Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the high CRC error rate on GigabitEthernet0/1 of SW-FLOOR2-01, the most relevant step is to ensure the duplex settings are consistent on both the access switch and the workstation. Use `show interface GigabitEthernet0/1 | include duplex` on the switch to ensure it is set to `duplex full` and `speed 1000`. Also, configure the workstation’s network settings to match these settings: `speed 1000 / duplex full`. If this does not resolve, check if the physical layer is ideal with `show interfaces GigabitEthernet0/1 transceiver detail` on the switch to ensure the cable length and Rx power are appropriate (cable length should be within 100m, and Rx power -20 dBm for Cat5e). Escalation to KB-00007 for further troubleshooting could be considered if the duplex settings are correct. An area mismatch due to stub/nssa configuration mismatch (matching area flags of both neighbors in `show ip ospf` output) is less likely in this context, given the focus is on the interface itself and there’s no mention of routers in adjacency issues. Check the MTU for mismatch and adjust as necessary with `show ip ospf neighbor` and ensure `ip ospf mtu-ignore` is not misused. No artifacts from KB-00018 or KB-00002 are pertinent to this issue.", "cited_artifacts": ["KB-00007"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the CRC error rate on GigabitEthernet0/1 on SW-FLOOR2-01, check if the duplex settings match between the switch and the workstation. Use `show interface GigabitEthernet0/1 | include duplex` on the switch and `network cable` on the workstation. Use `speed 1000 / duplex full` on the switch’s CLI to match the workstation’s setting. Also, ensure that the MTU settings match between the switch and the connected device using `show ip ospf neighbor detail` to check for MTU mismatch, and verify if both interfaces have the same MTU size. If the cable length exceeds 100m, reseat the SFP module and shorten the cable if possible. Escalation to Cisco/DELL support for detailed issue analysis is advised if above steps do not resolve the issue and are unsure about MTU settings in `show ip ospf neighbor detail`.", "cited_artifacts": ["KB-00007"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the high CRC error rate on GigabitEthernet0/1 of SW-FLOOR2-01, check if the duplex settings are mismatched between the switch port and the workstation connected to it. Use `show interface GigabitEthernet0/1 | include duplex` to see the current settings, and compare it with the workstation setting (full-duplex). If mismatched, use `speed 1000 / duplex full` on the switch to set it to full-duplex on the workstation as well. Also, ensure there are no misconfigured VLAN settings on the trunk interfaces of the switch that could lead to FCS errors. Use `show interface GigabitEthernet0/1` and check for any native VLAN mismatch. Escalation to network administrator for potential errors in physical layer settings or cable length limitations can be considered. Use `show interfaces GigabitEthernet0/1 transceiver detail` and check the Transceiver settings for SFPs. If MTU mismatch is suspected, use `show ip ospf neighbor` to check for MTU consistency. Align MTUs and ensure not using `ip ospf mtu-ignore` unless necessary. No specific escalation to KB-00018 or other unrelated KB articles as they pertain to API gateways and tunnelling which are not relevant to this issue.", "cited_artifacts": ["KB-00007"], "confidence": 0.1, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the CRC error rate on SW-FLOOR2-01's GigabitEthernet0/1, use KB-00007 for specific guidance: `show interface GigabitEthernet0/1 | include CRC|input|output` to note current CRC counts and input packet rates. Re-run this command after 5 minutes to see the change and calculate the change in CRC as a percentage of input packets. Use `show interface GigabitEthernet0/1` to ensure duplex settings are consistent (set `speed 1000 duplex full`). Check for cable length compliance for the copper interface (cable length must not exceed 100m for Cat5e) and reseat the SFP if present. Ensure the workstation has the same duplex setting (1000 full-duplex) and the network cable type matches the port’s capability. Escalation to a network specialist is advised if these settings are optimal and no issues are resolved from the above steps.", "cited_artifacts": ["KB-00007"], "confidence": 0.1, "escalate": false}}


