'OSPF Neighbor Adjacency Failure Investigation' which states that 'OSPF DBD packets use full MTU. If interface MTU differs between peers, EXSTART gets stuck. Fix: `ip ospf mtu-ignore` on both interfaces, or align MTUs.'), use the following command on both routers: `ip ospf mtu-ignore` to bypass the MTU mismatch issue and align the MTUs between the peers. No need to escalate as there is enough information to handle the MTU issue without referring to other contexts. Escalation to another ticket or resolution may not be possible with the provided details.", "cited_artifacts": ["KB-00002"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the EXSTART state issue in the OSPF adjacencies between dist-01 and dist-02 due to an MTU mismatch between the two interfaces, align the MTU on both interfaces by setting `ip ospf mtu-ignore` on both dist-01 and dist-02 interfaces, and ensure the MTU values match on both routers. Additionally, check for an area-type mismatch by ensuring both routers agree on the area flags in `area <id> st` in the `show ip ospf` output. No other steps are required from the provided contexts. ", "cited_artifacts": ["KB-00002"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the EXSTART adjacency stuck state between routers dist-01 and dist-02 due to an MTU mismatch, use the command `ip ospf mtu-ignore` on both interfaces of the routers to align the physical MTU. If the MTU is not a cause, the area-type mismatch could be a factor, but this requires ensuring both routers agree on the stub/nssa flags in `area <id> st` flags in `show ip ospf area <id>` output. No need to escalate to other methods from the provided context as the MTU and area flags match the explanation from KB-00002 for the EXSTART issue.", "cited_artifacts": ["KB-00002"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the svc-deploy-prod account issue, the service account must be rotated atomically by updating the new password in CyberArk or HashiCorp Vault before changing in AD. Use the CyberArk/HashiCorp Vault update command with the CyberArk vault command: `vault kv put secret/svc/svc-deploy-prod/password new_password` for the new password. Ensure the CyberArk vault command is used before the AD rotation `Set-ADAccountPassword -Identity svc-deploy-prod -NewPassword (ConvertTo-SecureString 'new-password' -AsPlainText -Force) -Reset` to align with Step 3 from the Service Account Password Rotation Procedure in KB-00012. For Jenkins API token rotation, use the Jenkinsfile and API tokens in a zero-downtime pattern: generate new token, update consumers (one by one or via rolling deployment), and verify token with Jenkins - following API token rotation from KB-00013. No escalation is required as the steps detailed are within the available context.", "cited_artifacts": ["KB-00012", "KB-00013"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the svc-deploy-prod account locked causing CI/CD failures, follow the Application Deployment Rollback Procedure for the fastest rollback option in Kubernetes (Steps 1 and 2). For password rotation procedures, step 1 involves an impact assessment by checking the svc-account’s dependencies with `Get-ADUser <svc-account> -Properties ServicePrincipalNames,Description` to find all dependent services and search config files for svc-account names using `grep -r '<service-account-name>' /etc/`. For service account password rotation, ensure it’s done every 90 days and update in CyberArk/HarshiCorp Vault before AD (Step 3), then update dependent services in order (Steps 4 for Windows and IIS, and Steps 3 for scheduled tasks). No direct actions like API token rotation or Jenkins API token management are mentioned directly for the svc-deploy-prod issue from the given context. Escalation is not suggested by the available context, so these steps should help resolve the svc-deploy-prod lockup issue in the context of a deployment account for a CI/CD pipeline.", "cited_artifacts": ["KB-00012", "KB-00020"], "confidence": 0.1, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the svc-deploy-prod account lockout, escalate to use the K8s service account password rotation procedure from KB-00012, updating the new password in CyberArk or HashiCorp Vault before changing in AD to ensure atomic rotation and independence from downstream services. For Jenkins API token and personal access token rotation with no downtime, refer to the API token rotation from KB-00013 by generating new tokens for the svc-k8s-deploy, updating all consumers sequentially, and checking no downtime with zero-downtime rotation pattern of steps 1, 2, and 3 respectively. No direct rollback or application deployment rollback procedures are mentioned within the provided contexts for the svc-deploy-prod lockout, hence no specific actions are suggested for the deployment pipeline failure.", "cited_artifacts": ["KB-00012", "KB-00013"], "confidence": 0.3, "escalate": false}}
```