初始化项目，由ModelHub XC社区提供模型

Model: aagzamov/support_router_ai
Source: Original Platform

README.md

@@ -0,0 +1,43 @@
+---
+language:
+- en
+library_name: transformers
+pipeline_tag: text-generation
+tags:
+- support
+- ticket-routing
+- causal-lm
+---
+
+# support_router_ai
+
+This repository contains a fully merged causal language model for support-ticket routing.
+
+The model is intended to classify support requests into a structured JSON format:
+
+```json
+{
+  "category": "...",
+  "priority": "...",
+  "team": "...",
+  "needs_human": true,
+  "short_action": "..."
+}
+```
+
+## Notes
+
+- This is a merged model artifact, not a PEFT adapter.
+- Inference is expected to run with `transformers` using deterministic generation settings.
+- Prompting works best when input is passed in a chat-style template with explicit JSON-only instructions.
+
+## Intended Use
+
+- Support intake triage
+- Ticket routing assistance
+- Priority suggestion for customer support workflows
+
+## Limitations
+
+- Output quality depends on prompt format and data used during fine-tuning.
+- The model can still produce malformed JSON in some cases; a parser fallback is recommended in production.