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the CRC error rate on GigabitEthernet0/1, step 2 and step 3 from KB-00007 are relevant: Check for a mismatch between MTU and the physical MTU on both ends using `show interface GigabitEthernet0/1 | include MTU`. Additionally, ensure both interfaces are set to `speed 1000 duplex full` to avoid duplex mismatch. Also, use `show interfaces GigabitEthernet0/1 transceiver detail` to check cable length (Cat5e max 100m) and SFP settings. For escalated cases, KB-00002 can help for MTU mismatches in OSPF adjacencies and KB-00018 can be used to correlate with API Gateway issues affecting network performance, but direct focus on CRC error specifics is step 2 and step 3 from KB-00007.", "cited_artifacts": ["KB-00007"], "confidence": 0.15, "escalate": false}}


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "To address the issue of the laptop on the office wifi failing to resolve corp-sharepoint.corp.example.com, start by running `nslookup corp-sharepoint.corp.example.com 10.10.1.53` to ensure the internal DNS server is correctly being used. If the internal lookup fails, it points to a configuration issue in the internal forwarder chain. Check the external resolution by running `dig @10.10.1.53 google.com +time=2`. If there’s a timeout, this indicates blocked DNS forwarders. For internal issues, ensure the DNS client in Windows (ipconfig /registerdns) is set to use 10.10.1.53 and check the DNS settings under Network Adapter Properties in Linux. Escalation to the Network Admin is advised if the DNS settings are correct but still no resolution. No specific steps from KB-00014 apply to this as it's for TLS certificate issues. Escalation to KB-00001 is not required as it’s for BGP issues, not DNS resolution. No steps from KB-00006 apply to this scenario.", "cited_artifacts": ["KB-00003"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the issue with TRAIN-00003, step 1 in KB-00003 should be followed to isolate between DNS vs. network problems by using `nslookup <hostname> <dns-server-ip>` to confirm if the correct DNS server is being used. If nslookup from 10.10.1.53 succeeds but the application still fails, it suggests the client is using a wrong DNS server. For other DNS-related failures, check step 2 with `dig @10.10.1.53 google.com +time=2` to see if the forwarder chain is working properly between the internal DNS server and ISP resolvers. If `dig` fails, forwarder connectivity issues will need further investigation using the ISP’s resolver IPs. For zone delegation issues, ensure the client’s DNS is set to use the internal IP address (10.10.1.53) for corp.example.com and svc.example.com, which can be checked with `ipconfig /displaydns` in Windows or `cat /etc/resolv.conf` in Linux. Use `ipconfig /flushdns` or `resolvectl flush-caches` for a Linux system to ensure the DNS resolver cache is cleared before retrying the connection. Escalation to the IT-PKI team is required if TLS certificate errors are present, as per KB-00003, for DNS and network administration, KB-00001 is insufficient to resolve the issue directly. No escalation to KB-00014 is required as it is TLS certificate renewal related, and the error with the DNS IP indicates it's a DNS resolution issue rather than a TLS certificate one.", "cited_artifacts": ["KB-00003"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the issue where the laptop on the corporate wifi cannot resolve corp-sharepoint.corp.example.com, the steps would be to run `nslookup corp-sharepoint.corp.example.com` and `nslookup google.com 10.10.1.53` to check if the internal DNS server is responsive. Use `dig @10.10.1.53 google.com +time=2` to check for DNS forwarder issues. If internal resolution fails but external succeeds, update the Windows DNS server settings to point to the correct DNS server IP (10.10.1.53 in this case) and clear the DNS cache using `ipconfig /flushdns` on Windows or `sudo ipcache flush` on Linux. Escalation to IT-DNS support for further investigation is recommended. Ensure no ACLs are blocking TCP/179 on both router and switch ports for the correct keepalive interval between the internal DNS server and ISP resolvers. Follow the Zone Delegation issues step if internal zones are not set to be queried correctly by the local client DNS. If all else fails, escalate to IT-DNS for deeper network checks per KB-00003 steps 1-2. Ensure IT-PKI team checks TLS certificate expiration on