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Model: dvr76/ticket-triage-qwen3 Source: Original Platform
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68
README.md
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---
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license: apache-2.0
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language:
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- en
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base_model: Qwen/Qwen3-2B
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tags:
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- qwen3
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- maintenance
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- ticket-triage
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- structured-extraction
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- qlora
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- unsloth
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pipeline_tag: text-generation
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datasets:
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- dvr76/india-synthetic-property-maintenance-tickets
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---
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# ticket-triage-qwen3-2b
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Fine-tuned Qwen3-2B for extracting structured maintenance information from tenant ticket text.
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## Training
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- **Base model:** Qwen/Qwen3-2B (loaded via unsloth/Qwen3-2B)
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- **Method:** QLoRA (r=16, 4-bit NF4 quantization)
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- **Framework:** Unsloth + TRL SFTTrainer
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- **Hardware:** Google Colab T4 (16GB VRAM)
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- **Epochs:** 3
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- **Learning rate:** 2e-4, cosine schedule
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## Usage
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```python
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from transformers import AutoModelForCausalLM, AutoTokenizer
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model_id = "dvr76/ticket-triage-qwen3"
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tokenizer = AutoTokenizer.from_pretrained(model_id, trust_remote_code=True)
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model = AutoModelForCausalLM.from_pretrained(model_id, torch_dtype="auto", device_map="auto", trust_remote_code=True)
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messages = [
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{"role": "system", "content": "You are a property maintenance ticket triage system. Respond with ONLY valid JSON."},
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{"role": "user", "content": "kitchen sink tap water is leaking from yesterday morning"},
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]
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text = tokenizer.apply_chat_template(messages, tokenize=False, add_generation_prompt=True)
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inputs = tokenizer(text, return_tensors="pt").to(model.device)
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output = model.generate(**inputs, max_new_tokens=512, do_sample=False)
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print(tokenizer.decode(output[0][inputs["input_ids"].shape[1]:], skip_special_tokens=True))
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```
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Output schema
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```json
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{
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"is_maintenance_request": true,
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"issues": [{"category": "", "sub_category": "", "location": "", "urgency": ""}],
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"vendor_type": "",
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"entry_required": true
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}
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```
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## API
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GitHub: github.com/dvr76/ticket-triage-qwen3
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## License
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Apache 2.0 (inherited from Qwen3-2B).
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86
chat_template.jinja
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{%- if tools %}
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{{- '<|im_start|>system\n' }}
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{%- if messages[0].role == 'system' %}
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{{- messages[0].content + '\n\n' }}
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{%- endif %}
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{{- "# Tools\n\nYou may call one or more functions to assist with the user query.\n\nYou are provided with function signatures within <tools></tools> XML tags:\n<tools>" }}
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{%- for tool in tools %}
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{{- "\n" }}
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{{- tool | tojson }}
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{%- endfor %}
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{{- "\n</tools>\n\nFor each function call, return a json object with function name and arguments within <tool_call></tool_call> XML tags:\n<tool_call>\n{\"name\": <function-name>, \"arguments\": <args-json-object>}\n</tool_call><|im_end|>\n" }}
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{%- else %}
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{%- if messages[0].role == 'system' %}
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{{- '<|im_start|>system\n' + messages[0].content + '<|im_end|>\n' }}
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{%- endif %}
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{%- endif %}
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{%- set ns = namespace(multi_step_tool=true, last_query_index=messages|length - 1) %}
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{%- for message in messages[::-1] %}
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{%- set index = (messages|length - 1) - loop.index0 %}
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{%- if ns.multi_step_tool and message.role == "user" and message.content is string and not(message.content.startswith('<tool_response>') and message.content.endswith('</tool_response>')) %}
