Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The issue with the F5 LTM marking the pool members as 'down' and the app-backend-pool showing all members as red can be diagnosed by ensuring the health check monitor type aligns with the backend request (Step 1 of KB-00004). For the F5 LTM, use the F5 LTM Health Monitor Failures — Configuration Guide steps: Ensure the health monitor type (HTTP or HTTPS) matches the backend request and the receive string in the monitor's settings ('recv: 'OK'') corresponds to the response from the backend. No need to refer to other context. Escalation is not applicable as we have a direct solution.", "cited_artifacts": ["KB-00004"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The F5 LTM marking the app-backend-pool members as red is due to the wrong health monitor configuration. Use an HTTPS monitor with `recv: 'OK'` in the monitor's settings instead of the default HTTP monitor. Ensure the backend response does not change the health check text by adding `recv: 'OK'` in the monitor settings for the app-backend-pool. For the issue in the app-backend-pool not being up because all pool members are marked down (red), this is an F5 LTM health monitor failure and the issue can be resolved by setting up the health check receive string correctly in the LTM health monitor settings to match the backend response. There is no need to look into the other issues provided as they are not relevant to the app-backend-pool members being marked down. No need for further escalation as there is no information that suggests an app-backend-pool health monitor failure in the provided context.", "cited_artifacts": ["KB-00004"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the F5 LTM issue where pool members are marked as red, we need to ensure that the health checks are configured correctly to avoid timeouts and mismatch with backend responses. Use the F5 LTM health monitor guide for the health monitor type (HTTP vs. HTTPS) and the receive string to ensure the backend response text matches the recv string (e.g., 'OK'). The HTTP monitor should be updated to send HEAD /health HTTP/1.1 and ensure that the receive string matches the backend response. There are no direct mentions of Redis eviction or Okta SCIM configuration issues in the provided context. Escalation not needed. No specific Spring Session configurations are relevant. Escalation to a non-existent context.", "cited_artifacts": ["KB-00016", "KB-00004"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The issue with the laptop not resolving corp-sharepoint.corp.example.com from the corporate wifi is due to an incorrect DNS server configuration. Use the Step 1 from the KB-00003 article by running `nslookup <hostname> <dns-server-ip>` on the client with the command where <hostname> is 'corp-sharepoint.corp.example.com' and <dns-server-ip> is one of the corp DNS servers (10.10.1.53 or 10.10.2.53). If this fails and nslookup does not find 'corp-sharepoint.corp.example.com', check the forwarder chain with `dig @10.10.1.53 google.com +time=2`. If it times out, it indicates a forwarder chain issue with the corp DNS forwarders not connecting to the internet. For internal zones, ensure the corp zones are not being routed by split-DNS to external resolvers by checking `check client DNS server assignment` in Step 3 of the KB-00003. No other tickets from the provided contexts can resolve the laptop's inability to resolve corp-sharepoint.corp.example.com.", "cited_artifacts": ["KB-00003"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The issue with the laptop not being able to resolve corp-sharepoint.corp.example.com from the corporate wifi is due to an internal DNS server that is incorrectly configured to use the wrong forwarder chain for external requests. Use the `nslookup` command to check the internal DNS server assignment with `nslookup <hostname> 10.10.1.53` to ensure it is using the right DNS server for corp-sharepoint.corp.example.com. If the internal forwarders are correct but nslookup fails, check for forwarder chain issues by using `dig @10.10.1.53 google.com +time=2` to ensure the internal forwarders are not blocking external queries. No further escalation to the articles on TLS certificates, BGP peer session failures, or DHCP scope exhaustion is required for this issue. Escalation steps not applicable as all conditions listed under the KB-00003 article suffice to resolve the problem.", "cited_artifacts": ["KB-00003"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The issue with the laptop on the corporate wifi not being able to resolve corp-sharepoint.corp.example.com from the DNS configuration can be resolved by checking if the nslookup command is failing due to the wrong DNS server. Run `nslookup corp-sharepoint.corp.example.com 10.10.1.53` to check if it fails and points to NXDOMAIN, indicating the wrong internal DNS server. If internal resolution fails but external succeeds, check `dig @10.10.1.53 google.com +time=2` for timeout issues, indicating a forwarder chain issue. If it fails, the internal DNS server is likely misconfigured. For forwarder connectivity issues, ensure the internal forwarders to the ISPs are active by checking `dig @10.10.1.53 google.com +time=2` for timeouts and forwarder blocks. No specific escalate can be done from the given context. Escalation to ServiceNow or IT-PKI for TLS certificates or BGP peer sessions are not applicable here.", "cited_artifacts": ["KB-00003"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the laptop on the office wifi unable to resolve corp-sharepoint.corp.example.com, it is indicative of DNS resolution issues. Use Step 1 from the Corporate DNS Resolution Failures — Diagnosis and Fix (KB-00003) by performing `nslookup corp-sharepoint.corp.example.com 10.10.1.53` to check if the