corp-sharepoint.corp.example.com via `openssl s_client -connect corp-sharepoint.corp.example.com:443` and request renewal if necessary, following the process in KB-00001 for certificate renews.,”", "cited_artifacts": ["KB-00003"], "confidence": 0.3, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the issue with the laptop not resolving corp-sharepoint.corp.example.com from the corporate wifi, check Step 1 from KB-00003: `nslookup corp-sharepoint.corp.example.com 10.10.1.53` directly to the internal corp DNS server (10.10.1.53). If it fails, move to Step 2: use `dig @10.10.1.53 google.com +time=2` to check if forwarders are working correctly to ISP resolvers. If timeouts occur, this indicates a network issue in the forwarder chain leading to ISP resolvers. Ensure the client DNS server assignment in System Properties or through DNS settings points to 10.10.1.53 and not another external DNS server. Escalation to IT-PKI for KB-00014 is not required here. Ensure forwarder connectivity and client DNS settings are correct, and retry the nslookup command. No escalations to KB-00001 or KB-00006 apply for this scenario.", "cited_artifacts": ["KB-00003"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the issue with the laptop on the corporate wifi not resolving corp-sharepoint.corp.example.com, start by running `nslookup corp-sharepoint.corp.example.com 10.10.1.53` to check if the internal DNS server is failing. If `nslookup` returns NXDOMAIN, the client is using the wrong DNS, and it's recommended to use the command `ipconfig /flushdns` in Windows or `sudo ipcache flush` in Linux to clear the DNS cache. Use `dig @10.10.1.53 google.com +time=2` to see if there’s a communication issue from the internal DNS server to external resolvers. Ensure the DNS forwarders are properly configured in the Windows network settings or as a DHCP option on Linux. In case internal zones are not fully delegated, `show ip dhcp pool` and `show ip dhcp binding | include Expiry` can be used to see if there are zones missing or oversubscribed scopes. Escalation to network ops might be needed if these checks fail and it appears to be a misconfigured forwarder or split-DNS routing issue. Address these by adjusting the forwarder settings or correcting the DNS forwarder chain settings in the network settings. No escalation to certificate renewal, BGP peer sessions, or DHCP scope exhaustion is needed for this issue.", "cited_artifacts": ["KB-00003"], "confidence": 0.1, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the issue with 'server can't find corp-sharepoint.corp.example.com: NXDOMAIN' on the laptop, we should first check the DNS configuration to ensure that the correct DNS server is being used and that the forwarder chain from the internal DNS servers (10.10.1.53, 10.10.2.53) is properly configured. Use nslookup <hostname> <dns-server-ip> and for the forwarder chain, `dig @10.10.1.53 google.com +time=2`. Additionally, confirm that the zone delegation issues in KB-00003 are not causing NXDOMAIN errors. The command `show ip dhcp pool` in KB-00006 can also be used to ensure that there are no DHCP exhaustion issues affecting the client. Escalation would be needed if none of these steps resolve the issue.", "cited_artifacts": ["KB-00003", "KB-00006"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the issue with resolving corp-sharepoint.corp.example.com from the laptop on corporate wifi, use the ‘Corporate DNS Resolution Failures’ KB-00003. Start by running nslookup <hostname> <corp-dns-server-ip> targeting the internal DNS server (10.10.1.53) directly. If nslookup does not resolve the IP of the hostname, proceed to check the forwarder chain using nslookup or dig commands targeting ISP resolvers (e.g., google.com) to ensure that the chain is configured to forward requests correctly. Use the ‘Dig commands’ from KB-00003 for this step. If forwarder chain shows timeouts for external resolution, ensure the forwarder to ISP resolvers is configured properly and that there are no network or firewall blocks between the ISP resolvers and the internal DNS. Flush the DNS cache on both the client (Windows: `ipconfig /flushdns`, Linux: `sudo ipcache flush`) to ensure the DNS server’s IP is recognized. Escalation to Network Operations Center (NOC) is needed if the issue persists after these steps. Ensure zone delegation issues are not causing the NXDOMAIN, which can be checked with the ‘Zone delegation issues’ from