---
language:
- en
library_name: transformers
pipeline_tag: text-generation
tags:
- support
- ticket-routing
- causal-lm
---

# support_router_ai

This repository contains a fully merged causal language model for support-ticket routing.

The model is intended to classify support requests into a structured JSON format:

```json
{
  "category": "...",
  "priority": "...",
  "team": "...",
  "needs_human": true,
  "short_action": "..."
}
```

## Notes

- This is a merged model artifact, not a PEFT adapter.
- Inference is expected to run with `transformers` using deterministic generation settings.
- Prompting works best when input is passed in a chat-style template with explicit JSON-only instructions.

## Intended Use

- Support intake triage
- Ticket routing assistance
- Priority suggestion for customer support workflows

## Limitations

- Output quality depends on prompt format and data used during fine-tuning.
- The model can still produce malformed JSON in some cases; a parser fallback is recommended in production.