internal corp DNS server is the problem. If the internal internal DNS server is configured to use the wrong external DNS (which can be checked by `dig @10.10.1.53 google.com +time=2` and watching for timeouts), use Step 2 from the same article to see if there’s a forwarder chain issue: `dig @10.10.1.53 google.com +time=2` should be a success. Escalation to the forwarder chain or split DNS can be confirmed by steps 2 and 3 from the same article. If steps lead to internal DNS issue, the client is using the wrong internal DNS server which could be due to split-DNS routing or record missing, check `show ip dhcp pool` to see if the issue is DNS or DHCP related, but these are under the scope of Step 1, it looks like there’s no immediate escalation to handle other tickets provided.", "cited_artifacts": ["KB-00003"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the laptop not resolving corp-sharepoint.corp.example.com on the office wifi, the DNS resolution issue indicates the client might be using an incorrect DNS server. Use the command `nslookup corp-sharepoint.corp.example.com` to see which DNS server it is using. If it’s not using the internal corp DNS server (10.10.1.53 or 10.10.2.53), it is using an incorrect one. You need to ensure your client is configured to use the corp DNS. Check the DNS settings under network adapters in the network properties. For advanced settings, update the system’s DNS server to 10.10.1.53 and 10.10.2.53 manually under 'Advanced DNS'. To prevent the issue from happening again, you should not escalate as this ticket is about a network DNS settings configuration and there are no external requirements for escalation or additional tickets to resolve. No concrete escalation to 'No Fixes found' was provided in the context provided for this ticket.", "cited_artifacts": ["KB-00003"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the laptop to resolve corp-sharepoint.corp.example.com from the corporate wifi, confirm that the client is not using the wrong DNS server by running `nslookup corp-sharepoint.corp.example.com 10.10.1.53` and ensure it succeeds. Next, ensure the internal forwarders are not being blocked by the ISP by running `dig @10.10.1.53 google.com +time=2` and checking for a timeout. For internal zones, check if the record for corp.example.com is missing in the DNS zone by using `ipconfig /displaydns` or similar in Windows or `ipconfig /displaydns` or equivalent in Linux. Escalation steps would involve checking the internal zones for split-DNS and resolving the cause through the internal server assignment settings and the exact logs provided in Step 3 of the KB-00003 for the internal zones. No direct escalation steps are available from the provided context that pertain to the network resolution or forwarder issues.", "cited_artifacts": ["KB-00003"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the issue where the laptop on the corporate wifi can't resolve corp-sharepoint.corp.example.com and the internal zone (corp.example.com) is using the wrong DNS server, follow Step 1: Isolate DNS vs network by running `nslookup corp-sharepoint.corp.example.com 10.10.1.53` to ensure the client is not misdirected to the wrong internal DNS server. For Step 2, check forwarder chain by running `dig @10.10.1.53 google.com +time=2` to see if it fails with a timeout indicating blocked forwarders. No artifacts from other tickets directly apply to the described network issue, hence escalate not applicable. No artifact identified for the internal record issue directly from the retrieved context.", "cited_artifacts": ["KB-00003"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the issue with the laptop not resolving corp-sharepoint.corp.example.com on the corporate wifi, the steps are as follows: First, ensure the internal zones for corp.example.com are being handled correctly by the client by checking the forwarder chain to internal servers using dig @10.10.1.53 google.com +time=2. If this succeeds but the application fails, the client is not using the correct DNS server (use nslookup <hostname> <dns-server-ip> to check). For an internal failure in corporate DNS delegation (like missing records or split-DNS routing to external resolvers causing NXDOMAIN), check if the zones are being assigned properly to the client DNS server and if the forwarders are set correctly for the corp DNS. No escalation from the provided context is needed for the TLS certificate or networking fix for this error. Escalation is not necessary as all needed steps are covered in the provided KB-00003 for corporate DNS resolution failures.", "cited_artifacts": ["KB-00003"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Okta MFA reset issue where 400 users are locked out and need to be unlocked, use the Okta Admin Console to reset the MFA for the users via the Okta MFA reset steps: Go to Okta Admin > Directory > People and search the user, click on the user, go to More Actions > Reset Multifactor, and confirm the reset without active sessions. For service account failures, refer to the Okta SCIM provisioning setup and troubleshooting for SCIM 2.0 which might help in resolving silent failures as per KB-00009 and the Okta MFA reset procedure. No reference to Active Directory or SAML in the context provided.", "cited_artifacts": ["KB-00011", "KB-00009", "KB-00010"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Okta MFA reset issue, in the Okta Admin Console, go to Applications > App > Provisioning tab and ensure SCIM provisioning is enabled. Use attribute mapping with required attributes userName, givenName, familyName, and optional phoneNumbers[0].value, title, and department. For the Okta SCIM 2.0 provisioning setup and troubleshooting, navigate to the Scim connector base URL which is `https://<your-app>/scim/v2/` and ensure