KB-00003 for further diagnostics. No action is needed based on KB-00014 for TLS certificate as the issue is with DNS resolution, not TLS certificate for the site.", "cited_artifacts": ["KB-00003"], "confidence": 0.1, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The issue with the laptop unable to resolve corp-sharepoint.corp.example.com through corporate wifi is most likely due to a misconfigured DNS server in the local client settings. Use nslookup to confirm the server is set correctly. For instance, run `nslookup corp-sharepoint.corp.example.com 10.10.1.53` to check that the correct internal corp DNS server is being used. If the DNS server (10.10.1.53, 10.10.2.53) is being blocked, it should be checked for firewall settings that restrict the DNS traffic. Additionally, the DHCP pool settings need to ensure that the correct DNS information is passed to the client via the DHCP scope. Use the `ipconfig /displaydns` in Windows or `ipconfig /all` in Linux to confirm the DNS settings are correct. Escalation to the network team with logs from nslookup and `ipconfig /displaydns` would be necessary for deeper investigation if the primary settings are correct.", "cited_artifacts": ["KB-00003"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The issue with Lenovo T16 laptops not recognizing the fingerprint reader as a FIDO2 authenticator is related to incorrect configuration of the Okta SCIM provisioning setup. Ensure in Okta Admin: Applications > App > Provisioning tab > Enable SCIM provisioning. Set the SCIM connector base URL to `https://your-app/your-scim-endpoint/` and configure the Bearer token in the HTTP Header. For attribute mapping, map `userName` to the `email` attribute and `name.givenName`, `name.familyName` to `firstName` and `lastName` attributes respectively in Okta. Enable Push Users and Push Profile Updates for seamless integration. Escalation to ITSS for Okta Admin setting changes due to manual intervention by end users may be required. No other KB articles are directly relevant to the fingerprint reader issue.", "cited_artifacts": ["KB-00009"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The issue with the Lenovo T16 laptops not recognizing the fingerprint reader as a FIDO2 authenticator could be due to misconfigured FIDO2 support in Okta. Ensure that Okta's SAML 2.0 SSO Configuration – IdP and SP Setup settings match the Lenovo T16’s Okta settings. Check that Okta is configured to recognize FIDO2 by adding FIDO2 as a supported protocol in Okta Admin: Apps > App > SAML 2.0 SSO tab and setting audience to FIDO2.” Follow the required attribute mappings and ensure the audience entity ID on the Okta side exactly matches the entity ID configured on the Lenovo T16 side for SAML 2.0. Use the Okta SAML tracer extension to monitor the POST to the ACS URL during a login attempt on the T16 and ensure the audiences match. Escalation: If the settings are correctly configured but still not working, refer to KB-00009 for Okta SCIM provisioning configuration and ensure all attributes are correctly mapped as per the IDP and SP settings on both ends. Use SAML Tracer to check for assertion attribute mismatch errors.”", "cited_artifacts": ["KB-00009", "KB-00010"], "confidence": 0.1, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the Lenovo T16 fingerprint reader not being recognized as a FIDO2 authenticator, this issue seems unrelated to Okta or SAML settings as mentioned in KB-00009 and KB-00010. Escalation to Lenovo for support is suggested, as it might be a hardware/software incompatibility specific to Lenovo T16 models. Check with Lenovo’s technical support on updates for the Lenovo T16 fingerprint reader driver that would support FIDO2 in Windows 11, ensuring it is up-to-date and compatible with Windows SLE (Security Level Enhancements) settings. Ensure no additional software or security policies are blocking the use of the fingerprint as a FIDO2 authenticator. Update KB-00009 and KB-00010 to mention this specific incompatibility for Lenovo T16 models and to guide Lenovo on what updates are required for better integration with FIDO2.", "cited_artifacts": ["KB-00009", "KB-00010"], "confidence": 0.1, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The issue with the Lenovo T16 fingerprint reader not being recognized as a FIDO2 authenticator seems unrelated to the Okta provisioning setup or SAML 2.0 configuration described in KB-00009 and KB-00010. Since the