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{%- set ns.multi_step_tool = false %}
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{%- set ns.last_query_index = index %}
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{%- endif %}
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{%- endfor %}
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{%- for message in messages %}
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{%- if message.content is string %}
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{%- set content = message.content %}
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{%- else %}
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{%- set content = '' %}
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{%- endif %}
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{%- if (message.role == "user") or (message.role == "system" and not loop.first) %}
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{{- '<|im_start|>' + message.role + '\n' + content + '<|im_end|>' + '\n' }}
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{%- elif message.role == "assistant" %}
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{%- set reasoning_content = '' %}
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{%- if message.reasoning_content is string %}
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{%- set reasoning_content = message.reasoning_content %}
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{%- else %}
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{%- if '</think>' in content %}
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{%- set reasoning_content = content.split('</think>')[0].rstrip('\n').split('<think>')[-1].lstrip('\n') %}
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{%- set content = content.split('</think>')[-1].lstrip('\n') %}
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{%- endif %}
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{%- endif %}
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{%- if loop.index0 > ns.last_query_index %}
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{%- if reasoning_content %}
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{{- '<|im_start|>' + message.role + '\n<think>\n' + reasoning_content.strip('\n') + '\n</think>\n\n' + content.lstrip('\n') }}
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{%- else %}
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{{- '<|im_start|>' + message.role + '\n' + content }}
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{%- endif %}
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{%- else %}
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{{- '<|im_start|>' + message.role + '\n' + content }}
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{%- endif %}
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{%- if message.tool_calls %}
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{%- for tool_call in message.tool_calls %}
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{%- if (loop.first and content) or (not loop.first) %}
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{{- '\n' }}
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{%- endif %}
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{%- if tool_call.function %}
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{%- set tool_call = tool_call.function %}
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{%- endif %}
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{{- '<tool_call>\n{"name": "' }}
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{{- tool_call.name }}
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{{- '", "arguments": ' }}
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{%- if tool_call.arguments is string %}
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{{- tool_call.arguments }}
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{%- else %}
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{{- tool_call.arguments | tojson }}
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{%- endif %}
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{{- '}\n</tool_call>' }}
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{%- endfor %}
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{%- endif %}
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{{- '<|im_end|>\n' }}
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{%- elif message.role == "tool" %}
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{%- if loop.first or (messages[loop.index0 - 1].role != "tool") %}
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{{- '<|im_start|>user' }}
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{%- endif %}
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{{- '\n<tool_response>\n' }}
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{{- content }}
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{{- '\n</tool_response>' }}
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{%- if loop.last or (messages[loop.index0 + 1].role != "tool") %}
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{{- '<|im_end|>\n' }}
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{%- endif %}
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{%- endif %}
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{%- endfor %}
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{%- if add_generation_prompt %}
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{{- '<|im_start|>assistant\n' }}
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{%- endif %}
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config.json
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config.json
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{
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"architectures": [
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"Qwen3ForCausalLM"
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],
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"attention_bias": false,
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"attention_dropout": 0.0,
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"bos_token_id": null,
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"torch_dtype": "float16",
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"eos_token_id": 151645,
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"head_dim": 128,
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"hidden_act": "silu",
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"hidden_size": 2048,
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"initializer_range": 0.02,
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"intermediate_size": 6144,
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"layer_types": [
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention",
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"full_attention"
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],