Bearer token is not expired with status 200, and enable the push users, groups, and deactivate users in the Okta Admin console under the Okta Applications > App > Provisioning tab. Escalation is not required as the mentioned issues are covered in the Okta MFA reset, Okta SCIM 2.0 Provisioning Setup and Troubleshooting, and attribute mapping with Okta Admin Console steps.", "cited_artifacts": ["KB-00011", "KB-00009", "KB-00010"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Okta MFA reset issue where users are locked out for 90 minutes after a policy change, the Okta SCIM 2.0 provisioning setup should be checked as the root cause. Ensure that Okta SCIM provisioning is enabled in the Okta Admin Console with the app configuration, ensuring the attribute mapping is correctly set for user lifecycle changes in Okta (as per KB-00009, attribute mapping is crucial). Escalation to Okta Admin SCIM connector and SCIM attribute mapping for enabling and attribute mapping setup are advised from the provided KB-00009. For the Okta Admin console and Okta Admin SCIM connector base URL configurations, use Okta Admin > Applications > App > Provisioning tab to enable SCIM provisioning and ensure the SCIM connector base URL is configured correctly. No specific fix from the given KB-00011 or KB-00008 since they don't directly relate to MFA reset mechanism. Escalation is not needed as the above steps are relevant to the given context and procedures.", "cited_artifacts": ["KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Okta MFA outage for 200 users at 09:00 due to Okta SCIM 2.0 provisioning setup misconfiguration, follow KB-00009 for setup and attribute mapping configuration. Enable SCIM provisioning in Okta Admin > Applications > App > Provisioning tab, and configure the SCIM connector base URL and auth with a bearer token. Ensure the attribute mapping includes userName (email) and required SCIM attributes. If there's a failure, check for '401: Bearer token expired or wrong' by regenerating the token and ensure there's no '404 on /scim/v2/Users' by enabling the SCIM endpoint. Escalation from the given contexts is not applicable.", "cited_artifacts": ["KB-00009"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Okta MFA reset incident, follow Okta Admin Console > Directory > People > Search user for the affected user and click user > More Actions > Reset Multifactor. Confirm reset without active sessions and terminate all before reset using Okta Admin Console options. Escalation is not required as the steps for Okta MFA reset and Okta SCIM provisioning are provided in KB-00011 and KB-00009 respectively, without conflicting information for the current issue. No escalatory steps needed due to the available Okta MFA reset procedure. No need to escalate.", "cited_artifacts": ["KB-00011", "KB-00009"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Okta MFA reset issue, admins need to reset the Okta MFA by navigating to the Okta Admin Console > Directory > People > Search user and clicking on More Actions > Reset Multifactor. Ensure to confirm the reset and verify that the 'Current Sessions' are terminated before the reset to avoid hijacking. For Okta SCIM 2.0 provisioning setup, ensure that there are no silent provisioning failures by enabling SCIM provisioning in Okta Admin > Applications > App > Provisioning tab and setting up the SCIM connector in Okta Admin > Applications > Provisioning > Manage Connectors. Check the attribute mappings in Okta Admin > Applications > Provisioning > Mappings and ensure 'userName' is mapped to 'email' and 'givenName' and 'familyName' in SCIM connectors. No issues with Azure AD/Entra or SAML are noted from the given context. Escalation is not required as the context provides the steps for Okta MFA reset and Okta SCIM provisioning setup.", "cited_artifacts": ["KB-00011", "KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Okta MFA reset issue, IT admins should follow the Okta Admin Console steps for resetting MFA by going to People > Search user > Click user > More Actions > Reset Multifactor and confirm reset using the Okta Admin Console’s process for push Profile Updates via the Scim connector with the attributes matching Okta attributes in Azure portal to prevent silent sync failures. Ensure there’s no clock skew between IdP and SP and manage the Okta sessions carefully to avoid hijacking, addressing the Okta Provisioning misconfigurations and handle the account lockout due to misconfigured passwords as a secondary issue with Azure AD configurations and Okta session states. No escalation required due to direct clues in the Okta MFA reset KB and Okta SCIM 2.0 SCIM attribute mapping in Okta SCIM Provisioning. Escalation is ruled out with the available direct fixes.", "cited_artifacts": ["KB-00011", "KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Okta MFA reset issue, you need to ensure Okta SCIM 2.0 provisioning is set up correctly to prevent silent failures. Navigate to Okta Admin Console, enable SCIM provisioning and set up attribute mapping as per KB-00009 with step 1: In Okta Admin: Applications > App > Provisioning tab > Enable SCIM provisioning, URL: https://<your-app>/scim/v2/, Auth: select HTTP Header, generate a Bearer token and check if the endpoint is enabled via the Okta status page. For the Okta Admin Console error, ensure the attribute mappings are correctly configured as per step 4 in KB-00009: attribute mapping critical, map userName -> email, givenName -> first_name, familyName -> last_name and check for common failures with step 5: 401: Regenerate Bearer token, 404: Enable SCIM endpoint in app config, 200 on /scim/v2/Users. No issues are found directly from the tickets and no escalate is required.", "cited_artifacts": ["KB-00009"], "confidence": 0.2, "escalate": false}}
```