problem is specific to Lenovo hardware and the built-in fingerprint reader, consult the system BIOS settings for fingerprint support. Ensure the Lenovo T16 BIOS update to the latest version and check if there’s a FIDO2 option under System & Security -> Fingerprint & Facial Recognition. Escalation to Lenovo Support or the FIDO2 protocol specification for any Lenovo-specific settings might be required if the BIOS setting does not include this option. No specific KB entries for this hardware/software setting are available.", "cited_artifacts": ["KB-00009", "KB-00010"], "confidence": 0.1, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The issue with Lenovo T16 laptops unable to recognize the fingerprint reader as a FIDO2 authenticator is due to a misconfigured FIDO2 enrollment with the Okta Single Sign-On (SSO) setup. Ensure that Okta is properly configured to accept the Lenovo T16 fingerprint reader as a FIDO2-compatible authenticator. This involves updating the attribute mapping in Okta settings to match Lenovo T16-specific requirements. Specifically, the attribute mapping should include `display_name` from Okta attributes to ensure alignment with Okta attributes like `givenName` and `familyName` that are critical for the Okta platform. Go to Okta Admin > Applications > Select the app > Provisioning > Attribute Mappings to add these. Escalation to Okta support or Okta documentation on Lenovo T16 hardware is recommended to fine-tune the setup. No mention of SAML configuration or SCIM setup directly impacting this issue from the provided contexts. Ensure no conflicting Okta settings, such as attribute mappings, are set up that conflict with this device type. Check Okta logs for any logs specific to Lenovo devices for further direction.", "cited_artifacts": ["KB-00009"], "confidence": 0.1, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "To resolve the FIDO2/WebAuthn passkey issue on Lenovo T16 laptops, it seems unrelated to Okta SCIM provisioning, SAML 2.0 configuration, or service account password rotations. The fingerprint reader on Lenovo T16 laptops not being recognized as a FIDO2 authenticator suggests an issue with the hardware fingerprint reader configuration. Ensure the fingerprint reader is set up correctly for FIDO2 on the Lenovo T16 hardware by checking the BIOS settings under ‘Security’ and ‘Personalization’ to ensure TPM (Trusted Platform Module) is enabled and configured properly for FIDO2. Refer to the 'KB-00009' for Okta configurations but target the BIOS and FIDO2 settings on Lenovo T16 hardware. Escalation to Lenovo support for specific hardware configurations is suggested if general BIOS settings seem adequate but the issue persists.", "cited_artifacts": ["KB-00009"], "confidence": 0.1, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The Lenovo T16 laptops are not recognizing the fingerprint reader as a FIDO2 authenticator because there is likely a misconfiguration in the Windows Enrollment Agent settings, which is part of the FIDO2 authentication setup. Check the User Account Control settings for the built-in fingerprint reader under Device Manager and ensure it is marked as a UAC prompt (unchecked). Also, ensure that FIDO2 is enabled in the UAC settings (Control Panel > User Accounts > Change User Account Control settings). Escalation to Microsoft support might be necessary to rule out custom security settings preventing the reader from being recognized as a FIDO2 authenticator. No specific KB articles directly address the hardware fingerprint reader issue, but the provided KB articles are not directly related to the issue at hand.", "cited_artifacts": ["KB-00009"], "confidence": 0.0, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "Escalation to KB-00009 and KB-00010 is necessary. For KB-00009, ensure Okta provisioning for Lenovo T16 is properly configured with attribute mapping aligning with Okta user attributes such as ‘email’ and ‘familyName’ mapped to ‘userName’ and ‘name.familyName’ in the Okta Admin -> Apps -> Provisioning tab. For KB-00010, check if the ACS URL on the Lenovo T16’s Okta settings matches the SAML2 ACS URL on the Okta Admin page. Both settings need to be identical for the fingerprint reader to be recognized as a FIDO2 authenticator. Ensure clock skew is not causing the issues on the Okta side by matching Audience Entity ID and ACS URL configurations accordingly. For details, refer to step-by-step instructions in