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"max_position_embeddings": 40960,
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"max_window_layers": 28,
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"model_type": "qwen3",
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"num_attention_heads": 16,
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"num_hidden_layers": 28,
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"num_key_value_heads": 8,
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"pad_token_id": 151669,
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"rms_norm_eps": 1e-06,
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"rope_parameters": {
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"rope_theta": 1000000,
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"rope_type": "default"
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},
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"sliding_window": null,
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"tie_word_embeddings": true,
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"unsloth_fixed": true,
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"unsloth_version": "2026.3.8",
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"use_cache": false,
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"use_sliding_window": false,
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"vocab_size": 151936
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}
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model.safetensors
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model.safetensors
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version https://git-lfs.github.com/spec/v1
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size 3441185608
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tokenizer.json
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tokenizer.json
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version https://git-lfs.github.com/spec/v1
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oid sha256:d7430e9138b76e93fb6f93462394d236b411111aef53cb421ba97d2691040cca
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size 11423114
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tokenizer_config.json
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{
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"add_prefix_space": false,
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"backend": "tokenizers",
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"bos_token": null,
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"clean_up_tokenization_spaces": false,
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"eos_token": "<|im_end|>",
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"errors": "replace",
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"is_local": false,
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"model_max_length": 40960,
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"pad_token": "<|PAD_TOKEN|>",
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"padding_side": "right",
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"split_special_tokens": false,
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"tokenizer_class": "Qwen2Tokenizer",
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"unk_token": null,
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"chat_template": "{%- if tools %}\n {{- '<|im_start|>system\\n' }}\n {%- if messages[0].role == 'system' %}\n {{- messages[0].content + '\\n\\n' }}\n {%- endif %}\n {{- \"# Tools\\n\\nYou may call one or more functions to assist with the user query.\\n\\nYou are provided with function signatures within <tools></tools> XML tags:\\n<tools>\" }}\n {%- for tool in tools %}\n {{- \"\\n\" }}\n {{- tool | tojson }}\n {%- endfor %}\n {{- \"\\n</tools>\\n\\nFor each function call, return a json object with function name and arguments within <tool_call></tool_call> XML tags:\\n<tool_call>\\n{\\\"name\\\": <function-name>, \\\"arguments\\\": <args-json-object>}\\n</tool_call><|im_end|>\\n\" }}\n{%- else %}\n {%- if messages[0].role == 'system' %}\n {{- '<|im_start|>system\\n' + messages[0].content + '<|im_end|>\\n' }}\n {%- endif %}\n{%- endif %}\n{%- set ns = namespace(multi_step_tool=true, last_query_index=messages|length - 1) %}\n{%- for message in messages[::-1] %}\n {%- set index = (messages|length - 1) - loop.index0 %}\n {%- if ns.multi_step_tool and message.role == \"user\" and message.content is string and not(message.content.startswith('<tool_response>') and message.content.endswith('</tool_response>')) %}\n {%- set ns.multi_step_tool = false %}\n {%- set ns.last_query_index = index %}\n {%- endif %}\n{%- endfor %}\n{%- for message in messages %}\n {%- if message.content is string %}\n {%- set content = message.content %}\n {%- else %}\n {%- set content = '' %}\n {%- endif %}\n {%- if (message.role == \"user\") or (message.role == \"system\" and not loop.first) %}\n {{- '<|im_start|>' + message.role + '\\n' + content + '<|im_end|>' + '\\n' }}\n {%- elif message.role == \"assistant\" %}\n {%- set reasoning_content = '' %}\n {%- if message.reasoning_content is string %}\n {%- set reasoning_content = message.reasoning_content %}\n {%- else %}\n {%- if '</think>' in content %}\n {%- set reasoning_content = content.split('</think>')[0].rstrip('\\n').split('<think>')[-1].lstrip('\\n') %}\n {%- set content = content.split('</think>')[-1].lstrip('\\n') %}\n {%- endif %}\n {%- endif %}\n {%- if loop.index0 > ns.last_query_index %}\n {%- if reasoning_content %}\n {{- '<|im_start|>' + message.role + '\\n<think>\\n' + reasoning_content.strip('\\n') + '\\n</think>\\n\\n' + content.lstrip('\\n') }}\n {%- else %}\n {{- '<|im_start|>' + message.role + '\\n' + content }}\n {%- endif %}\n {%- else %}\n {{- '<|im_start|>' + message.role + '\\n' + content }}\n {%- endif %}\n {%- if message.tool_calls %}\n {%- for tool_call in message.tool_calls %}\n {%- if (loop.first and content) or (not loop.first) %}\n {{- '\\n' }}\n {%- endif %}\n {%- if tool_call.function %}\n {%- set tool_call = tool_call.function %}\n {%- endif %}\n {{- '<tool_call>\\n{\"name\": \"' }}\n {{- tool_call.name }}\n {{- '\", \"arguments\": ' }}\n {%- if tool_call.arguments is string %}\n {{- tool_call.arguments }}\n {%- else %}\n {{- tool_call.arguments | tojson }}\n {%- endif %}\n {{- '}\\n</tool_call>' }}\n {%- endfor %}\n {%- endif %}\n {{- '<|im_end|>\\n' }}\n {%- elif message.role == \"tool\" %}\n {%- if loop.first or (messages[loop.index0 - 1].role != \"tool\") %}\n {{- '<|im_start|>user' }}\n {%- endif %}\n {{- '\\n<tool_response>\\n' }}\n {{- content }}\n {{- '\\n</tool_response>' }}\n {%- if loop.last or (messages[loop.index0 + 1].role != \"tool\") %}\n {{- '<|im_end|>\\n' }}\n {%- endif %}\n {%- endif %}\n{%- endfor %}\n{%- if add_generation_prompt %}\n {{- '<|im_start|>assistant\\n' }}\n{%- endif %}"
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}
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