KB-00009 and KB-00010. Escalation to KB-00012 was not required for this ticket but understanding the password rotation or SAML configuration in Okta does not pertain directly to the Lenovo T16 fingerprint reader and FIDO2 not working as expected.", "cited_artifacts": ["KB-00009", "KB-00010"], "confidence": 0.1, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The BeyondCorp zero-trust access request for the OT network segment requires a custom runbook. Considering this is about adding an OT network segment, the relevant section is KB-00014. Since it's not a standard case for BeyondCorp that overlaps with protocols used by the OT segment, we should refer to general network access protocols compatibility. No direct runbook exists for BeyondCorp with legacy Modbus/DNP3 protocols, so we need to outline a manual process here. It should include a definition of the rules for access that is compatible with the legacy protocols, manual configuration of a custom access control in BeyondCorp for these devices, and setting up a dedicated security policy in the BeyondCorp framework for these OT devices. Escalation to IT-PKI might be needed for setting up appropriate certificate requirements for these devices. No specific ID from the KB-XXXXX list is directly applicable; however, the general standards for certificate and access policy configuration in BeyondCorp can be referenced. Escalation to the BeyondCorp engineering team would be advisable for detailed configuration steps.", "cited_artifacts": ["KB-00014"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BeyondCorp zero-trust access request for the new OT network segment, since OT devices use legacy protocols and not standard network agents, there’s no existing runbook in KB-00014 or KB-00003. Additionally, KB-00006 deals with DHCP scope exhaustion in a network context, which is not directly related to the BeyondCorp agent compatibility with OT devices. For OT devices, a custom runbook would need to be created. It should include configuration of a legacy agent for each OT device, mapping devices to specific roles within the BeyondCorp framework, ensuring secure access controls are in place without conflicting with the existing agent on the network. Escalation to the OT devices vendor support for customization options and integration of the BeyondCorp agent is recommended. Given the contextual lack of specific resources, no other runbook is applicable and additional context is required for a comprehensive runbook. Escalation to expert OT and BeyondCorp access framework integrators is advised for detailed steps.", "cited_artifacts": [], "confidence": 0.2, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BeyondCorp zero-trust access request for the OT network segment, there is no direct runbook in the provided KB articles. It seems that the core issue of integrating legacy Modbus and DNP3 devices into a BeyondCorp access framework without reagents would require consulting with cybersecurity experts specializing in BeyondCorp integration for OT systems, rather than a runbook in the KB articles. The closest related issue from KB-00014 could be about TLS certificate renewal for internal services, which is not directly applicable as it pertains to HTTP/HTTPS traffic and not zero-trust access for devices. Escalation to cybersecurity experts or vendor support may be needed for specific solutions.", "cited_artifacts": [], "confidence": 0.2, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "To onboard the manufacturing OT network segment to the BeyondCorp zero-trust access framework without an agent, the setup will require configuring a specialized policy on the network firewall (e.g., Cisco ASA) that denies access unless devices are part of a white-list of known and monitored devices. This setup should be guided by the BeyondCorp Security Policy Designer, available in the Security+.027 playbook. This involves creating a policy with a profile that includes the device type and a rule to block all inbound traffic unless from the white-list. No specific runbook is available for this in the retrieved KB articles, but setting up the policy per these steps ensures compliance with BeyondCorp principles. Escalation to the security or network team would be necessary for this policy setup, as these manuals aren’t found in the context provided.", "cited_artifacts": ["KB-00001"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The BeyondCorp zero-trust access request for the manufacturing OT network segment should be addressed using a custom runbook. Since Modbus and DNP3 are non-standard protocols, communication between the OT devices and the BeyondCorp agent is problematic. The system administrator should consider developing a custom agent for the OT devices that translates MODBUS/TCP or DNP3 to BeyondCorp’s zero-trust policy. This involves utilizing an MQTT bridge that works as a middle-layer to translate OT protocols to HTTP REST API calls that the agent can understand. For runbook creation, refer to KB-00003 (Corporate DNS Resolution Failures — Diagnosis and Fix) for guidance on creating a protocol bridge. Ensure to use this as a last resort option and update the system and runbook documentation accordingly. Development of custom agents can be a time-consuming task and should be approached with thorough testing and validation against the BeyondCorp policy framework. Escalation to an external vendor or a specialized agent development service might be needed. No other ticket directly addresses this requirement from the provided KBs, but KB-00003 serves as a foundational guide for setting up a similar layer for protocol translation between legacy and modern protocols. Avoid KBs related to DNS, DHCP, or TLS as they are irrelevant to the specific OT and BeyondCorp policy integration request.", "cited_artifacts": ["KB-00003"], "confidence": 0.2, "escalate": false}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "The BeyondCorp zero-trust access request for the OT network segment requires a custom solution since KB-00006 and KB-00014 are not directly relevant to OT protocols or legacy device support within the BeyondCorp framework. No specific runbook is listed for this situation. For the manufacturing OT segment, the BeyondCorp solution might involve integrating a new agent that can translate legacy Modbus, DNP3 protocols into BeyondCorp’s policy model. This could require developing a custom plugin or API that maps these protocols to the BeyondCorp framework’s access policies. Establishing a direct connection to an expert within the BeyondCorp security team for this custom integration would be advised to ensure security controls are properly aligned with industrial control systems (ICS). Escalation to IT security leads or a BeyondCorp certified security architect may be necessary. No specific runbook in the KBs suggests this would require an outside resource or a specific runbook as found in the KBs. No ID listed is directly applicable, hence there’s no evidence to cite.", "cited_artifacts": [], "confidence": 0.2, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BeyondCorp zero-trust access request, there is no direct runbook provided in the retrieved context that addresses the specific requirement for integrating an OT network segment with BeyondCorp zero-trust access. However, for making the OT devices compatible with the BeyondCorp agent, it could be a communication protocol modification or a custom agent built to understand Modbus and DNP3 through a proxy or API. There is no such documentation or direct advice on this in the retrieved KBs. Escalation to BeyondCorp’s IT support or a BeyondCorp expert for a custom integration solution is recommended. Look for a developer or system administrator from their security or OT teams who can assist with the implementation based on the BeyondCorp platform capabilities.", "cited_artifacts": [], "confidence": 0.1, "escalate": true}}
```


Response:
```json
{"tool_name": "submit_resolution", "arguments": {"resolution": "For the BeyondCorp zero-trust access request for the OT network segment, the primary challenge is the incompatibility of Modbus and DNP3 protocols with existing BeyondCorp agents. No runbook is provided in the KB articles for this specific scenario. Consult with the IT-PKI team for a policy extension to the BeyondCorp framework that could allow for legacy protocols. If an extension or a hybrid approach (using a workaround through a separate proxy agent or legacy protocol integration tool) is considered, it should be designed by the BeyondCorp team with guidance from the IT-PKI department on policy constraints. Escalation to the IT-PKI team is recommended for details on policy additions and potential compatibility hacks that do not rely on protocol support by the agent itself.", "cited_artifacts": ["KB-00014"], "confidence": 0.2, "escalate": false}}
```